Customer reviews of Guano Diffusion

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 791 published reviews
5 699 88% 4 60 8% 3 20 3% 2 3 0% 1 9 1%

Summary of reviews

Guano Diffusion consistently delivers fast and reliable service, with multiple reviews noting delivery within 24 hours and efficient, careful packaging that keeps products in good condition. Customers highlight the range of products as high quality and effective, praising the indoor culture range and soil for sowing as well as the overall product quality and ease of use. The customer service and follow-up are described as attentive, friendly, serious, and responsive, with strong support and helpful guidance contributing to a positive shopping experience. Overall, the store is perceived as dependable, with fast shipping, good value, and thorough handling of orders.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
The Post is unable to deliver to me. Delivery scheduled for the 7th then postponed to the 8th... and on the 8th NOTHING.... and no news. WHAT TO DO?
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Acheteur vérifié
Rating: 4 out of 5
Fast delivery...
Product well packaged..
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Acheteur vérifié
Rating: 4 out of 5
Delay in delivery of a few days but happy with the service
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Acheteur vérifié
Rating: 4 out of 5
not bad at all
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Acheteur vérifié
Rating: 4 out of 5
The delivery date keeps changing and the estimated time of day is completely wrong.
It is therefore almost impossible to be present at the time of delivery.
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Acheteur vérifié
Rating: 4 out of 5
Very good
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Acheteur vérifié
Rating: 4 out of 5
Packaging to be reviewed, packages arrive ripped at home...
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Acheteur vérifié
Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
small problem at delivery (due to the carrier) but very responsive customer service with a certain sense of commerce.
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Acheteur vérifié
Rating: 3 out of 5
Minimalist packaging of auxiliary insects, and without chemical ice packs, automatic during my purchases made as a professional with other suppliers.
Availability time for insects a bit long (independently of Guano Diffusion).
I do not yet know if I will restock with this supplier for this type of products.
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Acheteur vérifié
Rating: 2 out of 5
too expensive
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Acheteur vérifié
Rating: 3 out of 5
I didn't have the choice of the delivery relay so the package was a hassle to pick up...
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Acheteur vérifié
Rating: 3 out of 5
Not having used the product yet, I cannot judge the quality. However, there is a major downside: we cannot choose the relay where our package will arrive. Why? Apart from wasting our time, I see no point. I hope you will correct this detail which seems quite illogical and constraining for the customers.
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Acheteur vérifié
Rating: 4 out of 5
Received very quickly, thank you.
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Acheteur vérifié
Rating: 2 out of 5
Dpd only attempted to deliver to me once and just left a notice without bothering to ring the bell. Moreover, they never rescheduled the delivery as requested on their platform. I had to drive 45 minutes to pick up the package under threat of it being returned to the sender... In short, a very bad experience but it does not detract from the quality of the products.
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Acheteur vérifié
Rating: 3 out of 5
The DPD delivery service is a nightmare.. apart from that everything is fine
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Acheteur vérifié
Rating: 3 out of 5
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Acheteur vérifié
Rating: 4 out of 5
Just a small downside regarding the carrier, slight delay compared to the schedule, does not take the time to find the entrance door, I would not have gone out he was starting to fill out a delivery notice.
Best regards.
Pascal
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Acheteur vérifié
Rating: 3 out of 5
Delivery too slow, too bad
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Acheteur vérifié
Rating: 3 out of 5
The order placed on Monday only arrived on Saturday, the little beasts were wandering in the box
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Acheteur vérifié
Rating: 4 out of 5
thank you
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Acheteur vérifié
Rating: 4 out of 5
Package arrived 1 day late but it has no impact, your product range is fabulous
Impeccable customer service... I highly recommend it.
Best regards.
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Acheteur vérifié
Rating: 3 out of 5
You promise delivery in 48 H. I received the package on Thursday 06/07. Order placed on 30/06, even if you processed it on Monday, the 48 H are exceeded. But since I didn't find it elsewhere, I would order from you again.
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Acheteur vérifié
Rating: 4 out of 5
It's very good work
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Acheteur vérifié
Rating: 4 out of 5
Excellent product, I recommend it
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Acheteur vérifié
Rating: 3 out of 5
Big issue with delivery, promised delivery in 48 hours but it took more than a week, but customer service is very responsive.
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Acheteur vérifié
Rating: 4 out of 5
I am very happy with your service except for the delivery, the compost bag was torn (not a big cut, but big enough to cause some issues during unpacking).
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Acheteur vérifié
Rating: 3 out of 5
Hello, average evaluation because I had to contact your services myself to get the tracking link for the package. Be careful with the thickness of your cartons as the package was open in one corner. Consider reinforcing your cartons for shipments over 10 kg. For the price of your products, you should aim for excellence in all your shipping services, as I find it very average. Thank you CG.
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Acheteur vérifié
Rating: 4 out of 5
Small issue with the pickup point that is not very friendly.
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Acheteur vérifié
Rating: 4 out of 5
Delivery postponed to the next day without warning.
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Acheteur vérifié
Rating: 4 out of 5
First test of the Guano Diffusion range, so far ordered products, fast delivery, clean packaging, nothing to report. Otherwise, Guano Diffusion seems serious. I am very eager to test the products, but based on the feedback I have, I should not be disappointed. I forgot to order the flo booster... no worries, delivery is free at the relay point ;)
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Acheteur vérifié
Rating: 4 out of 5
Speed and preparation for shipping are perfect;)
When ordering, I specified the delivery address and had to go pick up my package at a relay point without my knowledge
Product conforms to the description
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Acheteur vérifié
Rating: 4 out of 5
Perfect except for Chronopost which is moving my package all over France
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Acheteur vérifié
Rating: 4 out of 5
Ultra fast delivery.
I hope the product will be just as good.
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Acheteur vérifié
Rating: 4 out of 5
satisfied with the product but the transport is not up to par, a week to deliver while promising delivery for the next day when the product was lost
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Acheteur vérifié
Rating: 4 out of 5
Being able to know the delivery point "pick up" right from the order and everything will be very good
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Acheteur vérifié
Rating: 4 out of 5
Very satisfied with both the delivery time and the packaging.
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Acheteur vérifié
Rating: 4 out of 5
Very fast delivery.
However, I had chosen home delivery and the package was delivered to a pickup point.
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Acheteur vérifié
Rating: 4 out of 5
Impeccable
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Acheteur vérifié
Rating: 4 out of 5
The products are well packaged, but I cannot assess the quality of the merchandise until I have used it. The delivery is impeccable. Thank you
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