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Rating: 3 out of 5
Good product but changing the delivery service Chronopost is really bad
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Customer reviews of Guano Diffusion
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 797 published reviews
Summary of reviews
Guano Diffusion consistently delivers fast, reliable service with rapid delivery and well-packaged orders, pleasing customers who receive shipments in good condition and within 24 hours. Customers highlight concrete product strengths such as thorough, accurate descriptions, effective horticultural products, and range quality that yields tangible results in indoor cultivation, including dense buds and long-lasting expiration dates. The company supports shoppers with attentive, friendly, and responsive customer service that helps keep orders compliant and on track. Overall, buyers appreciate precision in product quality, efficient and careful delivery, and dependable service.
3 star reviews
Reset filtersA
Rating: 3 out of 5
perfect!
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A
Rating: 3 out of 5
I know guanodiffusion, I know their products are great but the chronopost delivery is so-so! We pay almost 20 euros to get it in 48 hours and it has already been a week that I am waiting for it.
Guanodiffusion: top
Chronopost: so-so!
Translated reviews
Guanodiffusion: top
Chronopost: so-so!
A
Rating: 3 out of 5
Deadlines almost respected
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A
Rating: 3 out of 5
I should have been delivered at home, and UPS left my package in a relay 40 minutes from my home. THIS IS REALLY CRAP UPS, they should take training from chronopost, they deliver to your home...
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A
Rating: 3 out of 5
Product purchased but not delivered COVID or not?
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A
Rating: 3 out of 5
supposed to be delivered on Friday, delayed due to bad weather, no worries, the next day a message saying it will be delivered before 1pm, nothing, on Monday another message announcing delivery before 1pm, at 2pm the delivery person calls me, directly "it doesn't go well" and hangs up and leaves the package in a relay.... Otherwise product conforms to the reputation, perfect, nothing more to say
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A
Rating: 3 out of 5
Delivery not on time. 1 day late.
No response from customer service.
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No response from customer service.
A
Rating: 3 out of 5
The shipment by Chronopost was stuck at the start for about ten days (for no apparent reason and especially without explanations).
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A
Rating: 3 out of 5
Minimalist packaging of auxiliary insects, and without chemical ice packs, automatic during my purchases made as a professional with other suppliers.
Availability time for insects a bit long (independently of Guano Diffusion).
I do not yet know if I will restock with this supplier for this type of products.
Translated reviews
Availability time for insects a bit long (independently of Guano Diffusion).
I do not yet know if I will restock with this supplier for this type of products.
A
Rating: 3 out of 5
I didn't have the choice of the delivery relay so the package was a hassle to pick up...
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A
Rating: 3 out of 5
Not having used the product yet, I cannot judge the quality. However, there is a major downside: we cannot choose the relay where our package will arrive. Why? Apart from wasting our time, I see no point. I hope you will correct this detail which seems quite illogical and constraining for the customers.
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A
Rating: 3 out of 5
The DPD delivery service is a nightmare.. apart from that everything is fine
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A
Rating: 3 out of 5
Delivery too slow, too bad
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A
Rating: 3 out of 5
The order placed on Monday only arrived on Saturday, the little beasts were wandering in the box
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A
Rating: 3 out of 5
You promise delivery in 48 H. I received the package on Thursday 06/07. Order placed on 30/06, even if you processed it on Monday, the 48 H are exceeded. But since I didn't find it elsewhere, I would order from you again.
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A
Rating: 3 out of 5
Big issue with delivery, promised delivery in 48 hours but it took more than a week, but customer service is very responsive.
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A
Rating: 3 out of 5
Hello, average evaluation because I had to contact your services myself to get the tracking link for the package. Be careful with the thickness of your cartons as the package was open in one corner. Consider reinforcing your cartons for shipments over 10 kg. For the price of your products, you should aim for excellence in all your shipping services, as I find it very average. Thank you CG.
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