Customer reviews of Hattila.com

UTXTKNXMY Having been charged more than 9 euros for a delivery in 24-48 hours and having received my package in 9 days, that's expensive. I know that Hatilla does not manage the Colissimo delivery. But I still hope to receive a voucher given the inconvenience.

It's a shame not to have sent the traits offered with the gift code as agreed.

I bought arrow tips because the price is lower than elsewhere. But the arrows I had bought before were of poor quality and expensive to boot.

Package in poor condition and missing part

I am still waiting for a commercial gesture from customer service for all my inconveniences

You told me that you would send me six darts instead I only received 2

After long vicissitudes, my order has finally been delivered to me. The responsibilities are of the courier, but I must say that Hattila followed me until the good outcome.

Excellent product but received damaged and they did not replace it claiming that the material in question was out of warranty, besides the fact that the package arrived with a significant delay, but if the product is new everything should be under warranty. I strongly advise against this company because they are not serious. In every email of protest, they blamed me for the damage. As I said, I do not recommend purchases on hattila. as paolo paolo

I ordered the pre-assembled 12 Easton XX75 Tribute arrows. Billing and shipping were straightforward. Still only 1 star because the website states that the arrows come with nocks, but no nocks were included in the delivery. Quote from the website: Included accessories: Plastic vanes (mounted) and nock, delivered in sets of 12 with glued vanes and nocks to be glued. But as I said, there were no nocks included.

Hello, it's a pity, I had asked two questions regarding a Barnette commando crossbow from the 80s. My first question was about the bolts. My second question was about the arrows or bolts. I received a quick response for the bolts so I ordered them on your site but for the arrows I didn't get a response despite two follow-ups. So I ordered the arrows on your site, I mounted them, they fit very well. Too bad I don't have any arrows to try. Thank you very much

The package arrived damaged and one item was missing

The crossbow doesn't work and I'm having trouble returning it

Very poor quality article, I will not make any other purchases on the site

I received what I ordered but an important part is missing. I cannot use it. Negative review

Detached material inside, damaged box, no instructions to assemble the product.

Item advertised was not what was sent out to me. It was compatible with my Crossbow Bolts but definitely not what was shown on the Hatilla Website. When I contacted Hatilla to point this out I was pretty much told ' well if they fit, then what's the problem' ? Hopefully Hatilla will change the image and description on their website to reflect the product accurately. Not the best first time experience as a customer. Still, maybe the next ordering experience will be better ?

Completely useless item. I requested a return and refund and you haven't replied. I still have the product here. If you want to pick it up and refund me, you would do me a favor. Thank you

The crossbow was not identical to the image on the order page. After complaining, an inappropriate and patronizing response ... After another email from me with evidence based on screenshots of the order page, there is simply no response anymore!!! Instead of funny emails after the order, you should rather focus on the essentials and satisfy your customers in every respect. Especially when handling complaints!!! The processing of complaints ideally takes place in a structured 4-phase process: Acceptance, Examination, Solution finding, and Follow-up: A prompt and customer-oriented handling (usually within 2-7 days) turns dissatisfied buyers into loyal customers. The 4-phase process in detail 1. Acceptance & Recording: Accept the complaint via email, phone, or portal. Thank the customer for the feedback and confirm receipt directly to give the customer a good feeling. 2. Examination & Analysis: Check the facts for validity. Clarify the desired state, request evidence (photos) if necessary, and look for the cause. 3. Solution finding (Immediate measures): Develop customer-specific solutions. This can be an exchange, a repair, a discount, or a credit. If the complaint is unjustified, this must be communicated factually and empathetically. 4. Follow-up & Evaluation: Document the case. Use customer feedback to analyze the causes and avoid future errors in production or service. My advice: Train your employees, especially Yann Luksch, who did not help me!!! See email correspondence regarding the order.

Transportation is NOT as efficient as it should be!

I bought 3 pairs of flexors on the site, they inform me that there are only 2 available in stock, I promptly confirm that 2 are fine as well. Only after my reminder made a week later do they ship the goods: in the package, I find only one pair of flexors. Naturally, the extra money I paid has been refunded to me, but the impression left is one of poor organization.

The delivery was excessively delayed beyond the deadlines that the page claims...

The nocks for the arrow shafts were too big! And the shipping for an envelope is €18.- Too high!

branded items at unbeatable prices. The only downside is the stock shortage or delivery time issue, which means you have to plan well in advance and be patient before receiving your packages. It's a shame that the delivery by mondial relay is also chaotic with every order.

The only thing I am disappointed about is the delivery time being way too long

Good morning I have not received the goods!

I ordered and during payment I was asked for shipping fees when for the amount of my order, they were free. I wrote to indicate to make a commercial gesture to have arrows to compensate for the shipping costs paid during my order of the same amount... I received neither a response to my message nor arrows as a gift in the package.... I had also specified to send everything on the same date to limit my shipping costs, nothing was done and I am really dissatisfied!!

The plastic at the end broke in one day. The shipping option seems frankly bad to me.

The nocks of the arrows have a very short groove, and when drawing the bow, they fall off the string

I received an order that was not what was indicated in the product listing. I am still waiting for a response.

The rope broke after two months, without being tense, it simply broke without more. I wrote an email three weeks ago and I am waiting for a response. Very bad product, I am very dissatisfied.

The product is very good, but waiting almost 4 weeks for delivery is rather unacceptable! Assembly manual somewhat unclear in detail, I am a hobby handyman, still took me 2 hours! The most important instruction was poor (set target device???) Only through "Le Chat" (EU-AI bot) was I able to set it up properly! Overall, however, good quality for this price segment!

I sent my crossbow for repair about two weeks ago and I still haven't received anything, and I have sent several emails but no response. I'm sorry because before this purchase I was satisfied.

I was waiting for a crossbow for more than a month and then I had to change the model. The last one arrived on time, but for those who bought a crossbow and know that you have to send it to be engraved to legalize it in Eibar 85€ + transport + fees

We bought a crossbow and on the first shot it broke and they told us it had no warranty and that it covered nothing, neither exchanges nor repairs. Very disappointed since it was for a gift and we ended up looking terrible. We will not buy again.

Satisfied with the order processing and the quality/price ratio. Less satisfied with the warranty which does not comply with the warranty conditions in France.

Hattila does not respond to emails with questions that are sent through the website. The offers are not honored at the time of payment.

Very good... but no respect for the deadline. The purchase was a Christmas gift received in February. Note that the product awaiting delivery was still displayed as available within 7 days on the site, which is not very honest towards buyers.

clear site, package received quickly and responsive customer service. However, I had a promo code for free traits that I entered on the site during the purchase but not seeing it appear, I even entered it a second time and the site alerted me that the code was already entered. However, during my order it did not appear on the invoice so I did not receive the offer and had to contact customer service who agreed to send them to me in exchange for shipping costs which I would have preferred to avoid. I therefore leave this rather positive note because everything else was very good

I shoot on a nature course and the arrows bought for 82eu are very fragile. I had to recycle three after less than 10 sessions. I believe that the quality of the carbon, or at least its thickness, makes them fragile arrows.

I made a payment by card through the bridge. They say they did not receive it but it was charged to my account. I will not buy from them again.