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B
Rating: 4 out of 5
Site usage correct. Gift arrived well and appreciated.
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 2, 3, 4 and 5 stars
Reset filtersO
Rating: 5 out of 5
Very nice brand with reasonable prices. I recommend the terry polos which are very comfortable.
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P
Rating: 5 out of 5
Great product, I recommend.
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R
Rating: 5 out of 5
Everything went well, choice of item, choice of size, and delivery to a nearby pickup point.
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L
Rating: 5 out of 5
Everything is perfect! :)
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H
Rating: 5 out of 5
Excellent quality of the fabric. Not enough colors for cotton gauze shirts.
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D
Rating: 5 out of 5
Perfect.
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J
Rating: 5 out of 5
Original products and fast delivery.
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B
Rating: 5 out of 5
Everything went very well. Quality products.
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Y
Rating: 5 out of 5
Fast and efficient.
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M
Rating: 4 out of 5
Everything is perfect.
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F
Rating: 4 out of 5
Navigation okay. Delivery okay. A bit disappointed with the order, see below.
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A
Rating: 3 out of 5
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
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K
Rating: 5 out of 5
Love the products - great service with shipping too!
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A
Rating: 4 out of 5
You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.
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D
Rating: 5 out of 5
Top!
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D
Rating: 3 out of 5
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
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N
Rating: 5 out of 5
Nothing to report.
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A
Rating: 5 out of 5
Nice experience.
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M
Rating: 3 out of 5
5* for the swimsuit, but only 3* for the packaging.
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Y
Rating: 5 out of 5
Order delivered on time. Item corresponds to the order.
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T
Rating: 5 out of 5
Order conforms, quality is there, nothing to complain about.
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M
Rating: 5 out of 5
Great.
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A
Rating: 2 out of 5
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
A
Rating: 2 out of 5
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
N
Rating: 5 out of 5
Satisfied in every way.
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G
Rating: 5 out of 5
Order conforms to my expectations, and products are top-notch.
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A
Rating: 5 out of 5
Beautiful swimsuit, lightweight, good material and quality. Plus a small label that looks after the social and environmental aspects of production. Well done and good luck for the future!
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A
Rating: 5 out of 5
Very nice swimsuit but too big.
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P
Rating: 4 out of 5
Very well managed regarding the products up to delivery.
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D
Rating: 5 out of 5
It's the second swimshort I bought from Gili's and love the design and quality. My only gripe is that I wish the 'Short swim shorts Komodo' were ever on sale or any of the short swimshorts for that matter, of course it's too late now because I bought it at full price, but wish I had a bit of a discount.
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G
Rating: 5 out of 5
Quick, efficient; nice product.
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B
Rating: 5 out of 5
Purchase not suitable for me but return and refund perfectly managed with speed. Very satisfied with this experience.
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I
Rating: 5 out of 5
I bought a men's swimsuit. The package was delivered on the scheduled date (3-5 working days). The product is as indicated, the cut is good and the size fits me well. I can't wait to try it in the sea and pool water.
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A
Rating: 3 out of 5
The swimsuit is too small and I can't exchange it under the same conditions.
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N
Rating: 5 out of 5
Nothing to report, the product corresponds to what is presented on the site, order received quickly. Perfect.
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C
Rating: 5 out of 5
Interesting sale price, fast shipping, products conform to the order, nice colors, nice shape, size seems okay, just need to enjoy it!
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M
Rating: 5 out of 5
Wonderful. Love the fabric. One of my favorite bathing suits as it's figure flattering.
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D
Rating: 5 out of 5
Perfect in every way.
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T
Rating: 5 out of 5
Fits perfectly!! The colors are beautiful!!
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