Customer reviews of Hattila.com

Efficient service, despite the wait for stock availability

The crossbow doesn't work and I'm having trouble returning it

Although it took a while to arrive, everything is fine and the bow is just as promised, later when I want a better one, I will surely deal with them again.

Very poor quality article, I will not make any other purchases on the site

4 stars because I never give 5

I received what I ordered but an important part is missing. I cannot use it. Negative review

Detached material inside, damaged box, no instructions to assemble the product.

Ras

Completely satisfied,,,,,as always

Completely useless item. I requested a return and refund and you haven't replied. I still have the product here. If you want to pick it up and refund me, you would do me a favor. Thank you

The crossbow was not identical to the image on the order page. After complaining, an inappropriate and patronizing response ... After another email from me with evidence based on screenshots of the order page, there is simply no response anymore!!! Instead of funny emails after the order, you should rather focus on the essentials and satisfy your customers in every respect. Especially when handling complaints!!! The processing of complaints ideally takes place in a structured 4-phase process: Acceptance, Examination, Solution finding, and Follow-up: A prompt and customer-oriented handling (usually within 2-7 days) turns dissatisfied buyers into loyal customers. The 4-phase process in detail 1. Acceptance & Recording: Accept the complaint via email, phone, or portal. Thank the customer for the feedback and confirm receipt directly to give the customer a good feeling. 2. Examination & Analysis: Check the facts for validity. Clarify the desired state, request evidence (photos) if necessary, and look for the cause. 3. Solution finding (Immediate measures): Develop customer-specific solutions. This can be an exchange, a repair, a discount, or a credit. If the complaint is unjustified, this must be communicated factually and empathetically. 4. Follow-up & Evaluation: Document the case. Use customer feedback to analyze the causes and avoid future errors in production or service. My advice: Train your employees, especially Yann Luksch, who did not help me!!! See email correspondence regarding the order.

Transportation is NOT as efficient as it should be!

A first order canceled because the scale was available on the site but no longer in stock, I opted for another scale, delivery OK, the product is very well packaged.

very good purchase

The delivery was excessively delayed beyond the deadlines that the page claims...

Respect for the announced shipping times, the only downside is that the package was not well protected and the packaging suffered damage, the product itself does not seem to have suffered any damage and is functional.

Small delay .but package received

Package received well, fast delivery. The only problem is that the assembly instructions are not clear. But fortunately, Hattila made videos on the assembly.

I appreciated the speed, the follow-up, the quality of the packaging. I regret not having received the package at home.

branded items at unbeatable prices. The only downside is the stock shortage or delivery time issue, which means you have to plan well in advance and be patient before receiving your packages. It's a shame that the delivery by mondial relay is also chaotic with every order.

Good morning I have not received the goods!

Ok

Conscientious, fast and careful delivery. Lacks some explanatory details about the products.

Excellent service many thanks

I ordered and during payment I was asked for shipping fees when for the amount of my order, they were free. I wrote to indicate to make a commercial gesture to have arrows to compensate for the shipping costs paid during my order of the same amount... I received neither a response to my message nor arrows as a gift in the package.... I had also specified to send everything on the same date to limit my shipping costs, nothing was done and I am really dissatisfied!!

Correct products of good quality

The nocks of the arrows have a very short groove, and when drawing the bow, they fall off the string

I received an order that was not what was indicated in the product listing. I am still waiting for a response.

A little delay (15 days instead of the 7 to 10 days indicated) but compliant

good

Surprised by the packaging. The arrows placed in a large box and secured with filling. All good

Government, I was very happy with the use and performance of the slingshot, but I am a bit disappointed that the elastics broke after a month, while the use I gave it was correct and respected.

The rope broke after two months, without being tense, it simply broke without more. I wrote an email three weeks ago and I am waiting for a response. Very bad product, I am very dissatisfied.

Nothing special to report, professionalism, punctuality, politeness Clean and friendly, if however I would be disappointed by your services I don't think it would be the same message you would receive. For small packages it would be good to receive them directly at home, otherwise nothing to report. Kind regards. Alain.

Delivery times a bit long

Order well received and on time according to the information provided on the site

Happy with the product but I advise a bit more information when orders are delayed so as not to think they are pulling your leg.

Very good

I sent my crossbow for repair about two weeks ago and I still haven't received anything, and I have sent several emails but no response. I'm sorry because before this purchase I was satisfied.

I chose the color purple which looks very good. The bow is beautifully light. Unfortunately, the feathers on the arrows had a small bearing damage and were bent.