The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Avoid, they are thieves and scammers. I bought a swimsuit for 125 euros embroidered (Daddy cool) for Father's Day. The size did not fit. I really had a hard time searching and finding the return procedure. It cost me money on one hand and on the other hand I received an email a few days later informing me that the item would be returned to me because embroidered items are neither exchangeable nor refundable. This is not specified anywhere on their site. I simulated a purchase of the swimsuit with embroidery option because I thought I might have missed the info, but it is not mentioned at any point in the procedure. Given the prices, I thought embroidered items could be exchanged. I am very disappointed. An honest company would not do this kind of thing or would inform their customers clearly and precisely.
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Chloé W.
Rating: 3 out of 5
following a purchase from 08/06/2024
No gift wrapping... for a Father's Day package it's a shame!
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Philippe G.
Rating: 2 out of 5
following a purchase from 02/06/2024
Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.
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Response from GILI’S
Dear Mr. Gourier, Thank you for your message and we sincerely apologize for the inconvenience caused. We recently encountered issues within our warehouse, which led to several delivery errors. We understand your frustration and are actively working to improve this service. Regarding the return procedure, we are doing our best to make it as clear as possible. All necessary information is available in the
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Albin C.
Rating: 3 out of 5
following a purchase from 06/05/2024
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
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David C.
Rating: 1 out of 5
following a purchase from 27/04/2024
Order not delivered and no response from customer service.
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Response from GILI’S
Hello David, Thank you for your feedback and your purchase. We replied to your message on 14/05. We inquired with our logistics provider and the delivery delay was due to the holidays and long weekends we had in early May as we explained to you. You received your order on 16/05 at the pickup point. We apologize once again for this inconvenience. Wishing you a very good day! The Gili's team.
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David J.
Rating: 3 out of 5
following a purchase from 15/04/2024
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
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Marie K.
Rating: 3 out of 5
following a purchase from 09/04/2024
5* for the swimsuit, but only 3* for the packaging.
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Alexandre C.
Rating: 2 out of 5
following a purchase from 29/03/2024
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
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angelica T.
Rating: 2 out of 5
following a purchase from 21/03/2024
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
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Anne D.
Rating: 3 out of 5
following a purchase from 04/02/2024
The swimsuit is too small and I can't exchange it under the same conditions.
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Patrick B.
Rating: 3 out of 5
following a purchase from 24/01/2024
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
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Annick P.
Rating: 3 out of 5
following a purchase from 23/01/2024
Good.
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Frédéric R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
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Response from GILI’S
Just perfect as with every order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/09/2023
Hello Anne-Laure, We are sorry, the shirt is indeed yellow and white. The information was initially provided in the product sheet, we regret that you did not have this information before finalizing your purchase. In case of a complaint, please feel free to contact our customer service beforehand so that we can discuss the product(s) that did not meet your expectations :) Wishing you a very good day! The Gili's team.
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Response from GILI’S
Order received on time. The product matches the photo. Nice cut and good quality.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2023
Super quality of swim shorts. I highly recommend.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
I find that buying a women's swimsuit is not clear enough. I ended up buying the bottom twice and upon receipt, I bought the top.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/07/2023
I ordered the Trawangan Light Navy Azulejos and it came fast but.. while I was expecting it to be as shown on the site it came with a blue cord instead of yellow :(
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2023
An adjustable size at the back would be better to adapt to different body shapes.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/07/2023
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/06/2023
Super quality but very expensive from Switzerland, customs fees were not included in the price and come later without counting the exorbitant return fees. Too bad because the quality is there!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
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Response from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/06/2023
I hadn't seen the promo code indicated at the top of the site. However, the amount ordered allowed me to benefit from the PROMO code. It seems to me that the site should have mentioned it automatically in my order. I then sent an email to report my oversight. I received no response and did not receive the gift with my order shipment. I found the quality of the ordered shorts mediocre for the price asked. For the rest, I haven't worn it yet so I'm waiting to use it before commenting.
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Response from GILI’S
Hello Sir, Please excuse us for the inconvenience caused, unfortunately, without adding the code SUNSCREEN at the time of order validation, it was not possible to benefit from the proposed gift. Indeed, given the summer period and the large number of orders, it is impossible for our preparers to handle cases individually and check the amounts of orders to add - or not - the gift offered on our site. That is why we had clearly mentioned the conditions for obtaining it on the banner at the header of our site. Regarding the complaint you sent, we are sorry but we have not received anything. Did you write to [email protected]? I recommend it because our advisor can offer to send you the sunscreen you were waiting for. We hope you will like the swim shorts, it has been one of our best-sellers for several years :). Wishing you a nice afternoon, Best regards, Emma
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
Hello, I ordered 4 men's swimsuits, two in L and two in XXL, the latter two are too small, I returned them, I find it really unfortunate that the shipping costs are at our expense! Moreover, I had benefited from a promo code for this order, so I hesitate to reorder these two swimsuits in the next size up because I no longer benefit from this promo code and I'm afraid I will have to return them again at my expense if the size does not fit!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2023
The color of the intense blue swimsuit is VERY different between the photo on your website and the actual color. Very disappointing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/05/2023
The sizes are a disaster
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Response from GILI’S
Hello Sir, We are sorry to hear that the swim shorts you ordered do not fit you in terms of size. Please feel free to contact our customer service at [email protected] so that we can provide you with the procedure to return the product, so we can refund you and send you the size that suits you. Best regards, The Gili's team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2023
Still waiting for the product to arrive... basically takes a minimum of 2 weeks which is too slow for such a pricey product in my point of view
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Response from GILI’S
Dear Sir, We sincerely apologize for the delay in delivering your product. Our warehouse is open from Monday to Friday. May 1st was a public holiday in France, so we shipped your package as soon as our warehouse reopened on Tuesday, May 2nd. Unfortunately, there must have been an issue beyond our control on the part of Mondial Relay because usually the delivery times do not exceed 7 days. For a fast shipment, we recommend opting for DHL delivery. We sincerely hope that the product will meet your expectations and that you will enjoy it during your vacation! See you soon. Emma from Gili's
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2023
The size guide provides absolutely no information, the dimensions mentioned are not correct, I had to look for this shirt on another site to guide me in the size, in the end I took a size blindly
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Response from GILI’S
Hello Madam, We are sorry if our size guide did not allow you to select the shirt in the size you wanted. It does provide the dimensions for chest, arm length, and sleeve length. In order to improve, could you please let us know the dimensions you would have liked to see? If in doubt about a product, please feel free to contact us via our chat, by email, or by phone (our stores are open on weekends and our teams are trained to answer questions related to products). We hope that you ultimately chose the right size and that you are satisfied with the product! Have a nice day, Best regards Emma from Gili's
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2023
Package does not match the order
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2022
Delivery took long, although not ordered on sale. In addition, the price charged for the product and tax was more than expected, as well as tax handling by DHL was sub-standard.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2022
Fluid
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
the speed of delivery is just incredible! I had previously bought in-store: it’s almost as fast
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Fast delivery. Efficient and friendly customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
The model received is beautiful but does not match the color ordered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Order arrived quickly and well packaged. However, the exchange process (sending an email to get a return slip) or refund (sending the swimsuit at my expense) is much more complicated than on other sites, especially since the minimum purchase price is quite high compared to others.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Package arrived late. As for the model, it is different from the one ordered, it was presented with a colored band under the bust, and I received it without. The size is good, however.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
Order arrived quickly and great collection, however managing returns is not easy.
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