The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
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Response from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/06/2023
Great products, fast shipping.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/06/2023
Package conforms to the photos, delivered very quickly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Super light, perfect for summer. Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Top-notch
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Quality of the products, and I particularly appreciated the packaging accompanying them.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
I am very happy with the delivery and the product is of great quality. However, I had to return the 2 products because the size guide clearly misled me regarding the shirt and shorts.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/06/2023
No comment
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
Fast shipping.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2023
Good quality, a modern and trendy style
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Magnificent espadrilles of great quality and very comfortable! Modern design
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2023
Amazing present for my husband and our son, thank you very much! Greetings from sunny Greece.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2023
Super quality swimsuit, I recommend 200%
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/06/2023
For shirts, I advise taking one size up from your usual size because they fit very short but the quality of the product is undeniable. Very happy
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2023
Very very good finish and careful packaging. Responsive staff when contacted. The price remains quite high and I don't understand why the same size of embroidery is more expensive on two shorts of different sizes (10 and 15 euros). In principle, I find this petty. But the embroidery of the name looks very good.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Fast, efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
The navigation on the site is far from optimal, but the rest (order, delivery, exactly within the announced time) was perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Very nice quality and beautiful cut (panties and triangles! Delighted with my purchase!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Careful and fast shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Fast shipping
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Very beautiful swimsuit and of very good quality! This is the 3rd one and I'm still very happy!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/06/2023
I love this brand! Super fast delivery, amazing swimsuits.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Fast delivery. A magnificent swimsuit, perfectly cut. I am delighted!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Super quality
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/05/2023
The embroidered swim shorts with his name pleased my husband a lot for his birthday. As a result, my son also wants the same one embroidered. The small issue is that we cannot specify the color of the embroidery for this model, apparently it's an anomaly and I had to contact them beforehand by email but it went well.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/05/2023
Swimsuits of very good quality, fit very well... no transparency issues... just excellent products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/05/2023
Nothing to report. No difficulties encountered with this order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2023
The color of the intense blue swimsuit is VERY different between the photo on your website and the actual color. Very disappointing.
Order received very quickly with a beautiful personalized embroidery. Delighted!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/05/2023
A sure value, the cuts and patterns are very cool! And the quality follows. Customer for 5 years.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/05/2023
The sizes are a disaster
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Response from GILI’S
Hello Sir, We are sorry to hear that the swim shorts you ordered do not fit you in terms of size. Please feel free to contact our customer service at [email protected] so that we can provide you with the procedure to return the product, so we can refund you and send you the size that suits you. Best regards, The Gili's team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/05/2023
Fast delivery and careful packaging and compliant products. I recommend!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2023
Very comfortable swimsuit
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/05/2023
Excellent quality, attention to important details and thoughtful packaging. Thank you!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/05/2023
Very satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/05/2023
Product conforms to the photos on the site, perfect size (thanks to the size guide on the site)... delivery without problems on the announced date. Just happiness with a magnificent design! Can't wait for the beaches this summer...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/05/2023
Very good products, very good service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/05/2023
Perfect, fast delivery, well packaged, perfect product. YB
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