Customer reviews of Hattila.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 10 686 published reviews
5 9 453 88% 4 1 015 9% 3 158 1% 2 27 0% 1 33 0%

Summary of reviews

Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.

Reviews 1, 2 and 3 stars

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D
diego M.
Rating: 3 out of 5
following a purchase from 05/09/2020
very good
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Frédéric B.
Rating: 3 out of 5
following a purchase from 05/09/2020
The product is very good, of good quality, fast delivery. The problem is that there are no assembly instructions, no instructions at all. That's the only problem.
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Christophe M.
Rating: 3 out of 5
following a purchase from 03/08/2020
Material conforms to expectations, delivery okay... However, the site did not offer me payment by credit card, which caused several days of email exchanges with customer service... Problem eventually resolved, but difficult to be understood...
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ardian S.
Rating: 1 out of 5
following a purchase from 08/06/2020
Following a return, the manager tells me he received the package and sends me a refund confirmation... 3 weeks later still no refund despite the confirmation. After claiming, he finally tells me he hasn't received the package... but the tracking clearly indicates it was delivered!? Dishonest! Avoid!! I contact a consumer association.
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Jean-Damien J.
Rating: 3 out of 5
following a purchase from 05/05/2020
Well packaged Happy with the purchase, and delivery with a phone call, which delivered to my workplace
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Fabien V.
Rating: 3 out of 5
following a purchase from 02/04/2020
Top product, staff available for any questions
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Cyril T.
Rating: 3 out of 5
following a purchase from 02/04/2020
My order was complicated due to the lockdown, a small lack of information on the order tracking at the beginning and finally a nice gesture from hattila to correct this delay allowed me to receive better than what I expected, so everything ended very well
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Laurent G.
Rating: 3 out of 5
following a purchase from 17/04/2020
very good customer relationship. lack of information for the purchase of consumables.
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Marc R.
Rating: 2 out of 5
following a purchase from 11/03/2020
Nothing to say about hattila.com but the use of mondial relay for delivery is detrimental... package lost for 3 days and mondial relay unable to know where it was....
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Choblet B.
Rating: 3 out of 5
following a purchase from 05/03/2020
Good
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Jordan H.
Rating: 3 out of 5
following a purchase from 29/01/2020
Very good
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Benjamin L.
Rating: 3 out of 5
following a purchase from 09/01/2020
Simple to use site and richly illustrated (demonstration videos).
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Nicolas W.
Rating: 3 out of 5
following a purchase from 24/11/2019
Correct prices and fast delivery. Unfortunately, poor description of some items: red dot ek archery normally delivered with included flat battery, which is not the case in reality. Customer service was notified but no response to this issue 10 days later and the ad description still not modified.
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David P.
Rating: 2 out of 5
following a purchase from 05/10/2019
2 weeks to receive my package otherwise good site with choice
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Patrick Q.
Rating: 3 out of 5
following a purchase from 26/08/2019
The site is not very precise about what is available or not.
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Response from Hattila.com
Hello,
I believe you are not talking about Hattila.com... we have implemented an indication of stock in the product list, on the product sheet and in the cart... which indicates in real time whether the product is in stock, awaiting restocking (delay) or if we have an arrival date. I don't see how you can find that we are not precise about what is in stock or not... Otherwise, how can we be clearer? I am at your disposal.
Best regards.
J
Jean Noel O.
Rating: 3 out of 5
following a purchase from 23/08/2019
The Cobra crossbow is really great, it's a magnificent tool, however the crossbow bolts are of poor quality. Half of the screw tips receiving the bolt have come off the shaft. I find that disappointing for equipment at that price.
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Olivier B.
Rating: 3 out of 5
following a purchase from 07/08/2019
No manual in French despite the regulations. Damaged packaging.
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Response from Hattila.com
Hello,

I do not understand the review you left us...
We put a paper in the package to tell you that on this page:
https://www.hattila.com/fr/content/26-notices

There is a manual for your crossbow: https://www.youtube.com/watch?v=rfREHDeki2Q
isn't a video better than a paper manual? plus it's eco-friendly
Not to mention that the video is directly displayed on the crossbow's page: https://www.hattila.com/fr/arbaletes-150-livres/64-arbalete-150-livres-en-metal.html

Is that why you rated us 3/5?
You do not rate the crossbow? The speed of shipment of the package (ordered on the 7th at 18:19 and shipped on the 8th at 09:00)?
Sorry but we are a small company and we make immense efforts to make your life easier and to be clear before, during, and after your order so I would like to understand the rating you leave us, 3/5 is not trivial.

For the packaging I am sincerely sorry if it was damaged, do you think it comes from Mondial Relay or was the box of the crossbow itself damaged?
If possible, please send us a photo by email so we can resolve this with the concerned service.
Thank you.
Y
yves D.
Rating: 3 out of 5
following a purchase from 19/07/2019
very good
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Pascal M.
Rating: 3 out of 5
following a purchase from 11/07/2019
fast shipping, nice material, but no service or preparation, not possible to call them, too bad
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Response from Hattila.com
Hello,
the bow is already assembled, I do not understand what service you are talking about, knowing that we cannot adjust it to your size remotely.
Thank you for your order, see you soon.
R
Robert B.
Rating: 3 out of 5
following a purchase from 09/07/2019
Nothing special
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Response from Hattila.com
Hello,
Thank you for your order and your feedback, why did you give 3/5 if nothing particular?
Delivery in 48 working hours after payment of the order.
Best regards
A
Alberto F.
Rating: 3 out of 5
following a purchase from 28/11/2018
Four stars except that the manual is in English (too bad)
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Response from Hattila.com
Hello,
a bit harsh to take off 20% of the rating for a manual... especially since you rate out of 4 stars and not 5 without us knowing why.
Don't hesitate to ask for the manual in French, it is normally downloadable on the site.
thank you for your order, see you soon.
J
Johann C.
Rating: 3 out of 5
following a purchase from 27/11/2018
Received late and upon receipt my red dot has a dust inside I sent an email no response
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Response from Hattila.com
Hello,
when you reported the anomaly we rushed to correct it and deliver to you. For the scope, we will change it as agreed by email.
thank you for your order, see you soon.
C
Christian G.
Rating: 3 out of 5
following a purchase from 27/07/2018
The notches are poorly mounted, not taking into account the direction of the rooster feather and some are glued, too bad because the product is good.
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Response from Hattila.com
Hello dear customer,
I am very surprised by your comments but we will take them into account. I invite you to contact us by email to see what we can do to satisfy you.
Best regards.
F
Freddy Lay L.
Rating: 3 out of 5
following a purchase from 26/07/2018
Very good items. Delivery not fast
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Response from Hattila.com
Hello dear customer, thank you for your feedback.
We shipped your order on the same day you paid for it, unfortunately since you ordered before a weekend, the order was delivered in just over 48 working hours by post.
Best regards.
P
Pigeard L.
Rating: 2 out of 5
following a purchase from 31/05/2018
A very long delivery, package received 1 month and 1 week after ordering, very well packaged
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Response from Hattila.com
Hello,
We apologize for this delay and have kept you informed.
You did not rate the products, just the delay, what do you think of the products?
Best regards
J
Jerome D.
Rating: 3 out of 5
good
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Guillaume G.
Rating: 3 out of 5
I would be delighted with the quality of the products, services, and delivery if the consumable products delivered were not expired.
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John L.
Rating: 3 out of 5
good
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Grugeard J.
Rating: 3 out of 5
Lack of communication, the band was not available and I had to check back after 15 days to learn that he was waiting to have it before shipping everything to me. I then requested the shipment in two parts but to no avail. I had to wait a month before being delivered. Communication could be improved.
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Matt M.
Rating: 3 out of 5
Thank you, I received the machete. Looking forward to doing business with you again
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Michel F.
Rating: 3 out of 5
Hello, it's a shame to go through eBay to order products that you do not present on your site. Best regards?? see you soon
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David A.
Rating: 3 out of 5
Hello selling products that you did not have in stock is not normal all my order was changed so I could not get the desired product and on top of that the wait was long a good month and a half waiting to receive another item than the one ordered I put a +1 on NaturaBuy because until now I have never had a problem with your site regards
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Olivier C.
Rating: 3 out of 5
Incomplete order, having to justify to prove good faith when the error comes from the merchant, package very poorly sealed (just a small piece of tape, so arrived half open, impossible to contact them by phone, just email with waiting, in short, first order very disappointing
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J-Christophe P.
Rating: 3 out of 5
Delivery time too long
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Response from Hattila.com
Hello, I find it unfortunate that you only describe the delivery time, especially since when you ordered you knew there could be up to 3 weeks of delay, it was clearly stated on the site. And you completely overlook the product, are you not satisfied with it? Best regards
E
EDDY L.
Rating: 3 out of 5
We received the bow but one end with the string was sticking out of the box: poorly cared packaging that could have damaged the bow. Fortunately, the postal workers were careful!
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Laurent F.
Rating: 3 out of 5
I had trouble changing the delivery address and returns go directly to reception
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Response from Hattila.com
Hello, thank you for your review. I don't quite understand why you don't share your navigation issues with us by email. So you leave a negative review while you are very likely satisfied with the product, but you don't mention it... Best regards
M
Mike S.
Rating: 3 out of 5
hard to set up, little explanation
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Charles B.
Rating: 3 out of 5
TWO POINTS YOU NEED TO IMPROVE: I DID NOT RECEIVE A CLEAR ORDER CONFIRMATION LIKE IN MOST CASES. AND THE OTHER PROBLEM I AM PARTLY RESPONSIBLE FOR IS THAT I BOUGHT A 150 POUND PRO CROSSBOW THAT I CAN'T EVEN PLACE THE STRING ON!!!!
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Pascal C.
Rating: 3 out of 5
I didn't have to talk about it
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Cyril A.
Rating: 3 out of 5
Problem with my order... wrong product delivered so request for exchange... 10 days later I'm still waiting! Very slow customer service! Poorly packaged and repackaged by the post... so additional waiting! For those I received: conforming to the descriptions
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