The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.
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Response from GILI’S
Dear Mr. Gourier, Thank you for your message and we sincerely apologize for the inconvenience caused. We recently encountered issues within our warehouse, which led to several delivery errors. We understand your frustration and are actively working to improve this service. Regarding the return procedure, we are doing our best to make it as clear as possible. All necessary information is available in the
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Alix I.
Rating: 5 out of 5
following a purchase from 24/05/2024
Refund
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David-Pierre K.
Rating: 5 out of 5
following a purchase from 31/05/2024
section of our site. As for the difficulty in finding a phone number, we inform you that customer service does not have a direct phone line as we respond very quickly to emails sent to [email protected]. However, several numbers are available to directly contact our stores. We also take your comments about the color difference of the products into account and will check our site to prevent this type of inconvenience from happening again. We appreciate your honest feedback and, as a goodwill gesture, we offered you a water bottle in appreciation of your patience and loyalty. Please feel free to contact us for any other questions or needs. We remain at your disposal. Have a great day. Best regards, Raliane
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Fabien A.
Rating: 5 out of 5
following a purchase from 28/05/2024
I discovered the brand by chance, the presented products appealed to me. Navigation is simple, and the presentation of the products is complete. Delivery is fast.
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Frédéric P.
Rating: 5 out of 5
following a purchase from 28/05/2024
High-end swimsuits, so comfortable, with original colors that can't go unnoticed! Trying it is adopting it, thanks to the GILI'S team for their work.
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Olivier L.
Rating: 5 out of 5
following a purchase from 18/05/2024
Very nice brand with reasonable prices. I recommend the terry polos which are very comfortable.
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Pierre-yves J.
Rating: 5 out of 5
following a purchase from 18/05/2024
Great product, I recommend.
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robert D.
Rating: 5 out of 5
following a purchase from 19/05/2024
Everything went well, choice of item, choice of size, and delivery to a nearby pickup point.
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Laurent K.
Rating: 5 out of 5
following a purchase from 20/05/2024
Everything is perfect! :)
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Héros M.
Rating: 5 out of 5
following a purchase from 16/05/2024
Excellent quality of the fabric. Not enough colors for cotton gauze shirts.
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Delphine G.
Rating: 5 out of 5
following a purchase from 07/05/2024
Perfect.
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Jean Luc D.
Rating: 5 out of 5
following a purchase from 15/05/2024
Original products and fast delivery.
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Bruno N.
Rating: 5 out of 5
following a purchase from 12/05/2024
Everything went very well. Quality products.
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YANNICK V.
Rating: 5 out of 5
following a purchase from 09/05/2024
Fast and efficient.
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David C.
Rating: 1 out of 5
following a purchase from 27/04/2024
Order not delivered and no response from customer service.
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Response from GILI’S
Hello David, Thank you for your feedback and your purchase. We replied to your message on 14/05. We inquired with our logistics provider and the delivery delay was due to the holidays and long weekends we had in early May as we explained to you. You received your order on 16/05 at the pickup point. We apologize once again for this inconvenience. Wishing you a very good day! The Gili's team.
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Kimberley M.
Rating: 5 out of 5
following a purchase from 15/04/2024
Love the products - great service with shipping too!
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David-Pierre K.
Rating: 5 out of 5
following a purchase from 18/04/2024
Top!
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Nicolas L.
Rating: 5 out of 5
following a purchase from 13/04/2024
Nothing to report.
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Antonis G.
Rating: 5 out of 5
following a purchase from 06/04/2024
Nice experience.
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yann G.
Rating: 5 out of 5
following a purchase from 09/04/2024
Order delivered on time. Item corresponds to the order.
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Thibaut R.
Rating: 5 out of 5
following a purchase from 08/04/2024
Order conforms, quality is there, nothing to complain about.
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Michel C.
Rating: 5 out of 5
following a purchase from 08/04/2024
Great.
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Alexandre C.
Rating: 2 out of 5
following a purchase from 29/03/2024
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
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angelica T.
Rating: 2 out of 5
following a purchase from 21/03/2024
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
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Nicoline S.
Rating: 5 out of 5
following a purchase from 25/03/2024
Satisfied in every way.
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Guy D.
Rating: 5 out of 5
following a purchase from 07/03/2024
Order conforms to my expectations, and products are top-notch.
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Alex S.
Rating: 5 out of 5
following a purchase from 24/02/2024
Beautiful swimsuit, lightweight, good material and quality. Plus a small label that looks after the social and environmental aspects of production. Well done and good luck for the future!
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Anne D.
Rating: 5 out of 5
following a purchase from 16/02/2024
Very nice swimsuit but too big.
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DIMITRIS I.
Rating: 5 out of 5
following a purchase from 16/02/2024
It's the second swimshort I bought from Gili's and love the design and quality. My only gripe is that I wish the 'Short swim shorts Komodo' were ever on sale or any of the short swimshorts for that matter, of course it's too late now because I bought it at full price, but wish I had a bit of a discount.
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Gyorgy S.
Rating: 5 out of 5
following a purchase from 10/02/2024
Quick, efficient; nice product.
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Brigitte B.
Rating: 5 out of 5
following a purchase from 06/02/2024
Purchase not suitable for me but return and refund perfectly managed with speed. Very satisfied with this experience.
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Ibrahim A.
Rating: 5 out of 5
following a purchase from 03/02/2024
I bought a men's swimsuit. The package was delivered on the scheduled date (3-5 working days). The product is as indicated, the cut is good and the size fits me well. I can't wait to try it in the sea and pool water.
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Nathalie R.
Rating: 5 out of 5
following a purchase from 03/02/2024
Nothing to report, the product corresponds to what is presented on the site, order received quickly. Perfect.
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Celine B.
Rating: 5 out of 5
following a purchase from 31/01/2024
Interesting sale price, fast shipping, products conform to the order, nice colors, nice shape, size seems okay, just need to enjoy it!
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Mary O.
Rating: 5 out of 5
following a purchase from 03/02/2024
Wonderful. Love the fabric. One of my favorite bathing suits as it's figure flattering.
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Dominique P.
Rating: 5 out of 5
following a purchase from 01/02/2024
Perfect in every way.
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Thomas G.
Rating: 5 out of 5
following a purchase from 24/01/2024
Fits perfectly!! The colors are beautiful!!
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CYnthia B.
Rating: 5 out of 5
following a purchase from 31/01/2024
Fast shipping and perfect swimsuit :)
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Vincent G.
Rating: 5 out of 5
following a purchase from 30/01/2024
Everything is perfect.
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Stéphane F.
Rating: 5 out of 5
following a purchase from 25/01/2024
Quality products, well cut and the sizes are well adjusted. Fast and reliable delivery (2nd order: total satisfaction). I recommend.
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