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O
Rating: 1 out of 5
Customer service is deplorable!!!
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Customer reviews of Hattila.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 10 686 published reviews
Summary of reviews
Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.
Reviews 1, 2 and 3 stars
Reset filtersB
Rating: 3 out of 5
arrows too light, no precision
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F
Rating: 1 out of 5
Too long, 4 months waiting for 2 crossbow limbs
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C
Rating: 3 out of 5
The crossbow is beautiful, but there are no spare parts, I need the 95 free bow and I can't get it. A serious dealer must have spare parts
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H
Rating: 2 out of 5
No more delivery to Martinique!
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B
Rating: 3 out of 5
Order corresponds to my expectations. The site is serious and the products are very good. However, for pity's sake stop using the post office for delivery, package arrived late and in poor condition. Fortunately for me nothing was broken. There are other much more serious couriers nowadays.
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E
Rating: 3 out of 5
3 weeks to receive my order (where all the items were marked available) (order of June 4... it's the 29th) and forced to return an item that did not correspond to the order... manufacturer's error apparently. So I'm still waiting for my daughter's bow limbs...
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V
Rating: 3 out of 5
The blowgun arrived, but the rubber tip to use it as a cane was missing. Waiting for them to send it and I would give all the stars.
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M
Rating: 3 out of 5
The package had all the declared contents, I would have liked to have the instructions in Italian as well. Really terrible experience with the courier
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P
Rating: 3 out of 5
User manual not understood or too limited
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T
Rating: 1 out of 5
ok for this time, nothing to report
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S
Rating: 1 out of 5
Crossbow arrived broken because not checked by Hattila before shipping. Refusal to refund or replace with a new one. Only repair was offered along with an "exceptional" commercial gesture of 4% which ultimately was not paid even though the repair was done after 2 weeks but without a word of explanation and no response to my follow-up. Clearly, this seller does not care about disputes even when he is at the origin of them.
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C
Rating: 3 out of 5
Hello I bought a pack of tips for my arrows and instead of 12 there were 8. Refund of 4 euros which is not even the value of 4 tips. Best regards
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F
Rating: 3 out of 5
Fast shipping of material with very good value for money but the packaging of the package is not professional at all only luck preserved it from breaking
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C
Rating: 1 out of 5
11 days to receive a tube of silicone and a square... I am skeptical about a new order
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P
Rating: 3 out of 5
Some purchased products are OK but there are still quite a few made in China products with the poor quality that goes with it
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Y
Rating: 3 out of 5
Delivery quite fast but no packaging so shock marks on the product
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C
Rating: 3 out of 5
A detection error on the skylon tips delivered from 4.2 instead of 3.2 so I'm waiting for the new delivery with the correct arrow tips.
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F
Rating: 2 out of 5
Order claimed several times by email (very long delivery time)
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F
Rating: 3 out of 5
Difficult to say good or not good: first package received in a plastic bag. One item was damaged. I don't think the carrier is really to blame, the packaging was really light and rudimentary to begin with. On its part, Hatilla took care of the return and refund of the damaged item. Customer service responded very quickly.
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B
Rating: 3 out of 5
The crossbow is good but two of the magazines are non-functional :(
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Y
Rating: 3 out of 5
hello, I couldn't use it because you forgot to include the false string to be able to stretch it and put the real string. If this is an oversight can you send it to me otherwise you send it to me and I will pay for it. thank you. then I can inform you of my opinion.
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S
Rating: 2 out of 5
Too long a delay for a rope and pulley change
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B
Rating: 2 out of 5
Arrived within the expected time, well packaged. Perfect distribution. Thank you
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M
Rating: 1 out of 5
Non-existent number
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S
Rating: 3 out of 5
Due to very poor packaging, the sight was damaged.
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J
Rating: 3 out of 5
The feathers are not all glued the same and the glue slipped on two leaving the feather deformed, this apparently does not have a big impact on the shot, but I am a bit disappointed
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C
Rating: 3 out of 5
The product is compliant, the delay was a bit too long but it's correct.
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H
Rating: 2 out of 5
I am quite disappointed with the delivery of my package. I ordered a scope glass, which is a fragile item and costs a certain price... The glass was barely wrapped in a thin pouch with a bit of bubble wrap. I admit I was surprised when I received the package. By miracle, the glass is intact but I wonder how (knowing that delivery people are not always very gentle with packages).
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C
Rating: 1 out of 5
Hello, the product is impeccable but the delivery took 5 weeks and I could have waited double as they skipped my order
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V
Rating: 1 out of 5
I didn't receive one package out of two
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A
Rating: 2 out of 5
Ordered on 12/25/2024 and still not received on 01/16/2025
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J
Rating: 3 out of 5
one of the notches to hold the string is not very solid
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C
Rating: 3 out of 5
Hello, my order is missing two pieces of the crossbow, regards
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C
Rating: 1 out of 5
serious and responsive seller
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A
Rating: 2 out of 5
The ordering system only notifies about product availability when adding to the cart. If additional products are added later to the cart, they are considered available if the initially added item was available. Hence a delay of several days in my delivery. A small bug not recognized by the supplier. Disappointed.
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G
Rating: 2 out of 5
The crossbow is very well made, but unfortunately the main string broke on the first shot... quite disappointed, I have to reorder to use it
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M
Rating: 3 out of 5
I should have studied the return conditions better: return at my expense and no refund, only a store credit. I probably won't renew the experience.
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P
Rating: 3 out of 5
Ah really too bad that the packaging wasn't better done. Whether it's arrows or crossbow bolts, the feathers get damaged quickly during transport... really a shame for such a small detail that doesn't require much to be perfect but has such large repercussions.
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J
Rating: 3 out of 5
Super fast delivery (48 hours). Too bad the ordered product (Mantis X) is of poor quality. But that is not the seller's fault. Nevertheless, I do not recommend buying a Mantis.
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