Customer reviews of Hattila.com

In every way meets my expectations

Fast once the products are received at your place because to order thank you we have already used the 2 arm protectors well

fast shipping and immediate response to any questions via email.

Impeccable packages, material confirmed in the catalog. They respond quickly to your questions by email (in my case, two messages and each time they replied within twenty minutes). Very satisfied!!

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Everything perfect

Perfect

Fast shipping and very happy with my purchase. I highly recommend hattila.

top material like everything that has been purchased from hattila

Impeccable service

Thank you

Very fast delivery.

nothing to say

Very good product

Everything is correct. Thank you.

Product delivered on time

Product meets my expectations delivery on time

Great! Like every time!

Very happy with my Jag 2 pro, easily assembled thanks to the video, took a bit of time to adjust the red dot, powerful and pleasant crossbow.

Seriousness and quality are what best summarize Hattila.

Very good adapted material.

Very good material, solid purchase, the arrows do not go through

Very well thank you.

order compliant, a bit long delays, chronopost equal to itself that is to say not very good

Good company delivery charge is high but as expected overall will definitely use again

Great

Fast delivery, no issues!

Completely useless item. I requested a return and refund and you haven't replied. I still have the product here. If you want to pick it up and refund me, you would do me a favor. Thank you

Fast and efficient

Impeccable !! Of course !!

Express delivery. Effective products.

It's a birthday gift. The only thing I can note is the fast delivery

The crossbow was not identical to the image on the order page. After complaining, an inappropriate and patronizing response ... After another email from me with evidence based on screenshots of the order page, there is simply no response anymore!!! Instead of funny emails after the order, you should rather focus on the essentials and satisfy your customers in every respect. Especially when handling complaints!!! The processing of complaints ideally takes place in a structured 4-phase process: Acceptance, Examination, Solution finding, and Follow-up: A prompt and customer-oriented handling (usually within 2-7 days) turns dissatisfied buyers into loyal customers. The 4-phase process in detail 1. Acceptance & Recording: Accept the complaint via email, phone, or portal. Thank the customer for the feedback and confirm receipt directly to give the customer a good feeling. 2. Examination & Analysis: Check the facts for validity. Clarify the desired state, request evidence (photos) if necessary, and look for the cause. 3. Solution finding (Immediate measures): Develop customer-specific solutions. This can be an exchange, a repair, a discount, or a credit. If the complaint is unjustified, this must be communicated factually and empathetically. 4. Follow-up & Evaluation: Document the case. Use customer feedback to analyze the causes and avoid future errors in production or service. My advice: Train your employees, especially Yann Luksch, who did not help me!!! See email correspondence regarding the order.

The site is very well done. It was easy to see my purchase and make the payment. Just one thing that maybe I didn't find: a video showing how to assemble the crossbow.

Always very satisfied as usual

Everything works great. Goods as described.

As a good receiver, I recommend this site to see you very soon!

everything is ok

Great!

Transportation is NOT as efficient as it should be!