Customer reviews of Hattila.com

Fast and efficient

Impeccable !! Of course !!

Express delivery. Effective products.

It's a birthday gift. The only thing I can note is the fast delivery

The crossbow was not identical to the image on the order page. After complaining, an inappropriate and patronizing response ... After another email from me with evidence based on screenshots of the order page, there is simply no response anymore!!! Instead of funny emails after the order, you should rather focus on the essentials and satisfy your customers in every respect. Especially when handling complaints!!! The processing of complaints ideally takes place in a structured 4-phase process: Acceptance, Examination, Solution finding, and Follow-up: A prompt and customer-oriented handling (usually within 2-7 days) turns dissatisfied buyers into loyal customers. The 4-phase process in detail 1. Acceptance & Recording: Accept the complaint via email, phone, or portal. Thank the customer for the feedback and confirm receipt directly to give the customer a good feeling. 2. Examination & Analysis: Check the facts for validity. Clarify the desired state, request evidence (photos) if necessary, and look for the cause. 3. Solution finding (Immediate measures): Develop customer-specific solutions. This can be an exchange, a repair, a discount, or a credit. If the complaint is unjustified, this must be communicated factually and empathetically. 4. Follow-up & Evaluation: Document the case. Use customer feedback to analyze the causes and avoid future errors in production or service. My advice: Train your employees, especially Yann Luksch, who did not help me!!! See email correspondence regarding the order.

The site is very well done. It was easy to see my purchase and make the payment. Just one thing that maybe I didn't find: a video showing how to assemble the crossbow.

Always very satisfied as usual

Everything works great. Goods as described.

As a good receiver, I recommend this site to see you very soon!

everything is ok

Great!

Thank you for this top-notch delivery! Well protected item and arrived on time! Worthy of the Huns

Everything is perfect !!!! Very good little crossbow and fast delivery. Thank you

Serious site, quality product at a very good price. Great exchanges with the seller! I recommend.

Order completed within the time frame defined by Hattila. Impeccable delivery at a relay point. I recommend

Very satisfied with my purchase and the responsiveness during our email exchanges. Serious site that I recommend.

Received products are in accordance with what I expected within the deadlines.

Good company, I recommend it!

A first order canceled because the scale was available on the site but no longer in stock, I opted for another scale, delivery OK, the product is very well packaged.

Fast delivery everything is perfect

Great purchase, I made it as a gift and it was very appreciated. Arrived in record time and the packaging was very well done. Excellent in every detail.

Very satisfied and fast delivery, thank you

No problems

very good purchase

Respect for the announced shipping times, the only downside is that the package was not well protected and the packaging suffered damage, the product itself does not seem to have suffered any damage and is functional.

No unpleasant surprise

Received on time and top product

10 out of 10

I am super happy with my purchases on the Hatila site

Hattila.com

Great tracking of orders and packages received well protected

Great!

No worries with Hattila

I am happy with my purchase and the seriousness of the company. I recommend

Good service

really good shop! :D I ordered there for the first time and I am very satisfied! More orders will certainly follow in the future!

Everything is perfect! The products, the service, the delivery. Top notch at Hattila

Perfect, nothing to complain about. Order received quickly

Compliant with my expectations! :)

The shipment was perfectly packed, not too big, yet secure, the shipping was perfectly tracked and announced. That's how it should be, thank you very much.