The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/07/2023
Excellent.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/07/2023
Everything received quickly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/07/2023
Very high-quality clothing and perfect packaging (the clothes even smell good when they arrive :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Very beautiful swimsuit and excellent cut.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/07/2023
Perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/07/2023
The swimsuit really meets my expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/07/2023
Perfect quality and size.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Fast and smooth delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/07/2023
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Fast delivery, precise tracking, and very beautiful product.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2023
Quick receipt of the package. Complies with the order.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Well-made site.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2023
An adjustable size at the back would be better to adapt to different body shapes.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/07/2023
Pretty swimsuits that last over time!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Fast.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Overall, I am satisfied with Gili's swimsuits, good quality. Maybe just a bit expensive....
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Pleasant site and fast shipping.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Good quality and timely delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Quality products and size okay!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2023
Very good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/07/2023
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Quality is on point and deadlines are respected
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Very good quality. Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Quality swimsuit! Matches exactly what I expected. Size may be a little small (or is it a shaping effect?) I recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Nothing to say, everything was respected
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Really great products and service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Good quality product, fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/07/2023
The swimsuits are beautiful, I love them
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Great, I thought it was a bit expensive but I see there is a lot of work behind it, super quality, everything is good :)
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/06/2023
A brand at the top of quality and a very responsive customer service!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/07/2023
Good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Order received quickly and perfectly packaged and matching the website
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/06/2023
A beautiful bag! I was delighted to receive my bag very quickly in a very nice reusable pouch. The bag is large and practical for carrying towels and other beach items. The design is superb and the quality is very nice. Moreover, I appreciate the spirit of this small family business committed to virtuous and sustainable production.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2023
Delighted with my order. Size is okay, just need to take it on vacation
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/06/2023
Punctual
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