Customer reviews of GILI’S

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 995 published reviews
5 829 83% 4 85 9% 3 34 3% 2 23 2% 1 24 2%

Summary of reviews

The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.

Reviews 1, 2 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
The swimsuit is great. However, I paid for express delivery and it was delivered 24 hours late.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2023
Great swimsuit but the support mesh could be irritating.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2023
Clear and readable site, maybe a lack of precision on remaining stock.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
Very good products, victims of their success so often out of stock.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/07/2023
Very pleasant material except for one strap sewn the wrong way, it's a shame!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/07/2023
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
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Response from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
I am very happy with the delivery and the product is of great quality. However, I had to return the 2 products because the size guide clearly misled me regarding the shirt and shorts.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2023
Good quality, a modern and trendy style
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2023
Very very good finish and careful packaging. Responsive staff when contacted. The price remains quite high and I don't understand why the same size of embroidery is more expensive on two shorts of different sizes (10 and 15 euros). In principle, I find this petty. But the embroidery of the name looks very good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2023
The color of the intense blue swimsuit is VERY different between the photo on your website and the actual color. Very disappointing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/05/2023
The sizes are a disaster
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Response from GILI’S
Hello Sir, We are sorry to hear that the swim shorts you ordered do not fit you in terms of size. Please feel free to contact our customer service at [email protected] so that we can provide you with the procedure to return the product, so we can refund you and send you the size that suits you. Best regards, The Gili's team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Unfortunately the swimsuit was too big I returned it
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2023
Still waiting for the product to arrive... basically takes a minimum of 2 weeks which is too slow for such a pricey product in my point of view
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Response from GILI’S
Dear Sir, We sincerely apologize for the delay in delivering your product. Our warehouse is open from Monday to Friday. May 1st was a public holiday in France, so we shipped your package as soon as our warehouse reopened on Tuesday, May 2nd. Unfortunately, there must have been an issue beyond our control on the part of Mondial Relay because usually the delivery times do not exceed 7 days. For a fast shipment, we recommend opting for DHL delivery. We sincerely hope that the product will meet your expectations and that you will enjoy it during your vacation! See you soon. Emma from Gili's
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2023
The size guide provides absolutely no information, the dimensions mentioned are not correct, I had to look for this shirt on another site to guide me in the size, in the end I took a size blindly
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Response from GILI’S
Hello Madam, We are sorry if our size guide did not allow you to select the shirt in the size you wanted. It does provide the dimensions for chest, arm length, and sleeve length. In order to improve, could you please let us know the dimensions you would have liked to see? If in doubt about a product, please feel free to contact us via our chat, by email, or by phone (our stores are open on weekends and our teams are trained to answer questions related to products). We hope that you ultimately chose the right size and that you are satisfied with the product! Have a nice day, Best regards Emma from Gili's
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2023
Very good quality, acceptable delays
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2023
Pleasant site and delivery assured on time...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2023
Very good but the size does not quite suit me
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/04/2023
Package does not match the order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2023
Delivery as planned
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2023
Too bad returns are at my expense
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Hello, the swimsuit is perfect! However, it says free shipping but actually it’s not! For a swimsuit (lightweight) at 100€, it’s a shame.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Order delivered very quickly. User-friendly site...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2022
A little difficulty with obtaining the €10 discount for signing up for the newsletter, but very courteously and quickly resolved by Claire Nicolini, well done!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Not bad. Swimsuit and packaging are very high-end and very original. However, the only downside is that the quality is very good but after one season of swimming, there are already some signs of wear... so the price is still a little high. It should last 5 years without any issues for this price... but that’s just my opinion.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
Easy navigation on the site. Consider adding a few more photos on the product detail points.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2022
User-friendly site with good layout however filters do not always work efficiently. Delivery to Greece was fast with excellent packaging.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2022
Delivery took long, although not ordered on sale. In addition, the price charged for the product and tax was more than expected, as well as tax handling by DHL was sub-standard.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/07/2022
fast delivery and quality product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2022
No particular issues with the site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
Pleasant, good quality, quick exchange. Easy exchange
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2022
The products are of very good quality and perfectly meet my expectations. They are very well cut.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2022
Fluid
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Pleasant site, good balance between photos and texts
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2022
Beautiful quality of products. Fast delivery. Quality packaging. In short, perfect!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Very good advice over the phone, order placed easily and received in 48h. Very high quality products
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