Customer reviews of Gperdumesaiguilles

Product not received (by error of the post office), I intended to ask for a refund in any case having received a watch in gift in the meantime. The latter was therefore returned to Gperdumesaiguilles, I sent an email to request a refund to which I have not received a response. I tried to call, without success. After several days I managed to have a contact via facebook, I was told that a reply to my email had just been sent, but I received nothing. So I reply on the facebook conversation to report it (I have other emails received from them but not the one in question) screenshot in support, so that the answer can be transmitted to me via facebook or by phone, and since nothing, it's been more than two weeks that my message on facebook suddenly remains unanswered while they were answering very well at the beginning and nobody seems to be surprised by my non response to the email that was supposedly sent to me while I warned that it had not arrived.

A mixed experience with gperdumesaiguilles, nothing to complain about in the ordering phase on the site. I made a mistake with the model and contacted customer service who did what was necessary to take into account my change. Unfortunately there was a supply problem (and I don't blame them, they couldn't help it) and I regret not having been informed proactively by them and apart from my own reminders. In the end, the customer service took the time to call me to let me know that the order had been shipped and it arrived.

I received only 2 items out of 4 ordered without explanation even though they were all in stock. I was of course reimbursed for what was not delivered. But I would have cancelled my order if I had known that these 4 items went together. I called and left a message with the seller who never bothered to call me back. I am disappointed and would not recommend this site.

Cancellation message that I did not understand...

Good product but I should have received my order within 48 hours and it arrived 8 days later

I don't have the announced radio control and therefore no automatic time setting with winter/summer time switch. I have however settled the payment punctually in three times. Moreover the second hand has a slight shift.

Fast shipping and careful packaging for the watch I ordered. On the other hand, the after-sales service that I requested on the cell phone number indicated on the invoice is ineffective, even after leaving several messages, no one called me back and I had to make do with a YouTube tutorial to adapt the bracelet. Otherwise the product corresponds well to my expectations.

The watch doesn't work. The battery was out... I'm a little disappointed

better not to have to deal with the soap.

Watch received very late but it is logical, we were at the beginning of confinement. What is less logical is not to have received an answer to my email when I was trying to know the status of my order.

Recomposed watch, the bracelet is not original. Disappointed.

The color of the strap (pink) is disappointing compared to the picture (it is a rather dull beige pink) and the material looks like synthetic nubuck.... it is not as qualitative as I expected. But the watch case itself is very nice

I had a problem obtaining a discount code, even though it was advertised on a window that opened automatically. Fortunately, the customer service representative, Ms. i...., went out of her way to get it for me. But once obtained and marked for purchase the amount of discount was lower than the one advertised in the window and the discount decreased again when I went to the payment. Too bad this spoils the fun of the purchase a bit

because of the strikes the delivery was very long and that's not their fault but the anxiety rising, I sent 2 emails that remained unanswered and several phone messages without response also except the last one where a person told me she was going to reform on the problem she had to contact me NOTHING! I just received the gift for my little girl and I am finally relieved.

Not happy because my order is missing an item, no one answers the phone or takes the trouble to call back and I am also waiting for an answer by email regarding this problem

I received my order quickly but incomplete knowing that I would have liked to recommend this site several times. I would like my future orders to go well.

Error in sending the watch 15 days before Christmas

Ordered on 4/12, to this day, December 9, still not received the package, a value of 189 euros, I do not know where it is!

very satisfied with the product nevertheless in private message on the social networks fb the person who kindly answered me made a mistake on the promotional percentage of course the code never worked alas and very disappointed since the total sum was not the same and so I had to reduce my order apart from that the products received I was totally satisfied

I only received part of my order. I had ordered 2 bracelets and I only received one. It's the 1st time I ordered and I wanted to order other items but I'm a little disappointed

The order was correct but I would have liked to have a better and more solid packaging.

Fast delivery but chain too short, way too short for a man!!! Disappointed...

I was forced to wait for an order that never arrived and still not refunded two months later. Refusal to take into account the cancellation of order, for them the customer is nothing, I am dissatisfied with this site customer service that does not care about the customer! TO AVOID !!!!

Mondial Relais : a catastrophe ! More than 10 days to be delivered !

First order on this site. Product sent and received on time but defective. Return of the product at my expense (8,75€). Fortunately, the refund was made quickly. Very average experience because I lost time and money...

the strap of the watch is not made of leather contrary to what is indicated in the description

the packaging was too small to protect the watch stand which arrived broken.

I am not happy. The bracelet is too small for my husband. I returned it in its original packaging with the return slip provided. In commission. It was returned to me with the mention refused as the package was empty! So no refund. Thank you for doing the necessary. Sincerely

Perfect order and delivery, but when I unpacked it, the instructions were not the same as the watch I ordered. After calling, I was able to get the document on the internet.nc Overall, I am satisfied with my purchase. JP.Pahour

Delivery time longer than announced, my child could not have his watch on his birthday...

Delivery time impeccable but the watch received is not as I imagined it compared to the photo on the site.

Not happy at all. I had sms delivery on Monday 28th between 9:30 and 12:00, I stayed at home (vacation). The package still not delivered, I need it imperatively Saturday, June 2. Thank you for doing what is necessary and for answering me quickly

Dissatisfied with the service...

- delivery within 24/48h; but delivered 6 days after !!!! - payment of a supplement for gift wrapping => Gift wrapping non-existent!

delivery, at the beginning of April 10, after April 12 between 14 and 17h and finally on April 13, leave in the mailbox ...... Amateurs!!!

The watch corresponds to my expectations, delivery time ok. By cons the case for the watch was in cardboard and a little crushed ... a little cheap ...

I did not receive any email warning me of the delivery of my package in relay point, it is me who had to ask where my order was... to know that it had arrived for several days!

Package well packaged and on time thanks to the opinion of a previous buyer who reported that the watch does not count down, the info is still wrong on the official description.

The order very well on the other hand I had to return on my order to know that my parcel had arrived since three days the tradesman said to me that ç was with you to take me Finally I did not appreciate that the battery already functions and of blow since when (battery to be changed quickly) Cdlt

The order was processed on time but be careful with the information on the website. The description in the section "Learn more" is more reliable than the technical description which does not correspond to reality. For example, all Timex Ironman watches are given with the same technical characteristics when this is not the case.

The description of the watch is wrong. Indeed, the watch does not count down. This is the only function I was looking for... thanks for the wrong technical description. It's up to the site agents to check its details! Too bad for me.