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K
Rating: 4 out of 5
Complete
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Customer reviews of Hattila.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 10 686 published reviews
Summary of reviews
Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.
Reviews 1, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
Fast shipping, quality products, just the crossbow dolls are sold in pairs, so no need to take 2.
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N
Rating: 4 out of 5
Meets my expectations
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E
Rating: 4 out of 5
Nothing to say. Pleasant site to browse.
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L
Rating: 3 out of 5
I had trouble changing the delivery address and returns go directly to reception
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Response from Hattila.com
Hello, thank you for your review. I don't quite understand why you don't share your navigation issues with us by email. So you leave a negative review while you are very likely satisfied with the product, but you don't mention it... Best regards
D
Rating: 4 out of 5
no problem
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C
Rating: 4 out of 5
excellent site! serious
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L
Rating: 4 out of 5
Reliable
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S
Rating: 4 out of 5
Very good service
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M
Rating: 3 out of 5
hard to set up, little explanation
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C
Rating: 3 out of 5
TWO POINTS YOU NEED TO IMPROVE: I DID NOT RECEIVE A CLEAR ORDER CONFIRMATION LIKE IN MOST CASES. AND THE OTHER PROBLEM I AM PARTLY RESPONSIBLE FOR IS THAT I BOUGHT A 150 POUND PRO CROSSBOW THAT I CAN'T EVEN PLACE THE STRING ON!!!!
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P
Rating: 3 out of 5
I didn't have to talk about it
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J
Rating: 4 out of 5
you reacted well regarding my order
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A
Rating: 4 out of 5
Very professional delivery top-notch
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D
Rating: 4 out of 5
the site is correct, the information is good, the photos are okay but if there were a few more it would be a plus.
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D
Rating: 4 out of 5
very fast delivery
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C
Rating: 3 out of 5
Problem with my order... wrong product delivered so request for exchange... 10 days later I'm still waiting! Very slow customer service! Poorly packaged and repackaged by the post... so additional waiting! For those I received: conforming to the descriptions
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G
Rating: 3 out of 5
The quality of your arrows is mediocre so I don't know if the crossbow is that precise or not, as soon as the bolt is a little damaged (slightly bent or feathers a bit damaged) it totally spirals and can shoot 40cm off center
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Response from Hattila.com
Hello, what type of target do you shoot to damage the arrows like that? Ideally, you should use a special crossbow target (in the case of a mini crossbow like this you can use an archery target), but it is strongly discouraged to shoot at hard targets like wood (otherwise you will bend the arrows), or on the contrary too soft like cardboard that the arrow will pass through (and thus damage the vanes).
P
Rating: 3 out of 5
I had a delay on my delivery.
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P
Rating: 4 out of 5
Good, no problems to report.
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G
Rating: 3 out of 5
Too many stockouts.
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J
Rating: 3 out of 5
1 month wait for a product in stock! Surely due to the holiday period!
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Response from Hattila.com
Hello, Certainly not, we ship packages every business day of the year. If you had contacted us by email during the order, I would have shown you that one of the two ordered products was not in stock, hence the waiting time. With us, it's very simple: if the product is in stock then displayed in stock and shipped within 24H, if the product is not in stock then displayed a delay of 2-3 weeks and we wait for restocking. It is absolutely impossible that you waited a month for a product in stock, either the crossbow or the arrows were being restocked but you did not see it (despite the delays indicated in the product sheet and the cart). Thank you.
G
Rating: 4 out of 5
good communication, fast shipping but sending 6 crossbow strings loose in bubble wrap is mediocre...
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Response from Hattila.com
Hello, thank you for the info. I will discuss it with the logistics department. Have a nice day.
A
Rating: 4 out of 5
Good
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D
Rating: 4 out of 5
I suppose it's a good site, there are many out of stock items, I received my package quickly, all good
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A
Rating: 3 out of 5
Good service Quite fast But the quality of the product remains to be worked on
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M
Rating: 4 out of 5
Fast delivery, everything is ok
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J
Rating: 4 out of 5
serious fast delivery
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S
Rating: 4 out of 5
Respect for delivery times.
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E
Rating: 3 out of 5
Order received very late
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Response from Hattila.com
Hello, I am a bit disappointed to see that you give us a 3/5 when I have already explained to you the reason for the delivery delay: the target and the crossbow were not in stock at the time of the order. Best regards.
D
Rating: 4 out of 5
recommended site
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H
Rating: 4 out of 5
Good
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L
Rating: 3 out of 5
good delivery, but very long waiting time for the crossbow
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Response from Hattila.com
Hello, I don't find you fair in your rating, you ordered the crossbow knowing there was a 2-3 week delay since it was out of stock and while we shipped it within 15 days you give us a 3/5 ...
C
Rating: 4 out of 5
Super !!!!
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J
Rating: 4 out of 5
no problem: good
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D
Rating: 3 out of 5
good overall.
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Response from Hattila.com
Hello, according to your review "good overall", I do not understand why you only give us a 3/5... it's quite a mediocre rating when we shipped the goods within 10 days (when you ordered you knew that one of the products was out of stock and required 2-3 weeks before being sent). Could you tell me more please?
D
Rating: 4 out of 5
Delivery times were very fast so great
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P
Rating: 4 out of 5
Serious sales site.
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M
Rating: 3 out of 5
No one to answer your questions after receiving the order!! Non-existent after-sales service
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Response from Hattila.com
Hello, are you sure you contacted us? I can't find any email from you.... Why give us a rating of 3/5? Are you not satisfied with the merchandise and shipping on the day of payment???
H
Rating: 3 out of 5
The site is good
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Response from Hattila.com
Hello, why did you give us a 3/5? It's quite a mediocre rating yet we shipped your goods within 24 working hours (Order placed on Friday at 5:20 PM and shipped on Monday at 8:30 AM...) Did something not please you???