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O
Rating: 1 out of 5
Customer service is deplorable!!!
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Customer reviews of Hattila.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 10 686 published reviews
Summary of reviews
Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.
Reviews 1, 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Great site. But catastrophic delivery. The relay point couldn't find the package and after 3 days, they found it in the unknown packages...
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B
Rating: 4 out of 5
Everything is compliant.
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G
Rating: 4 out of 5
Hello, I am satisfied with my purchase..... however, sending aluminum arrows with just a plastic bag around them as protection for transport rather than a box where they would be protected from bending.... I haven't had time to use them but I hope they are not bent...
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L
Rating: 4 out of 5
Very professional, quick response by email. I recommend.
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F
Rating: 1 out of 5
Too long, 4 months waiting for 2 crossbow limbs
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A
Rating: 4 out of 5
Hello, I am satisfied with the order and the products purchased. I think the tubes could be protected for transport (soft packaging?). Satisfied overall for a first order
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Y
Rating: 4 out of 5
Fast delivery, friendly team, very satisfied with my purchase
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D
Rating: 4 out of 5
Overall it's good but the fact of not having the tracking number of the package doesn't suit me too much. Indeed, there's no way to check that the package has indeed left when it's impossible to see it via the Mondial Relay site. A little too many emails as well, probably automatic but still.. 1 for the order, 1 for the payment receipt and 1 for the departure information is enough, it seems to me. Also for the rope that was not in stock, seeing it as included in the package is surprising, error or not? Anyway, still some small improvements to make.
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P
Rating: 4 out of 5
Perfect
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H
Rating: 2 out of 5
No more delivery to Martinique!
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P
Rating: 4 out of 5
missing the "bandoir" in the package of the Hattila KULYTUCTK crossbow
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P
Rating: 4 out of 5
MODEL CORRESPONDS PERFECTLY TO ITS DESCRIPTION AND PROVIDES COMPLETE SATISFACTION
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C
Rating: 4 out of 5
Well arrived but the packaging of the stabilization was damaged, as well as that of the VBar. As a result, the Allen key for adjusting the VBar was missing. Not very serious, but 1 star less for the missing key.
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T
Rating: 4 out of 5
Nothing to report
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M
Rating: 4 out of 5
The operating mode is not very clear on the assembly phase, regarding the assembly of the magazine holder. The manual specifies that the cocking stock must be pushed forward as far as possible, and at this stage, the string is engaged in the cocking mechanism. This means that to get out of it, you have to cock the crossbow, and moreover, empty...
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A
Rating: 4 out of 5
Serious company. A more detailed and daily follow-up would be appreciated on my part but that is just my opinion
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F
Rating: 4 out of 5
Great service; fast and great follow-up. I took away one star but not for the site but for customs who overcharged me (I am from Reunion)
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N
Rating: 4 out of 5
Good materials, well-priced but shipping took way, way too long.
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M
Rating: 4 out of 5
The only problem I have is that it arrived a bit scratched at the base. As if it had been dropped.
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H
Rating: 4 out of 5
fast shipping meeting my expectations
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S
Rating: 4 out of 5
Almost 5 stars. Very good relationship with the team, attentive to customers. Slight disappointment with the packaging in opaque plastic film which does not offer sufficient protection for the official product box. The latter arrived slightly dented, a shame for a product worth several hundred euros. Nothing to say about everything else, compliant, and of quality. I will order again.
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R
Rating: 4 out of 5
I would have liked to receive three more arrows
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R
Rating: 4 out of 5
Nothing to say, very professional.
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J
Rating: 4 out of 5
Very reliable buyer. Good and almost immediate attention Quality product
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F
Rating: 4 out of 5
Ok 10
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H
Rating: 4 out of 5
Firm will to send me my very appreciated order!
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S
Rating: 4 out of 5
Very good. Product perfectly matches the order.
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C
Rating: 4 out of 5
Very good site, very professional, impeccable shipping and quality item. One star less for the too many stockouts (this must mainly come from suppliers)
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A
Rating: 4 out of 5
Ok
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T
Rating: 1 out of 5
ok for this time, nothing to report
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I
Rating: 4 out of 5
Good blowguns provided only with 5 darts, one already lost at the first use. It would be nice to be able to buy additional darts separately.
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S
Rating: 1 out of 5
Crossbow arrived broken because not checked by Hattila before shipping. Refusal to refund or replace with a new one. Only repair was offered along with an "exceptional" commercial gesture of 4% which ultimately was not paid even though the repair was done after 2 weeks but without a word of explanation and no response to my follow-up. Clearly, this seller does not care about disputes even when he is at the origin of them.
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T
Rating: 4 out of 5
Very good reception of my package, everything is ok for me, just a downside (there has to be one) the arrows received with my package were a bit impacted by the journey (feather bent) but nothing very annoying, quickly put back in place
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A
Rating: 4 out of 5
Super well packaged and everything arrived safely. Thank you very much
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T
Rating: 4 out of 5
Serious business and always responds quickly to the emails we send them
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C
Rating: 1 out of 5
11 days to receive a tube of silicone and a square... I am skeptical about a new order
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S
Rating: 4 out of 5
Product received, disappointed that although sold new, the packaging had been previously opened and visibly used with signs of use on the leather. On the other hand, great palette exactly what I was looking for.
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O
Rating: 4 out of 5
Good product for the price
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F
Rating: 4 out of 5
This is the third time I order from this site. The products have always been as expected and the delivery fast. I haven't had to test another service, so no opinion on returns, refunds, warranties, etc...
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