Guano Diffusion consistently delivers fast and reliable service, with multiple reviews noting delivery within 24 hours and efficient, careful packaging that keeps products in good condition. Customers highlight the range of products as high quality and effective, praising the indoor culture range and soil for sowing as well as the overall product quality and ease of use. The customer service and follow-up are described as attentive, friendly, serious, and responsive, with strong support and helpful guidance contributing to a positive shopping experience. Overall, the store is perceived as dependable, with fast shipping, good value, and thorough handling of orders.
Excellent products, delivery 72h after order, pleasant and well-designed site; Too bad the customer service did not respond to my email regarding two questions about the ordered products;
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Acheteur vérifié
Rating: 3 out of 5
Delivery not on time. 1 day late.
No response from customer service.
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Rating: 3 out of 5
The shipment by Chronopost was stuck at the start for about ten days (for no apparent reason and especially without explanations).
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Rating: 1 out of 5
Still not arrived
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Acheteur vérifié
Rating: 4 out of 5
Great
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Acheteur vérifié
Rating: 4 out of 5
The Post is unable to deliver to me. Delivery scheduled for the 7th then postponed to the 8th... and on the 8th NOTHING.... and no news. WHAT TO DO?
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Acheteur vérifié
Rating: 4 out of 5
Fast delivery...
Product well packaged..
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Acheteur vérifié
Rating: 1 out of 5
Order placed at 11am with delivery option "order before 3pm, be delivered tomorrow before 1pm"
Delay in delivery.
Compensation a poor 10 discount voucher...
Receipt of the package: 1 broken autopot. Damaged reservoir.
The package was in perfect external condition.
Very disappointed.... Lack of seriousness...
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Rating: 4 out of 5
Delay in delivery of a few days but happy with the service
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Rating: 4 out of 5
not bad at all
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Acheteur vérifié
Rating: 4 out of 5
The delivery date keeps changing and the estimated time of day is completely wrong.
It is therefore almost impossible to be present at the time of delivery.
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Acheteur vérifié
Rating: 4 out of 5
Very good
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Acheteur vérifié
Rating: 4 out of 5
Packaging to be reviewed, packages arrive ripped at home...
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Rating: 4 out of 5
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Rating: 1 out of 5
the predatory insects were all dead upon arrival
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Rating: 4 out of 5
small problem at delivery (due to the carrier) but very responsive customer service with a certain sense of commerce.
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Acheteur vérifié
Rating: 3 out of 5
Minimalist packaging of auxiliary insects, and without chemical ice packs, automatic during my purchases made as a professional with other suppliers.
Availability time for insects a bit long (independently of Guano Diffusion).
I do not yet know if I will restock with this supplier for this type of products.
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Rating: 3 out of 5
I didn't have the choice of the delivery relay so the package was a hassle to pick up...
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Rating: 3 out of 5
Not having used the product yet, I cannot judge the quality. However, there is a major downside: we cannot choose the relay where our package will arrive. Why? Apart from wasting our time, I see no point. I hope you will correct this detail which seems quite illogical and constraining for the customers.
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Acheteur vérifié
Rating: 4 out of 5
Received very quickly, thank you.
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Acheteur vérifié
Rating: 3 out of 5
The DPD delivery service is a nightmare.. apart from that everything is fine
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 4 out of 5
Just a small downside regarding the carrier, slight delay compared to the schedule, does not take the time to find the entrance door, I would not have gone out he was starting to fill out a delivery notice.
Best regards.
Pascal
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Acheteur vérifié
Rating: 3 out of 5
Delivery too slow, too bad
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Acheteur vérifié
Rating: 3 out of 5
The order placed on Monday only arrived on Saturday, the little beasts were wandering in the box
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Acheteur vérifié
Rating: 1 out of 5
I am disappointed not to have been delivered within the expected 48 hours which was an essential element in my decision to order. I am surprised not to have any information from the carrier.
I hope you are honest
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Acheteur vérifié
Rating: 4 out of 5
thank you
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Acheteur vérifié
Rating: 4 out of 5
Package arrived 1 day late but it has no impact, your product range is fabulous
Impeccable customer service... I highly recommend it.
Best regards.
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Acheteur vérifié
Rating: 3 out of 5
You promise delivery in 48 H. I received the package on Thursday 06/07. Order placed on 30/06, even if you processed it on Monday, the 48 H are exceeded. But since I didn't find it elsewhere, I would order from you again.
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Acheteur vérifié
Rating: 4 out of 5
It's very good work
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Acheteur vérifié
Rating: 4 out of 5
Excellent product, I recommend it
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Acheteur vérifié
Rating: 3 out of 5
Big issue with delivery, promised delivery in 48 hours but it took more than a week, but customer service is very responsive.
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Acheteur vérifié
Rating: 4 out of 5
I am very happy with your service except for the delivery, the compost bag was torn (not a big cut, but big enough to cause some issues during unpacking).
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Acheteur vérifié
Rating: 3 out of 5
Hello, average evaluation because I had to contact your services myself to get the tracking link for the package. Be careful with the thickness of your cartons as the package was open in one corner. Consider reinforcing your cartons for shipments over 10 kg. For the price of your products, you should aim for excellence in all your shipping services, as I find it very average. Thank you CG.
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Acheteur vérifié
Rating: 4 out of 5
Small issue with the pickup point that is not very friendly.
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Acheteur vérifié
Rating: 4 out of 5
Delivery postponed to the next day without warning.
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Acheteur vérifié
Rating: 4 out of 5
First test of the Guano Diffusion range, so far ordered products, fast delivery, clean packaging, nothing to report. Otherwise, Guano Diffusion seems serious. I am very eager to test the products, but based on the feedback I have, I should not be disappointed. I forgot to order the flo booster... no worries, delivery is free at the relay point ;)
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Acheteur vérifié
Rating: 4 out of 5
Speed and preparation for shipping are perfect;)
When ordering, I specified the delivery address and had to go pick up my package at a relay point without my knowledge
Product conforms to the description
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Acheteur vérifié
Rating: 4 out of 5
Perfect except for Chronopost which is moving my package all over France
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Acheteur vérifié
Rating: 4 out of 5
Ultra fast delivery.
I hope the product will be just as good.
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