Reviews HawaiiSurf

Package received in very bad condition, the box completely crushed and not the right color of the mask in the box

The grip of the skateboard was poorly glued.... Several bubbles, had to crush them and fold the grip.... really a shame and disappointing.

The product did not match my request and the person on the phone did not know the product

I still haven't received my order and the tracking number I was given doesn't work. I have contacted customer support about it and not received an answer.

Unacceptable delivery times

Order not received while the carrier indicated delivered initiation of my signature for a first experience this is really limited, to date paid 180 euros for nothing and we are approaching the end of July

I couldn't receive my order because there was no stock and on the ad I could order.. not very professional.

Terrible. Size guide wrong, support belt missing and return costs at my expense.

I never received the item. Hawaisurf blames its carrier who in turn blames its provider, three weeks of waiting for a board already...

Order of two items, one product never delivered but paid for... ticket opened with support but no response (a classic) so good luck to future buyers on the site you know what to expect 🙂 For me it's the last time! Others do much better in the French market

Product in very poor condition, board yellowed as if it had been stored for 20 years... Does not correspond at all to the packshot photo of the product sheet. I will request a refund.

Order placed on 12/08 for delivery scheduled on 14 for a birthday on the 17. Ultimately the stocks are not good so order modification on the 14 and receipt of the product on 23/08 in an old recovery box all rotten half open and the t-shirt inside not even wrapped and wrinkled like in a basket of dirty laundry... top! First and last order at Hawaiisurf. Thank you

Order not verified before sending. 3 cuts on the back of the wetsuit. Too bad because of the speed of shipping Good after-sales service.

Very bad box content very damaged it was for a gift

I did not receive the right product, and I am not receiving any response for a possible return from you. Very disappointing.

Package still not shipped after almost 1 month. The terrible customer service is unable to provide the carrier's tracking number.

I paid almost 1/3 of the price of the t-shirt for a 48-hour delivery. It arrived more than a week later.

Wrong item received.

Package not received

Really very disappointed with this order from Hawaiisurf. I wanted to take advantage of Black Friday to do my Christmas shopping. Always a nice selection of products with competitive prices but upon receiving my package I was really disillusioned. An enormous box, items without any packaging, crumpled and full of cardboard fluff stuck to them... If there hadn't been a label on it, I would have thought these were second-hand items. First time this has happened to me, it's a shame I hope it's a preparation error because I really like this site, but this was the worst online shopping experience I've had.

Site not up to date. Poor communication to inform me that my product was not available, cancellation and long refund delay, in short, to use my nephew's expression, 'nothing is going well!'

The board arrived with many defects on the 2 rails and the nose. These defects did not come from the shipment or the package which was rather well done, the board was clearly broken before being packaged and shipped. Only it was sold as 'new'. After receiving it, I contacted customer service, no response. Disgraceful service. I do not recommend.

I didn't order anything

I receive reviews to give on items I haven't purchased...

I have not received any order. When I try to log into my account, it gives me an error message.

Stop spamming me, thank you

Recurring rust problem when storing skis

Very disappointed with the service provided. I ordered a fragile item, and it was delivered to the customer by tossing it over a two-meter gate. I hope the item is not damaged, given the price and fragility of the product. Very disappointed, if the item is not functional, I expect a commercial gesture.

The customer service refused to send me a prepaid label to return the rollers that were too small for my son, while they could not offer me a larger size. I had to pay 21.30 euros to return them. I am very disappointed and will not recommend on this site. I have no money to lose like this. Best regards.

I feel like I was robbed. I thought I was buying a 4/3 and I received a 3/2. They lure you with an interesting price on the product you are looking for and when you get to the reservation moment, they change it for another one. I wasn't vigilant enough and ended up getting caught. Once, not twice!

Bad experience

We ordered via click and collect at a Hawaiisurf store in Saint Jean de Luz. The post office informs us that the package could not be delivered because they could not find the address, whereas we never requested a Colissimo. We had to request to be delivered again but we did not know the postal code... A nightmare without a name after managing to call the post office after 35 minutes to finally be delivered to a relay point 20m from the shop in click and collect.

I have not received my order

I am not at all satisfied. When I opened the package, I realized that you had made a mistake with the items I ordered. I therefore returned the item to recover the one I ordered. To date, still no news after 15 days, and moreover I had ordered for a birthday that has already well passed. I find this not very serious

I am satisfied with the received material, with the welcome in the store. However, I am not at all satisfied with the service provided by the site. The delivery was more than poor, lost packages. I requested compensation in return but never received a response!

Very bad experience

I ordered a Billabong wetsuit on this site, bad experience. Already the carrier is GLS which is not very reliable (the delivery person just left the package in front of my door without ringing). For the wetsuit, I was sent a wetsuit that did not have the same color as on the website and belongs to the lower range than the one I ordered. I therefore contacted customer service, not available for a seminar (I had to wait until the day after delivery to manage to reach them via social media). They no longer had the wetsuit I wanted. I was offered to return it or a discount of only 10% on the wetsuit even though I received the lower range (I didn't have time to return it because of the holidays). I therefore kept the wetsuit asking for a commercial gesture (like a discount voucher or something) but unfortunately nothing was done. The wetsuit remains even with these 10% still more expensive than on the brand's website or in surf shops. I do not recommend this site, prefer a surf shop or another brand instead.

Did not receive the package. The delivery person left me a message outside of their delivery hours. "Apparently rang on the 14th and 16th while I haven't left my house and my building's doorbell is on my landline" This is not normal.

I have already explained, it's a shame that's all.

My order has been canceled. The payment was made by bank transfer since October 4, 2021. I am trying to contact Hawaiisurf in vain to obtain a refund or a credit. No response by email via their website.