Reviews HawaiiSurf

Order delivered on time. Great. I unpack to try the size and there.... Bad surprise. The quick tightening cord of the shoe is detached from the handle. I ask customer service to contact me to know the procedure please. You have my contact details. Best regards. LG Jérôme.

Hello, Pay attention to the expected delivery date... Indicate a range instead of an exact date, as it is not respected!

For the busenitz model I ordered size 43.5 and received size 42 .....

Lack of information about the products

Very disappointed upon receiving my wheels which are beige instead of purple. As explained to me by the person I spoke to on the phone, it doesn't change the properties of the wheel but clearly I wouldn't have chosen them because I wanted colored wheels.

The site is very good, but unfortunately I am disappointed with my order: a neoprene wetsuit that arrived without packaging or original label and which, folded in 6, was not packaged well for the protection of the latter... otherwise site and delivery very fast. I still recommend based on my previous purchases. Unfortunately, I will have to return the product because the size does not fit.

Order delayed!!!!

Fast shipping..serious. The only downside is that my order did not resemble the photos presented..

Problem with order tracking and no information for delivery. No tracking number and delivery was unexpected! Otherwise, product well packaged and received in perfect condition.

Promises ultra-fast delivery. But actually no.

Very fast shipping, but the board was shipped with glue residues, it doesn't look very professional for equipment like that. Very unfortunate!

Delivery on Tuesday, after many searches for the package in different relays, package finally recovered on Saturday! Daloz relay in Drancy: not very friendly and uncooperative if there is a problem

Product compliant with my expectations. However, there was a delivery issue (duration), independent of the site. Problem resolved with Hawaiisurf but it took a bit of time (phone line down, during the holidays!).

One of the worst ordering experiences in a long time on the net. I was supposed to receive my order on December 8 or 9 and on the 10th it still hadn't been posted and was still awaiting processing. I sent an email, no response, then a second. No response, then a third... still no response! I tried to call 10, 15, 20 times at least but the 'press 4 for your orders' never answered. Then the phone line was completely cut off. After insane persistence and finally asking for another service, I managed to get someone who took my request into account. My order was apparently blocked, my emails never received ...!!? That's a lot after all. I finally received my items quite quickly but one t-shirt is too big and I don't even dare to return it for fear of never seeing it again. Bad bad experience.

For the second order, I am very disappointed. I ordered the same day as the first one, and I have to manage to receive it. Because if I don't call, I still wouldn't have received anything, as one product was missing. This is not very professional. It is not complicated to call or send an email to inform that there is a problem and thus find a solution quickly.

Slow delivery

This site is quite good. However, it should be noted that the sizes run a bit large. Moreover, I was supposed to receive my package between the 11th and 12th. Not having received anything by the 15th, I decided to write an email, then a Facebook message (faster response) and I was told that my package had been returned due to a barcode reading error with the carrier. I understand that there can be such issues. But I would have found it more appropriate to be informed. Especially since it took me a while to get my response as I tried to contact the delivery service for 2 days in a row without ever having anyone on the line (I always ended up being redirected to the voicemail). Nevertheless, I still recommend this site, at least for the quality of their products.

The delivery was not made to my home, I paid nearly 8 euros for home delivery, I was at home when I received the email from TNT saying that I was not present at my home, I had to go to the indicated relay point.... not cool to deliver to a relay point for 8€...

Nothing against you but paying for nothing for it to be delivered at home and the delivery person didn't even bother to ring the doorbell is really frustrating to pay for nothing, especially since someone was waiting for the receipt of the package...

For the order on the Hawai surf site, everything was good and perfect as usual But it's a shame that the relay point I chose next to my home was not the one where I picked up my package. I had to go pick up my package 1/2 hour by car from my home and this without any coherent explanation other than 'for a technical problem!!!!' Moreover, I sent a message on the Hawai surf site to ask where my order had gone and I still have no response.

I ordered a surfboard, I did not receive the correct size and I received it damaged. Customer service talked to me about a voucher... I'm still waiting for it

Fast shipping but the package was very damaged. Insufficient packaging

Delivery times and shipping were impeccable. However, I expected a grip of better quality and not installed.

All products were present, except that the protections for the products were nonexistent, resulting in my new skateboard deck taking full impacts, scratches due to the trucks I had also ordered which were in the same large box but without anything to prevent the trucks from hitting and sinking into my new deck (not really new anymore), seriously some foam, or even just a cardboard to pack the trucks is too expensive... So complete shipment but not careful, and the thing that is also a bit disappointing is the absence of stickers except for two poor little Hawaiian surf things, let's say that for the amount I spent I hoped for a bit of care and an effort to make me loyal.. So really disappointed...

Very good site the delivery arrived on the scheduled day I recommend Hawaii surf However I had a refund directly at the store you have to wait 10 days I find that very long while recrediting a card does not take 10 days

Shipment on time and perfectly packaged order, however, Megacruiser 3X125 new plates and wheel screws already deteriorated.

No delivery tracking up to date.

I don't know if vacuuming, tidying up clothes or even chatting with colleagues is more important than advising a customer who is ready to buy a coat. Your website is more pleasant than your store.

The site is very good, but super disappointed that the jacket ordered does not quite match the photo on the site.

I asked to address the order to Mrs. Warin in Bergerac; and it is addressed to Pugnet Eliane, will this order be given to my daughter?

The order arrived on time but its return and customer service leaves much to be desired. No news for over a week while the package has arrived at its destination, follow-up by email and no news. Also difficult to reach someone by phone. Too bad, I was very satisfied with my previous orders.

Excellent in every respect. Clear site, promo code (nice surprise). You can buy with complete confidence.

Low stock (colored mouthguards, brakes) and the -15% on wheels disappeared at the time of ordering...

One product is missing from the delivery and delivery time is long, not enough details on the products.

Fast but damaged package

Despite the presence on the delivery site, the package was dropped off at a relay point. Thank you TNT! I will not order through TNT again.

Delivery scheduled for Monday and arrived on Wednesday, otherwise it's cool.

Too bad, product not available but still referenced, billing error so a bit better to do

The boxes of my products arrived with several dents, fortunately the products were intact.

The packaging is getting worse and worse