The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Hello, I ordered 4 men's swimsuits, two in L and two in XXL, the latter two are too small, I returned them, I find it really unfortunate that the shipping costs are at our expense! Moreover, I had benefited from a promo code for this order, so I hesitate to reorder these two swimsuits in the next size up because I no longer benefit from this promo code and I'm afraid I will have to return them again at my expense if the size does not fit!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2023
The color of the intense blue swimsuit is VERY different between the photo on your website and the actual color. Very disappointing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/05/2023
The sizes are a disaster
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Response from GILI’S
Hello Sir, We are sorry to hear that the swim shorts you ordered do not fit you in terms of size. Please feel free to contact our customer service at [email protected] so that we can provide you with the procedure to return the product, so we can refund you and send you the size that suits you. Best regards, The Gili's team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Unfortunately the swimsuit was too big I returned it
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2023
Still waiting for the product to arrive... basically takes a minimum of 2 weeks which is too slow for such a pricey product in my point of view
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Response from GILI’S
Dear Sir, We sincerely apologize for the delay in delivering your product. Our warehouse is open from Monday to Friday. May 1st was a public holiday in France, so we shipped your package as soon as our warehouse reopened on Tuesday, May 2nd. Unfortunately, there must have been an issue beyond our control on the part of Mondial Relay because usually the delivery times do not exceed 7 days. For a fast shipment, we recommend opting for DHL delivery. We sincerely hope that the product will meet your expectations and that you will enjoy it during your vacation! See you soon. Emma from Gili's
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2023
The size guide provides absolutely no information, the dimensions mentioned are not correct, I had to look for this shirt on another site to guide me in the size, in the end I took a size blindly
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Response from GILI’S
Hello Madam, We are sorry if our size guide did not allow you to select the shirt in the size you wanted. It does provide the dimensions for chest, arm length, and sleeve length. In order to improve, could you please let us know the dimensions you would have liked to see? If in doubt about a product, please feel free to contact us via our chat, by email, or by phone (our stores are open on weekends and our teams are trained to answer questions related to products). We hope that you ultimately chose the right size and that you are satisfied with the product! Have a nice day, Best regards Emma from Gili's
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2023
Very good quality, acceptable delays
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2023
Pleasant site and delivery assured on time...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2023
Very good but the size does not quite suit me
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2023
Package does not match the order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2023
Delivery as planned
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
Too bad returns are at my expense
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Hello, the swimsuit is perfect! However, it says free shipping but actually it’s not! For a swimsuit (lightweight) at 100€, it’s a shame.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Order delivered very quickly. User-friendly site...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2022
A little difficulty with obtaining the €10 discount for signing up for the newsletter, but very courteously and quickly resolved by Claire Nicolini, well done!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Not bad. Swimsuit and packaging are very high-end and very original. However, the only downside is that the quality is very good but after one season of swimming, there are already some signs of wear... so the price is still a little high. It should last 5 years without any issues for this price... but that’s just my opinion.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Easy navigation on the site. Consider adding a few more photos on the product detail points.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2022
User-friendly site with good layout however filters do not always work efficiently. Delivery to Greece was fast with excellent packaging.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2022
Delivery took long, although not ordered on sale. In addition, the price charged for the product and tax was more than expected, as well as tax handling by DHL was sub-standard.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
fast delivery and quality product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2022
No particular issues with the site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
Pleasant, good quality, quick exchange. Easy exchange
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2022
The products are of very good quality and perfectly meet my expectations. They are very well cut.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2022
Fluid
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Pleasant site, good balance between photos and texts
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Beautiful quality of products. Fast delivery. Quality packaging. In short, perfect!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
the speed of delivery is just incredible! I had previously bought in-store: it’s almost as fast
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Fast delivery. Efficient and friendly customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Very good advice over the phone, order placed easily and received in 48h. Very high quality products
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Service and of course clothes top as indicated, and even better, perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2021
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
fast delivery, quality item, limited choice
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/07/2021
I enjoyed shopping here but I find the prices are very high.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/06/2021
Everything okay. Good product. Received on time. And that's it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/06/2021
The order arrived on time (despite uncertainty due to not receiving a delivery tracking email). The swimsuits look high quality.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
The model received is beautiful but does not match the color ordered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Order arrived quickly and well packaged. However, the exchange process (sending an email to get a return slip) or refund (sending the swimsuit at my expense) is much more complicated than on other sites, especially since the minimum purchase price is quite high compared to others.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/06/2021
Beautiful fashion item, quality, easy to maintain.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Very nice swimsuit! Comfortable, very nice color.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Package arrived late. As for the model, it is different from the one ordered, it was presented with a colored band under the bust, and I received it without. The size is good, however.
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