Reviews HawaiiSurf

The sweatshirt is very nice. However, the size of the package is a bit excessive, the box didn't even fit in the mailbox, I could have put a dwarf inside.

The minimum when doing online sales is to keep your stock up to date, to avoid telling customers, several days after the order, 'sorry this product is no longer available'

Order delivered by carrier in the rain, and box properly cut to see what was inside. Fortunately, this did not interest the carrier. Product delivered as described but poorly packaged, thus slightly damaged. Correct deadlines

Fast delivery, good size and good pair of rollers, however impossible to remove the wheels, loctite on all screws, 3 broken tools and 2 screws jumped before the loctite, I had to go to the workshop to drill the wheel screws

A product is missing from the delivery of the product. "Trail 53Mm Skate Wheels × 1"

Skate grip very poorly glued. creases everywhere

I received the order quickly but it was not the right product. With the end of year holidays, there must have been a mix-up in the orders. I had to return the product but the one I wanted was no longer in stock. They will refund me.

I am very satisfied with my skateboard order, but I am very angry about the delivery. I found the box behind the gate of my house, on the ground and under a downpour without even being warned. The box and the board were wet. This is really not normal.

2 packages for 4 items. The second took time to arrive. One item does not match the order.

Delivery in 48 hours absolutely not respected, but well valued on the site. I had bought for this speed of delivery but it turned out to be much longer than what is generally done. However, material in good condition, products conform. I would not recommend this site, the announcement of a delivery in 48 hours (working days) being a false promise (package dropped off at the carrier on Tuesday while ordered on Sunday plus delay from the carrier).

Order okay, but information requested by email as there was no response by phone, and no return...

Bad customer service experience at Hawaii Surf My board arrived defective, 7 days to finally have it picked up and the sending of another received 7 days later It took 14 days to finally get the board No commercial gesture was made despite the delays. I do not recommend

The photo of the item matched the model of this year, but the item received is the model from 2 years ago. So indeed if we check the item code present in the description, it is the old model. But well, non-contractual photos are quite tricky. Average experience as a result.

Overall good, good price, good customer service, but it's a shame that return shipping costs are at our expense when the size is not right...

Can still improve

I received my order but I find the shipping costs a bit too high. A very light swimsuit can fit in an envelope, right?

No more

The online image of the product does not match the received item.

The nitro socks in the photo do not match the photo

Very good responsiveness from the sales service who quickly found the product I was looking for. The only problem was that it was slightly damaged upon arrival...

I managed to order. 2 weeks later I received an email saying that the model was no longer available in stock. Moreover, the choice of the carrier GLS is not relevant. We don't know when they come.

Some items are defective and the photos do not match the color of the product.

The trucks should be sold in pairs by default.

My order went well, however my son's order was much less so: a board broke after 2 outings in small waves and the customer service is non-existent, no warranty I would not have ordered from Hawaii surf knowing this

The wheels of my rollers are damaged when they should be new, I contacted customer service and received no response.

I have ordered several times on the site, usually it's clean but this time I am very disappointed with the quality of the packaging. The box was just made for the size of a board (and it contained a board + a grip + 2 independent hollow trucks) so the grip was severely bent on the edges under the board, so once out of the box it is unusable, straight to the trash, the trucks pressed against the board left nice marks on the front of the board, very disappointed this time, not sure to order from you again.

1 item was missing from my order and the packaging was already half open upon arrival.

Fast deliveries but the item was damaged in two places...

Hello I ordered a skateboard from you, it arrived slightly marked on the tail due to poor packaging, otherwise the deadline was respected...

Pickup at the Paris store Delivery times not respected Package opened Sticker absent from the package Too bad it wasn't checked at the time of pickup ...

Information problem. During the purchase, 5 sites are offered for click & collect. In the confirmation email of availability, ZERO reminder of the address or order number. On the site, there are only 4 listed addresses (mine was the 5th obviously, untraceable!) And when I finally found my package, the friendliness of the sellers, managing dozens of pickup sites, was terrible… The products themselves are okay, but the customer experience was awful.

I had requested to pay in installments and it didn't really happen, I was disappointed because it left me overdrawn on my bank account and I had to pay fees.

I succeeded but the site was a bit buggy and each page took several minutes to display.

I ordered a bare board, very good delivery but lacking protection inside the package.

Not very good, obviously because the return is not free.

Nothing went well but knowing the brand since I was a child and given that I got nice stickers I remain kind... but nothing went well, due to a stock error I spent 3 weeks resolving the issue with them before receiving everything I ordered... but the customer service, although very slow and not reactive (weak), accompanied me without causing me harm. I would have liked a more involved customer service nonetheless especially for a large order like mine.

Very disappointed with the carrier! I had to check with several neighbors to find my package which arrived opened and tested!

Package poorly wrapped, the grip rubbed against the board, I am disappointed by the lack of professionalism of your company.

Some navigation bugs like errors after using the back arrow. Little information on products in stock in physical stores The site indicated a size 44.5 on the ordered product (only size available) and finally the product received is a size 44

I had to go to the shop twice; the first time it was closed Thursday morning during opening hours...