Customer reviews of GILI’S

Love the brand and the swimwear but the delivery process is completely unreliable. Disappointing!

The order went well but I haven't heard anything about my shipment for a week even though it was supposed to arrive on May 9th.

The ordered size was XS and I was delivered in XL.

flawless

very clear and easy to use

I love your products and very happy with the quick and efficient service but Please communicate in English!!!!!

It's a shame that some products never come back in stock.

Very nice with this retro style

Good

Sorry but the product is still not available

Very good

Beautiful site, easy navigation, however the colors of the photos do not always match reality. Horrible delivery but Gilis is not responsible. Mix-up with delivery error, package not delivered then very long wait.

Delivery a bit delayed but good contact to track the package and provide necessary information.

Quality to be confirmed over time. To be hoped for given the price. The fluorescent yellow cords, even if they are emblematic of the brand, sometimes clash with the sobriety of the main color. Product return not free. The refund took more than a month after I requested it.

Pleasant site to browse, wide range of products, too bad the sizes stop at 3XL.

Very clear and attractive website.

I am surprised that on the first day of sales, many sizes were already missing on the discounted products. Moreover, I find it unfortunate that for a swimsuit costing €110, delivery is charged, even to a pickup point... On the other hand, the packaging is perfect.

Cost loss in case of a return, 6 euros for me...

I don't want to speak in general, but regarding large sizes, avoid this site at all costs. I ordered a 4XL swimsuit and frankly it's barely an XL, I compared it with several other brands, no comparison.

Very good product and of very good quality with a caveat regarding the size. The swimsuit runs small compared to a similar size.

Good but disappointed with the cut of the blue shirt.

I still haven't received my order.

Avoid, they are thieves and scammers. I bought a swimsuit for 125 euros embroidered (Daddy cool) for Father's Day. The size did not fit. I really had a hard time searching and finding the return procedure. It cost me money on one hand and on the other hand I received an email a few days later informing me that the item would be returned to me because embroidered items are neither exchangeable nor refundable. This is not specified anywhere on their site. I simulated a purchase of the swimsuit with embroidery option because I thought I might have missed the info, but it is not mentioned at any point in the procedure. Given the prices, I thought embroidered items could be exchanged. I am very disappointed. An honest company would not do this kind of thing or would inform their customers clearly and precisely.

The size is normal. Light material, should dry quickly (haven't bathed with it yet). Chronopost delivery not fast.

Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.

Despite using the guide to find my size, upon receipt, the swim shorts were too big. I decided to return it because the model is a bit large, the return service is quick, but the refund is slow, taking between 14 and 30 days.

Site usage correct. Gift arrived well and appreciated.

Everything is perfect.

Navigation okay. Delivery okay. A bit disappointed with the order, see below.

Order not delivered and no response from customer service.

You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.

I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....

Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.

Very well managed regarding the products up to delivery.

Fast delivery and in accordance with the announced description... Nothing to report.

Good site but lacks many sizes.

Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.

Order arrived as expected.

Very disappointing experience: the shirt appeared beige on the site and was actually yellow.

Hello Anne-Laure, We are sorry, the shirt is indeed yellow and white. The information was initially provided in the product sheet, we regret that you did not have this information before finalizing your purchase. In case of a complaint, please feel free to contact our customer service beforehand so that we can discuss the product(s) that did not meet your expectations :) Wishing you a very good day! The Gili's team.