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Rating: 3 out of 5
Good product but changing the delivery service Chronopost is really bad
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Customer reviews of Guano Diffusion
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 791 published reviews
Summary of reviews
Guano Diffusion consistently delivers fast and reliable service, with multiple reviews noting delivery within 24 hours and efficient, careful packaging that keeps products in good condition. Customers highlight the range of products as high quality and effective, praising the indoor culture range and soil for sowing as well as the overall product quality and ease of use. The customer service and follow-up are described as attentive, friendly, serious, and responsive, with strong support and helpful guidance contributing to a positive shopping experience. Overall, the store is perceived as dependable, with fast shipping, good value, and thorough handling of orders.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
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Rating: 1 out of 5
Soil bag burst in the box, a first in over 10 years of ordering soil. And the cleanup afterwards... Thank you.
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Rating: 1 out of 5
I ordered a glass jar that arrived broken.
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Rating: 3 out of 5
perfect!
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Rating: 1 out of 5
Package still not received, it's been 3 days that I'm told my address is supposedly incorrect and no call from the carrier during the so-called delivery! Mediocre work.
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Rating: 1 out of 5
Hello, the LED bar I ordered arrived with a damaged power cable
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Rating: 3 out of 5
I know guanodiffusion, I know their products are great but the chronopost delivery is so-so! We pay almost 20 euros to get it in 48 hours and it has already been a week that I am waiting for it.
Guanodiffusion: top
Chronopost: so-so!
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Guanodiffusion: top
Chronopost: so-so!
A
Rating: 3 out of 5
Deadlines almost respected
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Rating: 3 out of 5
I should have been delivered at home, and UPS left my package in a relay 40 minutes from my home. THIS IS REALLY CRAP UPS, they should take training from chronopost, they deliver to your home...
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Rating: 3 out of 5
Product purchased but not delivered COVID or not?
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Rating: 2 out of 5
Delivery times of 48 hours not respected.
Order placed on 01-04-2020. Estimated delivery date 07-04-2020.
Where are the 48 hours???
Prices on the site are more expensive than in stores.
Long live COVID 19
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Order placed on 01-04-2020. Estimated delivery date 07-04-2020.
Where are the 48 hours???
Prices on the site are more expensive than in stores.
Long live COVID 19
A
Rating: 1 out of 5
I did not receive my order, which was apparently delivered to someone else!
No compensation was officially offered to me.
All I received were 2 emails confirming that the delivery was made.
I will therefore request a refund of my purchase from the payment institution for non-delivery.
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No compensation was officially offered to me.
All I received were 2 emails confirming that the delivery was made.
I will therefore request a refund of my purchase from the payment institution for non-delivery.
A
Rating: 3 out of 5
supposed to be delivered on Friday, delayed due to bad weather, no worries, the next day a message saying it will be delivered before 1pm, nothing, on Monday another message announcing delivery before 1pm, at 2pm the delivery person calls me, directly "it doesn't go well" and hangs up and leaves the package in a relay.... Otherwise product conforms to the reputation, perfect, nothing more to say
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Rating: 3 out of 5
Delivery not on time. 1 day late.
No response from customer service.
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No response from customer service.
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Rating: 3 out of 5
The shipment by Chronopost was stuck at the start for about ten days (for no apparent reason and especially without explanations).
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Rating: 1 out of 5
Still not arrived
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Rating: 1 out of 5
Order placed at 11am with delivery option "order before 3pm, be delivered tomorrow before 1pm"
Delay in delivery.
Compensation a poor 10 discount voucher...
Receipt of the package: 1 broken autopot. Damaged reservoir.
The package was in perfect external condition.
Very disappointed.... Lack of seriousness...
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Delay in delivery.
Compensation a poor 10 discount voucher...
Receipt of the package: 1 broken autopot. Damaged reservoir.
The package was in perfect external condition.
Very disappointed.... Lack of seriousness...
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Rating: 1 out of 5
the predatory insects were all dead upon arrival
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Rating: 3 out of 5
Minimalist packaging of auxiliary insects, and without chemical ice packs, automatic during my purchases made as a professional with other suppliers.
Availability time for insects a bit long (independently of Guano Diffusion).
I do not yet know if I will restock with this supplier for this type of products.
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Availability time for insects a bit long (independently of Guano Diffusion).
I do not yet know if I will restock with this supplier for this type of products.
A
Rating: 2 out of 5
too expensive
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Rating: 3 out of 5
I didn't have the choice of the delivery relay so the package was a hassle to pick up...
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Rating: 3 out of 5
Not having used the product yet, I cannot judge the quality. However, there is a major downside: we cannot choose the relay where our package will arrive. Why? Apart from wasting our time, I see no point. I hope you will correct this detail which seems quite illogical and constraining for the customers.
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Rating: 2 out of 5
Dpd only attempted to deliver to me once and just left a notice without bothering to ring the bell. Moreover, they never rescheduled the delivery as requested on their platform. I had to drive 45 minutes to pick up the package under threat of it being returned to the sender... In short, a very bad experience but it does not detract from the quality of the products.
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Rating: 3 out of 5
The DPD delivery service is a nightmare.. apart from that everything is fine
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Rating: 3 out of 5
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Rating: 3 out of 5
Delivery too slow, too bad
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Rating: 3 out of 5
The order placed on Monday only arrived on Saturday, the little beasts were wandering in the box
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Rating: 1 out of 5
I am disappointed not to have been delivered within the expected 48 hours which was an essential element in my decision to order. I am surprised not to have any information from the carrier.
I hope you are honest
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I hope you are honest
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Rating: 3 out of 5
You promise delivery in 48 H. I received the package on Thursday 06/07. Order placed on 30/06, even if you processed it on Monday, the 48 H are exceeded. But since I didn't find it elsewhere, I would order from you again.
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Rating: 3 out of 5
Big issue with delivery, promised delivery in 48 hours but it took more than a week, but customer service is very responsive.
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Rating: 3 out of 5
Hello, average evaluation because I had to contact your services myself to get the tracking link for the package. Be careful with the thickness of your cartons as the package was open in one corner. Consider reinforcing your cartons for shipments over 10 kg. For the price of your products, you should aim for excellence in all your shipping services, as I find it very average. Thank you CG.
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