English 
K
Rating: 4 out of 5
Problem with the quality of the tea, but the customer service was impeccable.
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Customer reviews of Supplier of Tea
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 966 published reviews
Summary of reviews
The main strengths highlighted are reliable and fast delivery, with multiple reviews calling out quick shipping and timely arrival, often paired with well-packaged products. Customers consistently praise the quality of the tea, noting remarkable or very good taste, careful production, and nice presentation of boxes or packaging. The positive experience is reinforced by professional packaging, reasonable prices, and helpful, friendly service, plus repeat business and strong recommendations. Overall, the store is viewed as dependable for timely delivery, solid product quality, and straightforward, satisfactory service.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
I am a new customer, the product ordered was delivered quite quickly and without any particular problem.
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'
Rating: 3 out of 5
Order placed on April 04 and still not received on May 8. I think you should know that when we place orders outside France like in the West Indies it can take much longer. I'm still waiting for my parcel.
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C
Rating: 4 out of 5
I am satisfied with my orders from this supplier, delivery is fast, after-sales service is responsive, and the plants are of good quality!
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J
Rating: 4 out of 5
Fully compliant
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C
Rating: 4 out of 5
well
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J
Rating: 2 out of 5
Bad experience with gls delivery
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Response from Supplier of Tea
Hello Sir, Thank you for your comment. We are sorry to hear that the delivery did not go as planned. Could you please tell us what happened? This would enable us to raise the issue with our carrier and thus avoid this happening again. Looking forward to hearing from you, Juliette from Grossiste-Thé.com
J
Rating: 4 out of 5
The quality and quantity are correct, but I find the price high, given that it is a wholesaler. Compared in organic stores, it is still more expensive than in some organic cooperatives.
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S
Rating: 4 out of 5
Site beaucoupplus clear and visible, Beautiful product presentation and quality is top!!!! Just the price is a bit expensive.....
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F
Rating: 4 out of 5
shipping to Italy was not available automatically on the website, so I had to exchange a few emails with Thomas. He was super kind and quick in replying, but it would have been much smoother if I could have just placed a simple order.
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Response from Supplier of Tea
Dear Federica, Thank you for your comment, and I'm delighted to see that you liked our support and responsiveness. Regarding your last order, don't worry, it was only a temporary bug. As with your previous orders, you will be able to order directly from the website, including for delivery in Italy. We look forward to helping you with your next orders; Best, Thomas from Grossiste-Thé.com
G
Rating: 4 out of 5
Excellent value for money! The tea is nothing exceptional, but a pleasure to drink every morning.
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Response from Supplier of Tea
Hello Gwenaël, The entire Grossiste-Thé.com team would like to thank you for your orders and for taking the time to share this comment. We look forward to assisting you with your next orders. See you soon! We remain at your disposal, Thomas de Grossiste-Thé.com
P
Rating: 4 out of 5
parcel well received and well packed
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Response from Supplier of Tea
Hello Patricia, The entire Grossiste-Thé.com team would like to thank you for your order and for your kind comment. We are sincerely pleased to hear that our efforts have won you over. We look forward to assisting you with your future orders. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
M
Rating: 4 out of 5
Satisfied except that the price of delivery is too expensive
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Response from Supplier of Tea
Hello Mohammed, Thank you for your kind comment! The entire Grossiste-Thé.com team would like to thank you for your order and for taking the time to share your experience. In order to reduce shipping costs, please feel free to group your orders to reach our free shipping of 180€. We look forward to working with you on your next order. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
G
Rating: 4 out of 5
Good quality at an attractive price Rough packaging
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Response from Supplier of Tea
Hello Gilles, The entire Grossiste-Thé.com team would like to thank you for your orders and for taking the time to share this very kind comment. Concerning packaging, our teas are packed in opaque Kraft bags. You can find on our website our range of packaging (sachets, doypacks, metal tins) enabling you to repackage your teas once received. We look forward to assisting you with your next orders. See you soon! We remain at your disposal, Thomas de Grossiste-Thé.com
S
Rating: 4 out of 5
No sooner ordered than delivered! The presentation of the products matched the articles and the order tracking was optimized and clear. Thank you
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Response from Supplier of Tea
Hello, The entire Grossiste-Thé.com team would like to thank you for your order and for your kind comment. We are sincerely pleased to hear that our efforts to offer you the best quality service and products have won you over. We look forward to assisting you with your future orders. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
A
Rating: 2 out of 5
Sorry, I'm not satisfied with their service and the quality of some of their products.
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Response from Supplier of Tea
Hello, We're sorry to hear that you were not satisfied with one of our products. As we have already discussed with you by e-mail and telephone, we have forwarded your comment to our dedicated department. We'll get back to you as soon as possible. In the meantime, please do not hesitate to contact us if you have any questions. Sincerely Thomas from Grossiste-Thé.com
A
Rating: 4 out of 5
Hello, no problem to report for my order the small downside is that everything was mixed but overall it goes I strongly recommend for the end of the year.
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Response from Supplier of Tea
Hello Laura, Thank you for your kind comment! The entire Grossiste-Thé.com team would like to thank you for your order and for taking the time to share your experience. Concerning packaging, we try to reduce our use of packaging as much as possible. This is why we sometimes pack several references in the same box, while keeping each reference separate. We look forward to working with you on your next order. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
A
Rating: 4 out of 5
Order received quickly and as expected
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Response from Supplier of Tea
Hello Tina, Thank you for your kind comment! The entire Grossiste-Thé.com team thanks you for your order and for taking the time to share your experience. We look forward to assisting you with your future orders. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
A
Rating: 4 out of 5
Fine
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Response from Supplier of Tea
Hello David, Thank you for your kind comment! The entire Grossiste-Thé.com team thanks you for your order and for taking the time to share your experience. We look forward to assisting you with your future orders. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
A
Rating: 4 out of 5
Very satisfied. Very responsive customer service. Thank you. It would be perfect to include DOM shipping natively on the website as others already do.
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Response from Supplier of Tea
Hello, Thank you for your kind comment! The entire Grossiste-Thé.com team would like to thank you for your order and for taking the time to share your experience. The problem we had shipping to the French overseas departments has been solved! We look forward to working with you on your next orders. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
A
Rating: 4 out of 5
technical problem on the site, impossible to finalize the order. Solved after calling sales. Quality products
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A
Rating: 4 out of 5
Order received on time, quality products
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Response from Supplier of Tea
Hello Maëva, The entire Grossiste-Thé.com team would like to thank you for your order and for your kind comment. We are sincerely pleased to hear that our efforts to offer you the best organic teas, herbal teas and coffees have won you over. We look forward to assisting you with your future orders. See you soon! We remain at your disposal, Juliette from Grossiste-Thé.com
A
Rating: 3 out of 5
Postage and packing far too expensive, it's a shame.
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Response from Supplier of Tea
Hello Gaëlle, Thank you for your comment. We are sorry to hear that you find our shipping costs too high. Even though we only charge our customers a portion of the actual shipping and preparation costs on each order, we are aware of the impact that shipping costs can have, especially on smaller orders. That's why, in line with our offer which already enables customers to order with no minimum purchase, we are currently considering new solutions to make our products even more accessible. We remain at your disposal, Thomas from Grossiste-Thé.com.
A
Rating: 4 out of 5
Very efficient, always fast and responsive. Products are mostly of very good quality. Lacks a reward system for loyal customers. There is a box at the checkout: discount code, I'm still waiting for them... Thinking about it would be a pleasure...
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Response from Supplier of Tea
Hello Elodie, The entire Grossiste-Thé.com team joins me in thanking you for the excellent feedback you've taken the time to share with us. We've been working together for several years now, and it's very touching to read that you particularly appreciate the quality of our products and our responsiveness. We make it a point of honor to constantly improve the relationship we have with our customers. We'll be in touch soon to discuss ways of strengthening our partnership! See you soon, Thomas from Grossiste-Thé.com
A
Rating: 4 out of 5
Fine
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Response from Supplier of Tea
Hello Frédéric, The entire Grossiste-Thé.com team would like to thank you for your orders and for taking the time to share your feedback. We look forward to working with you on your next orders. See you soon! Thomas from Grossiste-Thé.com
A
Rating: 4 out of 5
Would be very helpful to have (at least) the ingredients in English too. Some automatic translations are a bit tricky, e.g. cornflower is translated with blueberry.
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Response from Supplier of Tea
Dear Federica, Thank you for your orders and for taking the time to share your feedback. We have launched a new website Supplieroftea.com especially for English speakers. The translation of ingredients and products will be more accurate than the automatic Google translation on our French site. Please feel free to visit it, We remain at your disposal, Thomas
A
Rating: 4 out of 5
the price is interesting , the tea smells good , a little disappointed by the lack of taste of the tea .
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Response from Supplier of Tea
Hello William, Thank you for taking the time to share your feedback following your order on Grossiste-Thé.com. Indeed, our range is made up of references whose taste can be more or less pronounced. We'll be delighted to advise you on your next order. See you soon, Thomas from Grossiste-Thé.com.
A
Rating: 4 out of 5
Order received promptly, well packaged.
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Response from Supplier of Tea
Hello, The entire Grossiste-Thé.com team would like to thank you for your order and for taking the time to share your feedback. We look forward to working with you on future orders. See you soon! We remain at your disposal Thomas de Grossiste-Thé.com
A
Rating: 1 out of 5
After-sales service leaves a lot to be desired, we still haven't received our order after almost 2 months and half of our emails remain unanswered.
Very disappointed, a shame as we were looking for a wholesaler to start our business.
I hope at least to be reimbursed for the sample order.
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Very disappointed, a shame as we were looking for a wholesaler to start our business.
I hope at least to be reimbursed for the sample order.
Response from Supplier of Tea
Thank you for your comment. We understand your frustration with the non-delivery of your sample pack despite our two mailings.... We have tried to reach you several times by phone without success and have left you voicemails. We have also sent you several e-mails. Please do not hesitate to get back to us. I would like to assure you that this situation also affects us and that delivery problems are sometimes beyond our control. As a reminder, the first shipment was made 2 working days after your order. The Post Office tracking system indicated that delivery to your address could not be made. The parcel was then dropped off at the Post Office, and you unfortunately did not pick it up. As agreed by telephone, as soon as the parcel was returned to us, we made the second delivery at our expense. For the two shipments we made, we sent your package to the address you gave us when you placed your order. We also took care to include your e-mail address and telephone number so that the carrier could contact you. You also had tracking numbers so that you could follow the delivery. We are sorry to see that despite the many emails and calls we have exchanged regarding this order, you feel that our customer service has not been up to scratch. As mentioned in our unanswered voicemails and e-mails, please do not hesitate to get back to us so that we can find a solution for this sample pack. We remain at your disposal Thomas de Grossiste-Thé.com