Customer reviews of Hattila.com

9,7 /10

Based on 10 686 published reviews

5 9 453 88% 4 1 015 9% 3 158 1% 2 27 0% 1 33 0%

Summary of reviews

Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.

3 star reviews

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Rodrig B.

Published on 08/07/2022 à 14h06 following a purchase from 14/06/2022

Slow

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Nicolas L.

Published on 09/06/2022 à 09h43 following a purchase from 25/05/2022

The bow is of good quality for the price but the arrows are of very poor quality... out of the 6 provided, 5 broke after an afternoon of use... and the last one broke a few days later...

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Thierry R.

Published on 19/05/2022 à 10h44 following a purchase from 06/04/2022

happy with the products purchased from hattila I recommend, despite perhaps a slight lack of communication on shipments but satisfied

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Christian T.

Published on 16/05/2022 à 17h16 following a purchase from 26/04/2022

Dpd ineffective package delivered to the post office without passing by my place.. damaged package

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charles M.

Published on 29/04/2022 à 15h01 following a purchase from 23/03/2022

well packaged order

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eric F.

Published on 15/04/2022 à 15h40 following a purchase from 02/04/2022

fast delivery but not easy to understand the dimensions of the tips' diameters and to know which tubes they fit on

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Frantz P.

Published on 31/03/2022 à 11h09 following a purchase from 19/03/2022

After questioning the sellers about the contents of a pack, an incorrect answer was given to me by hattila.com who acknowledged their mistake and gave me a significant credit on the missing item from the purchased pack. They respond to emails within the day and they are merchants. I recommend this site

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Antonio P.

Published on 28/03/2022 à 16h00 following a purchase from 11/03/2022

The instructions are incomprehensible. Correct materials

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Gabriel R.

Published on 19/03/2022 à 12h32 following a purchase from 25/02/2022

I would have liked to buy a pack, but I was only informed that they had the crossbow in stock, while I would have also bought the arrows and the stock.

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Omar L.

Published on 13/03/2022 à 19h02 following a purchase from 26/02/2022

Regarding the website hattila.com, no problem with them, a bit of delay in shipping but that's normal, it was a product that was a victim of its success, I don't hold that against them, I don't give 5 stars regarding the delivery service, my package was opened by the delivery person, impossible to file a dispute either with hattila or with DPD, fortunately no item was missing. But that is becoming a bit too common.

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Robin N.

Published on 11/03/2022 à 11h21 following a purchase from 27/02/2022

I am relatively satisfied with my order, however, I am missing 2 screws to fix the string dampers.

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Yann G.

Published on 06/01/2022 à 14h21 following a purchase from 25/12/2021

I am very happy with the product I ordered, however, I had to travel more than 100 km to pick it up because the relay point was not working with DPD.

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xavier H.

Published on 30/12/2021 à 12h56 following a purchase from 17/12/2021

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Alexandre D.

Published on 02/12/2021 à 15h35 following a purchase from 21/11/2021

Beautiful slingshot, 50 shooting balls, unfortunately I have a crack on one of the eyelets. I don't know if it was at reception or otherwise, but there was no fall. Otherwise, delivery and deadlines are okay.

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Damien R.

Published on 25/10/2021 à 12h31 following a purchase from 14/10/2021

Positive: Good product, fast delivery, discount voucher for the next order. Negative: not suitable for small sizes, no guide in French for assembly.

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Oli W.

Published on 19/10/2021 à 17h42 following a purchase from 07/10/2021

In accordance with the order. Delivery time longer than announced.

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gilbert S.

Published on 18/10/2021 à 17h09 following a purchase from 03/10/2021

I ordered a target for a powerful crossbow. Made in the USA, I waited several months for the merchant, Hattila, to be restocked. I am disappointed because the characteristics of this target are exaggerated. False advertising??? This target was supposed to stop arrows flying at 490 km/h. My crossbow propels arrows at 460 km/h. If the impact occurs at the center, the arrow sinks to the feathers (shooting distance 80 m) so it's compliant; but if the arrow deviates from the center by about fifteen centimeters, it penetrates completely including the feathers. Consequence: the feathers are torn off. The arrow is well stopped but becomes immediately unusable. I think Hattila is not to blame, but the American manufacturer should review its manufacturing and communication.

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Guillaume P.

Published on 12/09/2021 à 21h02 following a purchase from 16/08/2021

Hatila sells reliable and solid products in accordance with the site. I have made numerous orders and am always satisfied. One thing to note so far, after a large order, there was a discount voucher for the next purchase, but not anymore, too bad...

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Manuel C.

Published on 14/08/2021 à 17h51 following a purchase from 01/07/2021

Very long delivery time...

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Sophie B.

Published on 13/08/2021 à 15h21 following a purchase from 02/07/2021

Delivery very delayed without any info, too bad... The ordered product being a chosen gift, I waited patiently but I am a bit disappointed by the lack of communication.

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Bernard L.

Published on 24/07/2021 à 06h36 following a purchase from 08/07/2021

The order was delivered quickly, well packaged and allowed me to revive a Barnett crossbow over 35 years old. Hasta la vista!!

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Marc B.

Published on 02/06/2021 à 10h41 following a purchase from 30/04/2021

I am satisfied with the quality of the ordered products. However, when confirming the order, I specified a delivery address different from the billing address, but I received it at my home. Finally, I appreciated the various explanatory videos on the use of the material which are clear and concise, making it pleasant. Good continuation.

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Jerome C.

Published on 28/05/2021 à 16h44 following a purchase from 29/03/2021

Not tried yet, but packaging not in excellent condition.

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Arnaud A.

Published on 28/12/2020 à 12h07 following a purchase from 18/12/2020

Package arrived VERY damaged. Impossible to give it as a gift as planned due to its condition. Hoping that Hattila chooses/manages its carriers better in the future.

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Leybros Y.

Published on 15/11/2020 à 18h32 following a purchase from 05/11/2020

Good. But a lot of "out of stock".

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eric C.

Published on 16/10/2020 à 09h36

The material is compliant with the order, shipping ok there is just a communication problem regarding the orders because I did not receive an order confirmation notice nor a shipping notice for my package and even less tracking which is done in many stores.

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Response from Hattila.com Published on 28/10/2020

No problem on our side, all emails have been sent, please check your spam.

diego M.

Published on 18/09/2020 à 14h50 following a purchase from 05/09/2020

very good

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Frédéric B.

Published on 18/09/2020 à 13h21 following a purchase from 05/09/2020

The product is very good, of good quality, fast delivery. The problem is that there are no assembly instructions, no instructions at all. That's the only problem.

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Christophe M.

Published on 26/08/2020 à 13h26 following a purchase from 03/08/2020

Material conforms to expectations, delivery okay... However, the site did not offer me payment by credit card, which caused several days of email exchanges with customer service... Problem eventually resolved, but difficult to be understood...

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Jean-Damien J.

Published on 13/06/2020 à 05h45 following a purchase from 05/05/2020

Well packaged Happy with the purchase, and delivery with a phone call, which delivered to my workplace

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Fabien V.

Published on 11/06/2020 à 10h02 following a purchase from 02/04/2020

Top product, staff available for any questions

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Cyril T.

Published on 04/06/2020 à 22h36 following a purchase from 02/04/2020

My order was complicated due to the lockdown, a small lack of information on the order tracking at the beginning and finally a nice gesture from hattila to correct this delay allowed me to receive better than what I expected, so everything ended very well

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Laurent G.

Published on 31/05/2020 à 19h38 following a purchase from 17/04/2020

very good customer relationship. lack of information for the purchase of consumables.

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Choblet B.

Published on 16/03/2020 à 09h07 following a purchase from 05/03/2020

Good

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Jordan H.

Published on 09/02/2020 à 14h46 following a purchase from 29/01/2020

Very good

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Benjamin L.

Published on 30/01/2020 à 21h10 following a purchase from 09/01/2020

Simple to use site and richly illustrated (demonstration videos).

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Nicolas W.

Published on 08/12/2019 à 16h49 following a purchase from 24/11/2019

Correct prices and fast delivery. Unfortunately, poor description of some items: red dot ek archery normally delivered with included flat battery, which is not the case in reality. Customer service was notified but no response to this issue 10 days later and the ad description still not modified.

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Patrick Q.

Published on 15/09/2019 à 05h49 following a purchase from 26/08/2019

The site is not very precise about what is available or not.

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Response from Hattila.com Published on 15/09/2019

Hello,
I believe you are not talking about Hattila.com... we have implemented an indication of stock in the product list, on the product sheet and in the cart... which indicates in real time whether the product is in stock, awaiting restocking (delay) or if we have an arrival date. I don't see how you can find that we are not precise about what is in stock or not... Otherwise, how can we be clearer? I am at your disposal.
Best regards.

Jean Noel O.

Published on 06/09/2019 à 19h16 following a purchase from 23/08/2019

The Cobra crossbow is really great, it's a magnificent tool, however the crossbow bolts are of poor quality. Half of the screw tips receiving the bolt have come off the shaft. I find that disappointing for equipment at that price.

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Olivier B.

Published on 19/08/2019 à 11h29 following a purchase from 07/08/2019

No manual in French despite the regulations. Damaged packaging.

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Response from Hattila.com Published on 19/08/2019

Hello,

I do not understand the review you left us...
We put a paper in the package to tell you that on this page:
https://www.hattila.com/fr/content/26-notices

There is a manual for your crossbow: https://www.youtube.com/watch?v=rfREHDeki2Q
isn't a video better than a paper manual? plus it's eco-friendly
Not to mention that the video is directly displayed on the crossbow's page: https://www.hattila.com/fr/arbaletes-150-livres/64-arbalete-150-livres-en-metal.html

Is that why you rated us 3/5?
You do not rate the crossbow? The speed of shipment of the package (ordered on the 7th at 18:19 and shipped on the 8th at 09:00)?
Sorry but we are a small company and we make immense efforts to make your life easier and to be clear before, during, and after your order so I would like to understand the rating you leave us, 3/5 is not trivial.

For the packaging I am sincerely sorry if it was damaged, do you think it comes from Mondial Relay or was the box of the crossbow itself damaged?
If possible, please send us a photo by email so we can resolve this with the concerned service.
Thank you.