The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
The swimsuits are beautiful but I really regret the misleading advertising with the presentation of the product in a very nice box that actually doesn't exist!! So, disappointment upon receiving the items even though the shorts are really nice.
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Annick C.
Rating: 3 out of 5
following a purchase from 29/07/2025
There is a missing topstitch at the neckline of the swimsuit and around the entire edge. As a result, the lining protrudes from the initial fabric. It is not elegant. Given the price of the swimsuit, it requires more structure. The fabric is nice.
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Jean-Jacques B.
Rating: 3 out of 5
following a purchase from 27/07/2025
Very poorly built website. Everything to sell and they hide everything that allows for exchanges or refunds.
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Brigitte G.
Rating: 3 out of 5
following a purchase from 30/06/2025
Good quality but really too small. Too bad
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Pierre V.
Rating: 3 out of 5
following a purchase from 30/06/2025
Purchase and delivery very fast, super beautiful and very comfortable swimsuit, however I thought that with every purchase, a pouch to store the wet one was included and I didn't receive one... it's a shame considering the price of the swimsuit
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Response from GILI’S
Hello Pierre,
Thank you for your message and your feedback! You are not mistaken, a pouch is indeed offered with every swimsuit purchase, so it was an oversight on our part.
Could you please contact our customer service so we can send you one?
Have a great day,
See you soon
Marine from the GILI'S team
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Laurent M.
Rating: 3 out of 5
following a purchase from 25/05/2025
A rather unwelcoming reception at the agency... to make us pay for having purchased online? Too bad
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Christophe M.
Rating: 3 out of 5
following a purchase from 13/04/2025
Change of pickup point change of pickup point without warning or offering another choice!! So it was me who managed this constraint.
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Response from GILI’S
Hello,
We sincerely apologize for the inconvenience related to the change of Pickup Point.
Unfortunately, we do not have the ability to intervene in this kind of situation because once the package is shipped, it is in the hands of the carrier...and the delivery person.
It is possible that the Pickup Point was closed at the time of delivery of your package, or that it refused the wave of packages because it already had too many! The delivery person must have found another Pickup Point, which is why you had to move.
We hope you understand that the situation is independent of our will.
We hope you will be satisfied with your products :)
Have a very good day,
The GILI'S team
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Michael H.
Rating: 3 out of 5
following a purchase from 02/04/2025
difficulties with your Client Service
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Response from GILI’S
Hi Michael, we are sorry for the inconvenience. Our Customer service had replied to your email, have you checked your spams ?
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Fariborz F.
Rating: 3 out of 5
following a purchase from 09/03/2025
The swimsuit is good The shirt is of very average quality and rather plain compared to the price
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Sylvie B.
Rating: 3 out of 5
following a purchase from 10/12/2024
A small box is missing to store the swimsuit and make it a gift.
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Response from GILI’S
Hello Sylvie. Thank you for your feedback. We offer pouches for purchase when you complete your cart! Also, all our swimsuits come with a navy blue pouch... which can serve as gift wrapping! Have a great day and happy new year 2025 The GILI'S team
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Isabelle V.
Rating: 3 out of 5
following a purchase from 21/10/2024
In the size guide for women's one-piece swimsuits, you recommend for a woman of 168 cm with a B cup, size 36. That's 3x too small. A size 40/42 would be needed. To be reviewed.
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Ophelie C.
Rating: 3 out of 5
following a purchase from 22/07/2024
Package opened before I picked it up...
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Nicolas M.
Rating: 3 out of 5
following a purchase from 04/07/2024
The delivery tracking is very approximate once the package is shipped. 24 hours for preparation and shipping in store then nothing computerized even for receipt.
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Chloé W.
Rating: 3 out of 5
following a purchase from 08/06/2024
No gift wrapping... for a Father's Day package it's a shame!
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Albin C.
Rating: 3 out of 5
following a purchase from 06/05/2024
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
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David J.
Rating: 3 out of 5
following a purchase from 15/04/2024
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
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Marie K.
Rating: 3 out of 5
following a purchase from 09/04/2024
5* for the swimsuit, but only 3* for the packaging.
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Anne D.
Rating: 3 out of 5
following a purchase from 04/02/2024
The swimsuit is too small and I can't exchange it under the same conditions.
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Patrick B.
Rating: 3 out of 5
following a purchase from 24/01/2024
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
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Annick P.
Rating: 3 out of 5
following a purchase from 23/01/2024
Good.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2023
Super quality of swim shorts. I highly recommend.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
I find that buying a women's swimsuit is not clear enough. I ended up buying the bottom twice and upon receipt, I bought the top.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/07/2023
I ordered the Trawangan Light Navy Azulejos and it came fast but.. while I was expecting it to be as shown on the site it came with a blue cord instead of yellow :(
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2023
An adjustable size at the back would be better to adapt to different body shapes.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/06/2023
Super quality but very expensive from Switzerland, customs fees were not included in the price and come later without counting the exorbitant return fees. Too bad because the quality is there!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/06/2023
I hadn't seen the promo code indicated at the top of the site. However, the amount ordered allowed me to benefit from the PROMO code. It seems to me that the site should have mentioned it automatically in my order. I then sent an email to report my oversight. I received no response and did not receive the gift with my order shipment. I found the quality of the ordered shorts mediocre for the price asked. For the rest, I haven't worn it yet so I'm waiting to use it before commenting.
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Response from GILI’S
Hello Sir, Please excuse us for the inconvenience caused, unfortunately, without adding the code SUNSCREEN at the time of order validation, it was not possible to benefit from the proposed gift. Indeed, given the summer period and the large number of orders, it is impossible for our preparers to handle cases individually and check the amounts of orders to add - or not - the gift offered on our site. That is why we had clearly mentioned the conditions for obtaining it on the banner at the header of our site. Regarding the complaint you sent, we are sorry but we have not received anything. Did you write to [email protected]? I recommend it because our advisor can offer to send you the sunscreen you were waiting for. We hope you will like the swim shorts, it has been one of our best-sellers for several years :). Wishing you a nice afternoon, Best regards, Emma
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
Hello, I ordered 4 men's swimsuits, two in L and two in XXL, the latter two are too small, I returned them, I find it really unfortunate that the shipping costs are at our expense! Moreover, I had benefited from a promo code for this order, so I hesitate to reorder these two swimsuits in the next size up because I no longer benefit from this promo code and I'm afraid I will have to return them again at my expense if the size does not fit!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/08/2021
the speed of delivery is just incredible! I had previously bought in-store: it’s almost as fast
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/08/2021
Fast delivery. Efficient and friendly customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
The model received is beautiful but does not match the color ordered.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2021
Order arrived quickly and well packaged. However, the exchange process (sending an email to get a return slip) or refund (sending the swimsuit at my expense) is much more complicated than on other sites, especially since the minimum purchase price is quite high compared to others.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/05/2021
Package arrived late. As for the model, it is different from the one ordered, it was presented with a colored band under the bust, and I received it without. The size is good, however.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
Order arrived quickly and great collection, however managing returns is not easy.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2021
Nice range but no good return policy for returning items that don't fit, the costs remain our responsibility, I find that a bit limited considering the price of the items.
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