Customer reviews of Hattila.com

Item advertised was not what was sent out to me. It was compatible with my Crossbow Bolts but definitely not what was shown on the Hatilla Website. When I contacted Hatilla to point this out I was pretty much told ' well if they fit, then what's the problem' ? Hopefully Hatilla will change the image and description on their website to reflect the product accurately. Not the best first time experience as a customer. Still, maybe the next ordering experience will be better ?

I bought 3 pairs of flexors on the site, they inform me that there are only 2 available in stock, I promptly confirm that 2 are fine as well. Only after my reminder made a week later do they ship the goods: in the package, I find only one pair of flexors. Naturally, the extra money I paid has been refunded to me, but the impression left is one of poor organization.

The nocks for the arrow shafts were too big! And the shipping for an envelope is €18.- Too high!

The only thing I am disappointed about is the delivery time being way too long

The plastic at the end broke in one day. The shipping option seems frankly bad to me.

The product is very good, but waiting almost 4 weeks for delivery is rather unacceptable! Assembly manual somewhat unclear in detail, I am a hobby handyman, still took me 2 hours! The most important instruction was poor (set target device???) Only through "Le Chat" (EU-AI bot) was I able to set it up properly! Overall, however, good quality for this price segment!

Hattila does not respond to emails with questions that are sent through the website. The offers are not honored at the time of payment.

Missing an assembly manual

No more delivery to Martinique!

Order claimed several times by email (very long delivery time)

Too long a delay for a rope and pulley change

Arrived within the expected time, well packaged. Perfect distribution. Thank you

I am quite disappointed with the delivery of my package. I ordered a scope glass, which is a fragile item and costs a certain price... The glass was barely wrapped in a thin pouch with a bit of bubble wrap. I admit I was surprised when I received the package. By miracle, the glass is intact but I wonder how (knowing that delivery people are not always very gentle with packages).

Ordered on 12/25/2024 and still not received on 01/16/2025

The ordering system only notifies about product availability when adding to the cart. If additional products are added later to the cart, they are considered available if the initially added item was available. Hence a delay of several days in my delivery. A small bug not recognized by the supplier. Disappointed.

The crossbow is very well made, but unfortunately the main string broke on the first shot... quite disappointed, I have to reorder to use it

Order and delivery times were as announced. However, I do not wish for you to have to deal with customer service. The red dot sight is defective on the crossbow package, I suggested returning it for a simple exchange but no, there is a certain procedure to follow worse than administrative procedures with the need to provide a video to show that the sight is defective. Anyway, I preferred to buy another one to end an endless exchange with customer service. Too bad otherwise it's 5/5 for everything else and 2/5 because they at least responded. Customer service needs to be reviewed to have humans face customers and not a machine that endlessly repeats an automatic procedure.

The elastic is not as powerful as that and the location of the ball hurts the fingers. Too bad

Item disassembled, without assembly instructions and with missing parts.

The purchased product is far from my expectations.

Well received within the deadlines Very little precision on the assembly and no user manual

Products conform but delivered 7 days late

For my part, I will no longer make purchases on this site. Delay of 4 months to be delivered and no customer service. No phone line.

Nothing to say about hattila.com but the use of mondial relay for delivery is detrimental... package lost for 3 days and mondial relay unable to know where it was....

2 weeks to receive my package otherwise good site with choice

A very long delivery, package received 1 month and 1 week after ordering, very well packaged

I did not receive everything and when I claimed my due, the person doubted my word and thought I had already received everything. I had to make several follow-ups to finally receive the rest of the material a month later. You do not check your orders and when we complain you suspect fraud on my part. In short, I will not order from you again. Best regards.