English 
O
Rating: 4 out of 5
very clear and easy to use
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
I love your products and very happy with the quick and efficient service but Please communicate in English!!!!!
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G
Rating: 4 out of 5
It's a shame that some products never come back in stock.
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Response from GILI’S
Hello Guillaume, Thank you for your message. We try to renew our range every year to bring you new items but we still keep many models in our permanent collection. Please feel free to write to our customer service as the product you desire may be available in one of our stores!? Have a great day, Best regards, The GILI'S team
D
Rating: 4 out of 5
Very nice with this retro style
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M
Rating: 4 out of 5
Good
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P
Rating: 2 out of 5
Sorry but the product is still not available
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Response from GILI’S
Hello Sir, We are sorry for this delivery problem related to Chronopost. This is beyond our control. Best regards, Claire
S
Rating: 3 out of 5
A small box is missing to store the swimsuit and make it a gift.
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Response from GILI’S
Hello Sylvie. Thank you for your feedback. We offer pouches for purchase when you complete your cart! Also, all our swimsuits come with a navy blue pouch... which can serve as gift wrapping! Have a great day and happy new year 2025 The GILI'S team
J
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Beautiful site, easy navigation, however the colors of the photos do not always match reality. Horrible delivery but Gilis is not responsible. Mix-up with delivery error, package not delivered then very long wait.
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I
Rating: 3 out of 5
In the size guide for women's one-piece swimsuits, you recommend for a woman of 168 cm with a B cup, size 36. That's 3x too small. A size 40/42 would be needed. To be reviewed.
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B
Rating: 4 out of 5
Delivery a bit delayed but good contact to track the package and provide necessary information.
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C
Rating: 2 out of 5
Quality to be confirmed over time. To be hoped for given the price. The fluorescent yellow cords, even if they are emblematic of the brand, sometimes clash with the sobriety of the main color. Product return not free. The refund took more than a month after I requested it.
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M
Rating: 4 out of 5
Pleasant site to browse, wide range of products, too bad the sizes stop at 3XL.
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O
Rating: 3 out of 5
Package opened before I picked it up...
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B
Rating: 4 out of 5
Very clear and attractive website.
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J
Rating: 4 out of 5
I am surprised that on the first day of sales, many sizes were already missing on the discounted products. Moreover, I find it unfortunate that for a swimsuit costing €110, delivery is charged, even to a pickup point... On the other hand, the packaging is perfect.
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S
Rating: 2 out of 5
Cost loss in case of a return, 6 euros for me...
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C
Rating: 4 out of 5
Very good product and of very good quality with a caveat regarding the size. The swimsuit runs small compared to a similar size.
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N
Rating: 3 out of 5
The delivery tracking is very approximate once the package is shipped. 24 hours for preparation and shipping in store then nothing computerized even for receipt.
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E
Rating: 4 out of 5
Good but disappointed with the cut of the blue shirt.
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C
Rating: 3 out of 5
No gift wrapping... for a Father's Day package it's a shame!
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J
Rating: 4 out of 5
The size is normal. Light material, should dry quickly (haven't bathed with it yet). Chronopost delivery not fast.
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P
Rating: 2 out of 5
Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.
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Response from GILI’S
Dear Mr. Gourier, Thank you for your message and we sincerely apologize for the inconvenience caused. We recently encountered issues within our warehouse, which led to several delivery errors. We understand your frustration and are actively working to improve this service. Regarding the return procedure, we are doing our best to make it as clear as possible. All necessary information is available in the
A
Rating: 4 out of 5
Despite using the guide to find my size, upon receipt, the swim shorts were too big. I decided to return it because the model is a bit large, the return service is quick, but the refund is slow, taking between 14 and 30 days.
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B
Rating: 4 out of 5
Site usage correct. Gift arrived well and appreciated.
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M
Rating: 4 out of 5
Everything is perfect.
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F
Rating: 4 out of 5
Navigation okay. Delivery okay. A bit disappointed with the order, see below.
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A
Rating: 3 out of 5
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
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A
Rating: 4 out of 5
You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.
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D
Rating: 3 out of 5
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
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M
Rating: 3 out of 5
5* for the swimsuit, but only 3* for the packaging.
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A
Rating: 2 out of 5
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
A
Rating: 2 out of 5
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
P
Rating: 4 out of 5
Very well managed regarding the products up to delivery.
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A
Rating: 3 out of 5
The swimsuit is too small and I can't exchange it under the same conditions.
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P
Rating: 3 out of 5
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
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A
Rating: 3 out of 5
Good.
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N
Rating: 4 out of 5
Fast delivery and in accordance with the announced description... Nothing to report.
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M
Rating: 4 out of 5
Good site but lacks many sizes.
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F
Rating: 2 out of 5
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
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Response from GILI’S
Just perfect as with every order.