Customer reviews of Hattila.com

Completely useless item. I requested a return and refund and you haven't replied. I still have the product here. If you want to pick it up and refund me, you would do me a favor. Thank you

The crossbow was not identical to the image on the order page. After complaining, an inappropriate and patronizing response ... After another email from me with evidence based on screenshots of the order page, there is simply no response anymore!!! Instead of funny emails after the order, you should rather focus on the essentials and satisfy your customers in every respect. Especially when handling complaints!!! The processing of complaints ideally takes place in a structured 4-phase process: Acceptance, Examination, Solution finding, and Follow-up: A prompt and customer-oriented handling (usually within 2-7 days) turns dissatisfied buyers into loyal customers. The 4-phase process in detail 1. Acceptance & Recording: Accept the complaint via email, phone, or portal. Thank the customer for the feedback and confirm receipt directly to give the customer a good feeling. 2. Examination & Analysis: Check the facts for validity. Clarify the desired state, request evidence (photos) if necessary, and look for the cause. 3. Solution finding (Immediate measures): Develop customer-specific solutions. This can be an exchange, a repair, a discount, or a credit. If the complaint is unjustified, this must be communicated factually and empathetically. 4. Follow-up & Evaluation: Document the case. Use customer feedback to analyze the causes and avoid future errors in production or service. My advice: Train your employees, especially Yann Luksch, who did not help me!!! See email correspondence regarding the order.

I received an order that was not what was indicated in the product listing. I am still waiting for a response.

The rope broke after two months, without being tense, it simply broke without more. I wrote an email three weeks ago and I am waiting for a response. Very bad product, I am very dissatisfied.

I sent my crossbow for repair about two weeks ago and I still haven't received anything, and I have sent several emails but no response. I'm sorry because before this purchase I was satisfied.

We bought a crossbow and on the first shot it broke and they told us it had no warranty and that it covered nothing, neither exchanges nor repairs. Very disappointed since it was for a gift and we ended up looking terrible. We will not buy again.

I made a payment by card through the bridge. They say they did not receive it but it was charged to my account. I will not buy from them again.

The job is done

The shipment never arrived and they did not refund the money.

I never received the package and no one gives me explanations.

Bad experience

Waiting time far too long for shipping a target, 2 weeks and still not shipped and yet it is in STOCK!!

The announced deadline was not respected

Customer service is deplorable!!!

Too long, 4 months waiting for 2 crossbow limbs

ok for this time, nothing to report

Crossbow arrived broken because not checked by Hattila before shipping. Refusal to refund or replace with a new one. Only repair was offered along with an "exceptional" commercial gesture of 4% which ultimately was not paid even though the repair was done after 2 weeks but without a word of explanation and no response to my follow-up. Clearly, this seller does not care about disputes even when he is at the origin of them.

11 days to receive a tube of silicone and a square... I am skeptical about a new order

Non-existent number

Hello, the product is impeccable but the delivery took 5 weeks and I could have waited double as they skipped my order

I didn't receive one package out of two

serious and responsive seller

Disappointed with my order, the item ordered does not match the item received...

Delivery times are way too long, three weeks for a product that was supposed to take between 7 to 10 days

Delivery of the order took 3 months to arrive, I won't say more... on products marked as in stock.

One out of three orders was delivered. Three weeks after my first order, still no shipment even though the delay on the ordered items was indicated as 7-10 days.

Still nothing received

Too much time to send my order, I had to leave and couldn't retrieve my order, so I assume it has been sent back.

Order placed 3 weeks ago for delivery to an automatic distribution point that... does not have the size to accept items as long as arrows! Since then, no news from the carrier or the site, despite written follow-ups. Avoid!!!

To charge me 500, no problem. Shipped a week later. 3 weeks later still no news. They told me they would open an investigation with DPD a week ago.

I waited several months to be delivered, no response from the seller despite several messages, item poorly packaged inside, it traveled very badly, I am really disappointed, not only will I not buy anything from this seller again, but I strongly advise against using this site.

Following a return, the manager tells me he received the package and sends me a refund confirmation... 3 weeks later still no refund despite the confirmation. After claiming, he finally tells me he hasn't received the package... but the tracking clearly indicates it was delivered!? Dishonest! Avoid!! I contact a consumer association.

Lack of communication on the progress of the delivery. The order was lost and I was left without news from the site and the seller. Had to be clever to finally get a response. Ultimately, product received different from the order (color). It was annoying, that's it.