Customer reviews of Hattila.com

good

I confirm as I had committed in my previous message

It's a shame that I wasn't informed about the delay of my order since it took longer than expected but in the end, I am not disappointed. I received it 2 months later.

I didn't know Hattila.com, and the site is well made. The selection of products seems good and varied. BUT I am quite disappointed that Hattila is not a bit demanding with its suppliers. More specifically, for my first purchase (Pack Arbalète MK-XB21), I had to notice: - an assembly manual only in English: I speak this language, I sometimes work in English (lawyer), but here, it's quite complex technical vocabulary. I understand that Hattila cannot require its suppliers to have manuals in all the languages of the European Union, but French, at least, could be provided... - a HYPER poorly done assembly manual (really)!!! Crucial steps of the assembly are ultra-summarized, accompanied by super dark photos (especially since the crossbow is black...), which are USELESS. It seems that paper costs a lot, and adding a few diagrams and steps to the assembly manual is unaffordable... - that a plastic part is missing (step 1 of the assembly, unless I'm mistaken), to be inserted into the crossbow where the bow is secured to the body of the crossbow (but again, I don't even know what this part looks like, since the manual does not represent it). I searched through the entire package, and this part was not there... I managed without it, but I hope this won't cause a stability problem with the bow when I shoot. It's difficult for Hattila to check the contents of the packages, but thank you for at least passing the information to the manufacturer. The user manual for the red dot is just as incomprehensible... Not everyone is a DIY specialist and crossbow expert! I eventually managed, but it took me hours to figure it out. I think Hattila could, for each product, test the usefulness and quality of the assembly manual (by a non-DIY person, an average consumer), and if it is mediocre and insufficient as in this case, arrange to produce one in French with or without the cooperation of the manufacturer. The crossbow is one of Hattila's specialties, and my first experience is not very pleasant, at least regarding the assembly. All the pleasure of receiving the package disappeared given the headache that the assembly was. I hope that when I shoot, everything will go well.

Good

Seller is serious, nothing to complain about. I recommend. A small discount voucher in the package. Nice. I would have given the best rating if the package had arrived in a reasonable time. The package arrived at the Dijon platform (200km from my home) on Friday morning and was delivered to the relay point on Tuesday!!! In terms of timing, it's outrageous! The carrier should at least announce its delay.

no warning

compliant

speed and efficiency

Good, for everything related to crossbow equipment. Too bad you don't have all the items available right away. The prices are interesting

I have almost nothing to complain about your products, most of them please me a lot, small downside for a machete whose blade is too flexible for my taste, otherwise the delivery time no issues just at the reception of the packages (all the packages were damaged, torn, mostly empty with the products outside the packages) otherwise everything is almost impeccable. Thank you

Good service. A bug at the order but quickly resolved.

Very good site

Fast, reliable and decent quality

In terms of knives, just basic ones suitable for a garden Variety of choices,

speed of delivery, accuracy of the order.

The site is good. Quite practical.

Clear site

Simple and clear site.

Very good for the ordered material, very good for the responsiveness of customer service, delivery time of 6 days could be a bit shortened but otherwise very good.

No issues

Impeccable shipping, too bad the shipping costs are so high

Good choice and value for money

order received quickly. the person I spoke to on the phone was very helpful and nice.

Small problem with order tracking which lengthened the shipping time.! Otherwise product great, corresponding to my expectations, well packaged.

Site corresponding to my search; well designed and without advertising that disrupts searches.

clear

Fast delivery. Average quality crossbow at a low price. For leisure, it's perfect!

fast shipping, in accordance with the announced deadline but problem with the string which is good, too fragile

The throwing knives are very small, I thought they were normal size for knives. They are more like decorations or toys than real throwing knives. Disappointed with this product. However, I am very satisfied with the survival knife.

I recommend this site

Not always very explicit about the products.

delivery a bit long, but products meet my expectations

Reactive seller and compliant product, only downside the shipping costs a bit expensive.

Good

fast shipping

small "bug" regarding the start of the order

nice presentation

Lack of communication on the progress of the delivery. The order was lost and I was left without news from the site and the seller. Had to be clever to finally get a response. Ultimately, product received different from the order (color). It was annoying, that's it.

Very interesting but not enough items