Customer reviews of Hattila.com

very good

fast shipping, nice material, but no service or preparation, not possible to call them, too bad

Nothing special

Four stars except that the manual is in English (too bad)

Received late and upon receipt my red dot has a dust inside I sent an email no response

The notches are poorly mounted, not taking into account the direction of the rooster feather and some are glued, too bad because the product is good.

Very good items. Delivery not fast

good

I would be delighted with the quality of the products, services, and delivery if the consumable products delivered were not expired.

good

Lack of communication, the band was not available and I had to check back after 15 days to learn that he was waiting to have it before shipping everything to me. I then requested the shipment in two parts but to no avail. I had to wait a month before being delivered. Communication could be improved.

Thank you, I received the machete. Looking forward to doing business with you again

Hello, it's a shame to go through eBay to order products that you do not present on your site. Best regards?? see you soon

Hello selling products that you did not have in stock is not normal all my order was changed so I could not get the desired product and on top of that the wait was long a good month and a half waiting to receive another item than the one ordered I put a +1 on NaturaBuy because until now I have never had a problem with your site regards

Incomplete order, having to justify to prove good faith when the error comes from the merchant, package very poorly sealed (just a small piece of tape, so arrived half open, impossible to contact them by phone, just email with waiting, in short, first order very disappointing

Delivery time too long

We received the bow but one end with the string was sticking out of the box: poorly cared packaging that could have damaged the bow. Fortunately, the postal workers were careful!

I had trouble changing the delivery address and returns go directly to reception

hard to set up, little explanation

TWO POINTS YOU NEED TO IMPROVE: I DID NOT RECEIVE A CLEAR ORDER CONFIRMATION LIKE IN MOST CASES. AND THE OTHER PROBLEM I AM PARTLY RESPONSIBLE FOR IS THAT I BOUGHT A 150 POUND PRO CROSSBOW THAT I CAN'T EVEN PLACE THE STRING ON!!!!

I didn't have to talk about it

Problem with my order... wrong product delivered so request for exchange... 10 days later I'm still waiting! Very slow customer service! Poorly packaged and repackaged by the post... so additional waiting! For those I received: conforming to the descriptions

The quality of your arrows is mediocre so I don't know if the crossbow is that precise or not, as soon as the bolt is a little damaged (slightly bent or feathers a bit damaged) it totally spirals and can shoot 40cm off center

I had a delay on my delivery.

Too many stockouts.

1 month wait for a product in stock! Surely due to the holiday period!

Good service Quite fast But the quality of the product remains to be worked on

Order received very late

good delivery, but very long waiting time for the crossbow

good overall.

No one to answer your questions after receiving the order!! Non-existent after-sales service

The site is good

I confirm as I had committed in my previous message

It's a shame that I wasn't informed about the delay of my order since it took longer than expected but in the end, I am not disappointed. I received it 2 months later.

I didn't know Hattila.com, and the site is well made. The selection of products seems good and varied. BUT I am quite disappointed that Hattila is not a bit demanding with its suppliers. More specifically, for my first purchase (Pack Arbalète MK-XB21), I had to notice: - an assembly manual only in English: I speak this language, I sometimes work in English (lawyer), but here, it's quite complex technical vocabulary. I understand that Hattila cannot require its suppliers to have manuals in all the languages of the European Union, but French, at least, could be provided... - a HYPER poorly done assembly manual (really)!!! Crucial steps of the assembly are ultra-summarized, accompanied by super dark photos (especially since the crossbow is black...), which are USELESS. It seems that paper costs a lot, and adding a few diagrams and steps to the assembly manual is unaffordable... - that a plastic part is missing (step 1 of the assembly, unless I'm mistaken), to be inserted into the crossbow where the bow is secured to the body of the crossbow (but again, I don't even know what this part looks like, since the manual does not represent it). I searched through the entire package, and this part was not there... I managed without it, but I hope this won't cause a stability problem with the bow when I shoot. It's difficult for Hattila to check the contents of the packages, but thank you for at least passing the information to the manufacturer. The user manual for the red dot is just as incomprehensible... Not everyone is a DIY specialist and crossbow expert! I eventually managed, but it took me hours to figure it out. I think Hattila could, for each product, test the usefulness and quality of the assembly manual (by a non-DIY person, an average consumer), and if it is mediocre and insufficient as in this case, arrange to produce one in French with or without the cooperation of the manufacturer. The crossbow is one of Hattila's specialties, and my first experience is not very pleasant, at least regarding the assembly. All the pleasure of receiving the package disappeared given the headache that the assembly was. I hope that when I shoot, everything will go well.

no warning

In terms of knives, just basic ones suitable for a garden Variety of choices,

small "bug" regarding the start of the order