The online store Glia-paris is highly praised for its excellent product quality, with many customers noting significant improvements in the health and appearance of their hair, such as increased shine, length, and overall vitality after using the products consistently. The fast delivery service is frequently highlighted, with numerous reviews mentioning prompt arrivals and efficient handling of orders, which enhances the shopping experience.
I received my empty and open box, there was only the pink sheet left to protect, I sent a request and no response
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Response from Glia-paris
Hello Natacha,
Thank you for taking the time to share your experience, and we are sincerely sorry for this situation. We have not received your complaint. Your satisfaction is our priority, and we are committed to resolving this issue quickly. We will contact you during the day to remedy this situation. Thank you for your understanding.
Best regards,
The Glia-paris team
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Zakia Y.
Rating: 3 out of 5
following a purchase from 10/08/2025
I wanted to order the 3-month box but your application doesn't really work, disappointed I prefer to order by phone next time, more sure than on the site, best regards
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Samira M.
Rating: 1 out of 5
following a purchase from 08/07/2025
I have never received my order
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Response from Glia-paris
HAVE YOU STILL NOT RECEIVED YOUR ORDER?
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Manon A.
Rating: 1 out of 5
following a purchase from 29/03/2025
Package arrived at the relay point in very bad condition, the bottle had opened and spilled everywhere. I did not validate the package. No email of return or refund from you.
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Response from Glia-paris
Hello, we are sorry that you encountered this problem mainly due to transportation. Of course, we will immediately send you another serum. Have a nice day.
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leslie D.
Rating: 1 out of 5
following a purchase from 04/02/2025
the composition is not the same as before simple it es5 become long and full of chemical compounds disappointed!
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Response from Glia-paris
Hello Leslie,
sorry to hear of your disappointment. In fact, the product is the same, but we have added more details about its composition on the packaging.
For your information, the formula is composed solely of essential oil products. It's strange that the elixir doesn't have the same effect on you.
Have a nice day!
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Marie-christine A.
Rating: 3 out of 5
following a purchase from 11/09/2024
My delivery was made by mondial relay to a different delivery point than the one I had requested without informing me and at the other end of my town, but fortunately Glia was informed by me and they decided to make a commercial gesture.
I'd like to thank them for their professionalism and quick response, as I've always been happy with their service to date.
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Sandy T.
Rating: 3 out of 5
following a purchase from 06/03/2024
Does not work
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Noria A.
Rating: 1 out of 5
following a purchase from 22/02/2024
Almost a month to receive my delivery
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Virginie M.
Rating: 1 out of 5
following a purchase from 22/12/2023
Delivery time far too long
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Response from Glia-paris
Dear Virginie, thank you for sharing your review of our Glia-paris website. We are sorry that the delivery took longer than expected. We take note of your comment and are actively working to improve our delivery service in order to fully satisfy our customers. We hope to be able to convince you with your next order. We thank you for your confidence.
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Stéphanie P.
Rating: 2 out of 5
following a purchase from 20/11/2023
I received expired products. I am very disappointed.
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Response from Glia-paris
Hello Stéphanie, we are very sorry that you have received expired products. Thank you for informing us. Could you please confirm which product it is by email and we'll do what's necessary: [email protected]. Thank you.
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Samia T.
Rating: 1 out of 5
following a purchase from 08/09/2023
Not satisfied
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Response from Glia-paris
Hi Samia, I'm sorry you weren't satisfied with your experience at Glia-paris. We take all feedback very seriously and are constantly working to improve our site in order to better satisfy our customers. Thank you for your feedback.
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Maiwenn L.
Rating: 1 out of 5
following a purchase from 06/07/2023
Forgot to send my parcel, no commercial gesture afterwards
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Response from Glia-paris
Hello, I see that you're right, the parcel left our warehouses far too late last July, but I don't know why.
You're also right, we should have made a commercial gesture to apologize for this.
As a result, I'm offering you a 35% discount on your next order.
Just send me an e-mail and I'll give you the discount code.
Our e-mail address: [email protected]
Thank you and I hope you'll be able to trust us again.
Jérôme
GLIA-PARIS Management
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Emilie P.
Rating: 3 out of 5
following a purchase from 13/07/2023
Super capsules etc., but that's 3 times in a row that the jars are missing a capsule. And no, I didn't count, it's just that at the end, instead of taking two, there's still one left.
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Response from Glia-paris
Hello, the pillboxes are packed automatically. Maybe there's one missing but maybe there's also one too many. Sorry for the inconvenience and have a nice day.
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Julie M.
Rating: 2 out of 5
following a purchase from 25/04/2023
My order was placed a few months ago. I've never had any problems before, but now a parcel has not been delivered. It was very difficult to get in touch with the after-sales service, telling me that the parcel had been delivered when in fact they had divided two items into two parcels, but I didn't give up and I was able to get a refund because I threatened to open a dispute... it's a shame but I won't be ordering from them again.
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Response from Glia-paris
Hello Julie,
we're sorry to hear about your disappointment. Some big changes in our organization this year were detrimental to some customers. Everything is in order now. You can come back to Glia and benefit from a special promo code to make up for it.
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Donia B.
Rating: 1 out of 5
following a purchase from 10/01/2023
No results
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Response from Glia-paris
Hello Donia, we're sorry you didn't get the result you were looking for. We do our best to provide the most positive customer experience and are constantly striving to improve our services. We thank you for your confidence.
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Camille P.
Rating: 3 out of 5
following a purchase from 27/12/2022
I did not receive the second serum I ordered and had no answer from the customer service. It's a shame because the products are of good quality, especially the moringa capsules which gave me satisfactory results.
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Response from Glia-paris
We are very sorry to hear that your order has been delayed. We would like to hear from you and invite you to contact our customer service to resolve this situation. We are pleased that you are satisfied with the products and hope that you will give us another chance in the future. Thank you for sharing your feedback with us!
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Rachida B.
Rating: 3 out of 5
following a purchase from 18/12/2022
Products conform to the site and effective.
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Response from Glia-paris
Thank you Rachida for taking the time to post a review on our site. We're glad the products met your expectations.
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Floriane P.
Rating: 1 out of 5
following a purchase from 25/11/2022
Satisfied
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Response from Glia-paris
Hi Floriane, so glad you enjoyed our services. We always strive to provide you with an exceptional experience! Thank you for your review!
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Zakia Y.
Rating: 2 out of 5
following a purchase from 28/11/2022
Hello since 2 years I order your capsules and I see that the prices are always the same for the vip customers
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Response from Glia-paris
Hello Zakia, we're delighted to be able to offer regular prices to our loyal customers. We want to provide them with the best possible service. We hope you enjoy your product and that you and your family are satisfied with the quality of Glia Paris products. Thank you for your support!
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Patricia U.
Rating: 1 out of 5
following a purchase from 05/10/2022
Package NEVER RECEIVED
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Amandine M.
Rating: 1 out of 5
following a purchase from 29/03/2022
It is an effective supplement, but my body has not tolerated it for some time: I have been having heart attacks. After several tries I gave up the cure, too bad
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Response from Glia-paris
Hello
It's a shame to penalize us with a bad grade if it's your body that can't take the food supplements anymore :)
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laurence G.
Rating: 3 out of 5
following a purchase from 22/11/2021
I love your products but I didn't receive my full order so I'm waiting for my email to be returned
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Anne sophie B.
Rating: 1 out of 5
following a purchase from 22/11/2021
Not received the right order
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Response from Glia-paris
Hello,
We have solved your problem. Please give us your feedback on our products once you have used them.
Have a nice day
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Fo F.
Rating: 1 out of 5
following a purchase from 05/06/2022
it's a very bad experience i had placed an order and i received another order it's not at all what i asked for after contacting customer service they told me to keep the package and will send me the right order then they disappeared i tried to send several email are no consideration either a response after spending almost 6 months they asked me the evaluation so here's my experience as it was happening .thank you
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Response from Glia-paris
Hello
We made a mistake on the order and offered you to keep the products in addition to having sent back the right order. And yet you feel neglected?
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Marie christine D.
Rating: 1 out of 5
following a purchase from 20/10/2021
the order was made in November 2021, is this a joke?
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Charline F.
Rating: 1 out of 5
following a purchase from 26/07/2022
Noticed absolutely no difference between before and after the treatment Hair as brittle, still loses as much and did not grow more than usual
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Vanessa C.
Rating: 3 out of 5
following a purchase from 03/02/2022
I don't know if I should be satisfied or not. I took a three month treatment and I lost all my hair that was set with this treatment and I was very sad but I had other hair growth I think with this treatment I should have continued for 3 more months I don't know! But I was sad to have lost my hair even if it was broken because I have no more length
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Eve G.
Rating: 1 out of 5
following a purchase from 30/06/2022
Misleading advertising! Noted compatible with breastfeeding on the site and once the product is received, it is noted on the packaging not compatible with breastfeeding. I contacted the customer service, I never received the return label in order to get my money back. So I have the product rotting in my drawer, thank you GLIA PARIS!
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Houaria Z.
Rating: 1 out of 5
following a purchase from 20/08/2021
No results for me
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Elodie P.
Rating: 2 out of 5
following a purchase from 16/07/2022
I wrote an email a while ago saying that I had a problem entering my Spanish address and it wasn't working, I was told that there was a problem, I reported it to your team and got no response
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Magalie C.
Rating: 1 out of 5
following a purchase from 24/07/2022
I did not notice any improvement after a 3 month treatment regarding my hair loss...
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Nathalie A.
Rating: 2 out of 5
following a purchase from 10/07/2022
I am disappointed my hair does not grow faster. And the capsules I don't like the taste at all
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Response from Glia-paris
Hello
Moringa is a plant, so of course it doesn't taste like a sweet candy :)
Your hair did not grow:
1) How long did you take the treatment? 1 month? 3 months?
2) What are your habits? If you use a straightening iron regularly, do frequent highlights or bleaching, a cure will not be enough to improve the quality of your hair and make it grow.
Don't hesitate to come back to us to discuss it, we will find the reason why your hair doesn't grow anymore :)
See you soon
Heloise and Muriel
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Jennifer L.
Rating: 1 out of 5
following a purchase from 03/06/2022
No results despite the cure of several months Too bad
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Rim H.
Rating: 2 out of 5
following a purchase from 16/05/2022
The action on hair loss is real. However, the fact that it doesn't have an action on hair is completely false! I am currently undergoing laser hair removal, which is why I was particularly interested in this product. Well, it had a regrowth effect on my hair that had not grown for 3 months! I am very disappointed!
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Response from Glia-paris
Hello
Moringa acts on keratin and not on hormones. It is impossible that the treatment acts on your hair.
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Tatiana P.
Rating: 2 out of 5
following a purchase from 13/04/2022
No results
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Response from Glia-paris
Hello,
Did you do a 3 month treatment without interruption? You can contact us at 0782851682
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Elodie P.
Rating: 1 out of 5
following a purchase from 03/04/2022
My hair keeps falling out
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Salomé D.
Rating: 3 out of 5
following a purchase from 29/03/2022
The package was well received, but I could not take the treatment completely because I was losing too much hair. A little disappointed by the product I had not read this effect in the description.
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Leslie D.
Rating: 1 out of 5
following a purchase from 21/03/2022
Disappointed with the saleswoman who lies about the composition of the product.
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Response from Glia-paris
Hello,
We don't understand your comment. What product are you talking about? All the compositions of our products are described on our website under each product.
Kind regards,
A
Alexandra R.
Rating: 1 out of 5
following a purchase from 04/02/2022
I received the order and it was on time and the pills work great.
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Response from Glia-paris
Hello,
Have you contacted the after sales service. Please call 0782851682. An assistant will be able to answer your complaint.
Best regards,
J
JEAN S.
Rating: 3 out of 5
following a purchase from 07/11/2021
Very satisfied.
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