9.4/10
★★★★★
based on 10034 reviews published

Latest customer reviews

2 /5
★★☆☆☆

The online image of the product does not match the received item.

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Acheteur Vérifié
purchased on 22/12/2022
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Answer from HawaiiSurf
Hello, Indeed after checking, the sweater that appears on the site is darker and I am sorry for that. Following your message, I see that my colleague Tom has sent you a prepaid return label for you to return it to us. Upon receipt, we will proceed with a full refund of your order. I hope this will not tarnish the trust you have placed in us. I wish you a nice day. Cécilia from Hawaiisurf
5 /5
★★★★★

Perfect!

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Acheteur Vérifié
purchased on 25/12/2022
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Answer from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to order your Carhartt jacket. The entire Hawaiisurf team hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf
5 /5
★★★★★

-

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Acheteur Vérifié
purchased on 21/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
4 /5
★★★★☆

Navigation is very simple. The site is easy to access and understand, and the items are appealing.

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Acheteur Vérifié
purchased on 21/12/2022
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Answer from HawaiiSurf
Hello, Thank you for your order. We are delighted that the ordered Protest fleece pleases you. Have a great day and see you very soon! Cécilia from Hawaiisurf
5 /5
★★★★★

Impeccable

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Acheteur Vérifié
purchased on 20/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Very fast delivery and article as described. Very good service.

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Acheteur Vérifié
purchased on 14/12/2022
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Answer from HawaiiSurf
Hello, We are very happy to hear that you are satisfied with your new sweater. Have a beautiful day 🙂 See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Very fast shipping!

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Acheteur Vérifié
purchased on 20/12/2022
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Answer from HawaiiSurf
Hello, Thank you for taking the time to share your experience. The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Great site, very well done! Delivery faster than expected

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Acheteur Vérifié
purchased on 22/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that the ordered skate pack pleases you. You just have to ride! See you soon, Cécilia from Hawaiisurf
3 /5
★★★☆☆

The nitro socks in the photo do not match the photo

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Acheteur Vérifié
purchased on 18/12/2022
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Answer from HawaiiSurf
Hello, I apologize for this anomaly. In order to offer you an appropriate solution, I have contacted you directly via email on your Hawaiisurf account. I look forward to your response. See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Pleasant site, quick order processing. Conforming shipment. Good quality/price ratio products.

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Acheteur Vérifié
purchased on 17/12/2022
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Answer from HawaiiSurf
Hello, We are delighted that your hood fits you well. Have a great day. See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Perfect, fast delivery and top tracking. Small downside regarding the package which did not seem very sturdy, but nothing serious!!

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Acheteur Vérifié
purchased on 22/12/2022
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Answer from HawaiiSurf
Hello, Thank you for taking the time to share your experience. I take note of your comment and will ensure it is passed on to the relevant department. The entire Hawaiisurf team wishes you a pleasant day. Cécilia from Hawaiisurf.
5 /5
★★★★★

Excellent. Order placed Sunday evening and received early Tuesday afternoon. I had requested home delivery because it was free, but it was delivered to a pickup point. That worked out for me in the end. I had already ordered items and as always, I am never disappointed.

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Acheteur Vérifié
purchased on 18/12/2022
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Answer from HawaiiSurf
Hello, First of all, we would like to thank you for your order and your loyalty. Hoping to see you again soon. Have a great day. See you soon! Cécilia from Hawaiisurf
3 /5
★★★☆☆

Very good responsiveness from the sales service who quickly found the product I was looking for. The only problem was that it was slightly damaged upon arrival...

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Acheteur Vérifié
purchased on 24/10/2022
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Answer from HawaiiSurf
Hello, I am sorry for this anomaly. We sent you a message on 04/11 asking for photos of the packaging in order to handle your complaint and offer you a solution. Unless I am mistaken, our message remains unanswered to this day. Awaiting your response. Good afternoon. Cecilia from Hawaiisurf
5 /5
★★★★★

Fast delivery. Product conforms. Perfect.

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Acheteur Vérifié
purchased on 06/11/2022
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Answer from HawaiiSurf
Hello, We are delighted to learn that you like your order. Our logistics team strives every day to ship your orders as quickly as possible. Have a great day. Cecilia from Hawaiisurf
5 /5
★★★★★

Completely satisfied. Fast order and delivery.

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Acheteur Vérifié
purchased on 13/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order. Have a great day. See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Satisfied with my order. Quality product

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Acheteur Vérifié
purchased on 15/12/2022
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Answer from HawaiiSurf
Hello, Thank you for choosing Hawaiisurf to place your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Order, delivery, and product perfect

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Acheteur Vérifié
purchased on 13/12/2022
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Answer from HawaiiSurf
Hello, We are delighted that you like your Patagonia fleece. Have an excellent day. See you soon, Cécilia from Hawaiisurf
4 /5
★★★★☆

Efficient and pleasant service, I just advise not to get the size wrong, which remains difficult without being able to try. The return service is good, but the return is not covered, which is a shame. So I am quite satisfied.

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Acheteur Vérifié
purchased on 16/12/2022
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Answer from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to place your order. Being a small family business, we unfortunately cannot cover return shipping costs. However, if an exchange is possible, we cover the shipping costs of the new order. To guide you to the right size, we strive to present size guides to help you find the right fit. If any information is missing, we are available at 05 33 78 06 00 to provide you with answers. I hope the ordered size suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
5 /5
★★★★★

Super effective site. Fast delivery. Nothing to complain about

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Acheteur Vérifié
purchased on 27/07/2022
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Answer from HawaiiSurf
Hello, First of all, I want to thank you for your order. The entire Hawaiisurf team is delighted that you like your surfskate. Have a nice day. See you soon Cécilia from Hawaiisurf
5 /5
★★★★★

Fast, efficient, attractive prices, and a commercial offer in return I recommend

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Acheteur Vérifié
purchased on 18/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great afternoon and see you soon 🙂 Cécilia from Hawaiisurf
5 /5
★★★★★

Very good packaging and fast shipping. No issues.

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Acheteur Vérifié
purchased on 10/12/2022
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Answer from HawaiiSurf
Hello, We are delighted that your order suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
4 /5
★★★★☆

Order in click and collect, no information on order tracking

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Acheteur Vérifié
purchased on 12/12/2022
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Answer from HawaiiSurf
Hello Madam, Thank you for taking the time to give your feedback. We are always eager to know our areas for improvement. I will make sure to pass your comment to the relevant department so that it can be implemented as soon as possible. The entire Hawaiisurf team hopes that you like your Patagonia cap. Have a great day. Cécilia from Hawaiisurf
2 /5
★★☆☆☆

I managed to order. 2 weeks later I received an email saying that the model was no longer available in stock. Moreover, the choice of the carrier GLS is not relevant. We don't know when they come.

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Acheteur Vérifié
purchased on 11/12/2022
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Answer from HawaiiSurf
Hello Sir, First of all, I would like to apologize for this anomaly. We had a computer problem that meant we were not aware of this stock error earlier, I am truly sorry. This anomaly has been reported to the relevant department so that it does not happen again. We processed the refund of your order as soon as we received your return and I see that you were able to reorder a new equivalent item. I sincerely apologize again for this anomaly and remain available for any further requests. Hoping to see you again soon. Cécilia from Hawaiisurf
5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 15/09/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
5 /5
★★★★★

Serious store with good advice. Very helpful and friendly sellers.

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Acheteur Vérifié
purchased on 26/07/2022
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Answer from HawaiiSurf
Hello, We are glad that your Rhythm swimsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 17/07/2022
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Answer from HawaiiSurf
Hello, We are pleased that your Vissla wetsuit suits you. Have a great day. See you soon, Tom from Hawaiisurf
1 /5
★☆☆☆☆

I feel like I was robbed. I thought I was buying a 4/3 and I received a 3/2. They lure you with an interesting price on the product you are looking for and when you get to the reservation moment, they change it for another one. I wasn't vigilant enough and ended up getting caught. Once, not twice!

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Acheteur Vérifié
purchased on 07/11/2022
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Answer from HawaiiSurf
Hello, We are sorry that your experience on our site was not good. Unfortunately, the products in your cart can only be selected by you. However, our customer service remains at your disposal for any request for exchange or product return. The whole Hawaiisurf team wishes you a good day Tom from Hawaiisurf
5 /5
★★★★★

Fast and professional

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Acheteur Vérifié
purchased on 22/11/2022
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Answer from HawaiiSurf
Hello, The whole Hawaiisurf team is delighted that you like your order. Have a great day. See you soon Tom from Hawaiisurf
5 /5
★★★★★

Great price and very good site with people to talk to in case of problems. Hyper responsive and professional. All good. Thank you, very happy to have known your site.

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Acheteur Vérifié
purchased on 28/11/2022
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Answer from HawaiiSurf
Hello, The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a great day. Tom from Hawaiisurf
5 /5
★★★★★

Everything went perfectly for my first order on your site

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Acheteur Vérifié
purchased on 15/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
5 /5
★★★★★

They are trustworthy and super quick with their shipments. They sent me the wrong item first, but they immediately solved it!

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Acheteur Vérifié
purchased on 01/12/2022
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Answer from HawaiiSurf
Hi, We are very happy that your Primitive t-shirt suits you. The whole Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
5 /5
★★★★★

Perfect

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Acheteur Vérifié
purchased on 17/07/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
5 /5
★★★★★

Perfectly smooth purchase on this site and the item met my expectations. I recommend this seller!

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Acheteur Vérifié
purchased on 16/12/2022
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Answer from HawaiiSurf
Hello, We are delighted that your Vissla jacket fits you well. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
5 /5
★★★★★

Very well and arrive very quickly.

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Acheteur Vérifié
purchased on 15/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. See you soon, Tom from Hawaiisurf
3 /5
★★★☆☆

Some items are defective and the photos do not match the color of the product.

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Acheteur Vérifié
purchased on 16/07/2022
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Answer from HawaiiSurf
Hello, We are sorry that you are not satisfied with the products you ordered. Our customer service is at your disposal for any inquiries related to your order. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you soon. Tom from Hawaiisurf
5 /5
★★★★★

Thank you

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Acheteur Vérifié
purchased on 18/07/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf
3 /5
★★★☆☆

The trucks should be sold in pairs by default.

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Acheteur Vérifié
purchased on 15/12/2022
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Answer from HawaiiSurf
Hello Nicolas, We are sorry that offering trucks individually does not suit you. We chose to operate this way to give some customers who only want to change one truck the opportunity to buy just one. The entire Hawaiisurf team wishes you a good day.
5 /5
★★★★★

Perfect!

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Acheteur Vérifié
purchased on 18/07/2022
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Answer from HawaiiSurf
Hello, We are delighted that your O'neill wetsuit suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Tom from Hawaiisurf
5 /5
★★★★★

Very good site

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Acheteur Vérifié
purchased on 12/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
5 /5
★★★★★

Order preparation and delivery were quick during this holiday season. Very good experience. Thank you!

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Acheteur Vérifié
purchased on 15/12/2022
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Answer from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Tom from Hawaiisurf


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