The problem is that delivery times are not met. You announce on the site "product available", within 48 hours. Then, when you place your order on the site (March 4), they announce 10 days which turn into 2 weeks (parcel available on March 19). On the other hand, if you deliver in 15 days, say so clearly! Otherwise, you'll lose customer confidence.
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Geverifieerde koper
Rating: 4 out of 5
The route of the product was quite difficult to follow.It all worked out in the end. So I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
It's always a pleasure to receive your items, which are just great. Delivery takes a bit long, but patience isn't my strong suit.
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I'm not one to complain, but being a cap fan, I'd like to tell you that the one I ordered was poorly designed (embroidery poorly done). Personally, I'd have preferred a little more depth...
I hope my comment will help. All the best
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Acheteur Vérifié
Rating: 4 out of 5
Hello , the cap arrived well , but I'm disappointed because the elastic is loose behind and around the cap , this is the 2 nd cap I've ordered from you , the first was good but the second not so good . Sincerely, I do not know if I will recommend your site. Sincerely
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G
Geverifieerde koper
Rating: 4 out of 5
Could not see where the cap was. no track and tracé. took a long time, in itself not a big deal we are spoiled with too much fast service. but because you did not know where the package was I found it a little tense. contacting you guys was not quick to find.
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Response from HEADICT
Hello and thank you for the order. You can contact the customer service from the basket or the footer of the website. Best regards, The Headict team
V
Verifizierter Käufer
Rating: 4 out of 5
I haven't needed customer service yet.
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G
Geverifieerde koper
Rating: 2 out of 5
free return please and state more clearly that it has to come from so far
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Response from HEADICT
Dear, Thank you for your comment. All the details about refund and exchanges are available on the footer and your account. We remain at your disposal. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Fast
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Acheteur Vérifié
Rating: 4 out of 5
A little disappointed because I did not receive a protective pouch for the cap.
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Geverifieerde koper
Rating: 1 out of 5
HEAD341331 was shipped on March 5 last. Now, on March 16, the package has still not been delivered. According to IMX, the status of this is unknown.I hope this message can help ensure that the package is still delivered or the purchase price will be returned.Frank van Mosseveld
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Response from HEADICT
Dear, Thank you for the order. The parcel is at your disposal on a post office. Please check the Post NL tracking link. We wish you a nice day. The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Bad. To date nothing has been delivered. Two or three weeks back a message saying it would be on its way.
Your survey is faster than the service and delivery.
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Response from HEADICT
Hello, Thank you for the message. As mentioned on the website, we need 7 to 10 days to customized products. Best regards, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Delivery took forever (>14 days) and your company is unreachable - the color of the cap did not match the specification. You have lost us as a customer.
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Response from HEADICT
Dear, Thank you for your order. Do not hesitate to contact our customer service at [email protected]. However, we need extra time to customized items. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Haven't received an order after 10 days so can't give a review yet. Only that it has been a long time now.
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Response from HEADICT
Dear, Thank you for your attention. We confirm the delivery of your parcel. We wish you a pleasant day. The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery estimated on the site between 24 and 48 hours and I was delivered 13 days later.
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A
Acheteur Vérifié
Rating: 1 out of 5
I got nothing
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Response from HEADICT
Hello and thank you for your order. Your parcel is being cleared through customs. A delay is necessary for the administrative formalities between France and Canada. Your parcel will be delivered shortly. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery time in Switzerland for 2 items.
Too long (more than 10 days).
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Response from HEADICT
Hello, Thank you for your comment. As we are outside the EU, the parcel must systematically go through customs, which imposes this delay. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
ordered 2021-03-02 ref ste1811102-71-m ref OAKO1005-SM still not received after mail of 9March WISSE van der Graaf mvg Milpas A
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Response from HEADICT
Dear, The house number was missing and you didn't receive the parcel. Following your instructions we proceeded to a full refund of your order. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very good responsiveness despite the ups and downs
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A
Acheteur Vérifié
Rating: 4 out of 5
Very good quality product at a very attractive price, to be recommended.
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A
Acheteur Vérifié
Rating: 4 out of 5
2nd order, Very good products except that the cap ordered was to be adjusted with a ruler and we received it with a scratch, which is not what is shown on the photo ... too bad.
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Response from HEADICT
Hello and thank you for your comment. The closures are indeed intended for larger children's sizes. The "TODDLER" (baby) size caps always have a metal-free fastening tab. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, with excellent order tracking. On the other hand, the cap I received was dirty (black trace on beige fabric).
Lots of threads and stitching to recut.
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A
Acheteur Vérifié
Rating: 2 out of 5
I did not receive the colors I requested
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] in order to proceed with the exchange. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
I took delivery at the relay point because it was quicker. In the end, no news from the relay point after eight days. I went there and the parcel was waiting for me. No notification but it's probably from La Poste. As for the personalized hat, very good quality and good product. Nothing negative to say.
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Response from HEADICT
Hello, the parcel was not flashed when it arrived at the post office. We apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very good quality, delivery on the day indicated.
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Acheteur Vérifié
Rating: 4 out of 5
Great product but no delivery tracking information and customer service was not involved so no special opinion.
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Response from HEADICT
Hello, We can confirm that the tracking link was sent to you by the Post Office on the day of shipment. It was most likely sent in your SPAMS. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Miss the logo with name on the side
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Response from HEADICT
Dear, Thank you for your order. As mentioned on the webiste, you have to click on "TOE TE VOEGEN HANDTEKENING" before put items in your cart. Best regards, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
The product was fine, but the delivery was rather delayed
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A
Acheteur Vérifié
Rating: 4 out of 5
Articles well received, for my part one of the two caps does not have the color I had chosen but I adopt it anyway
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Response from HEADICT
Hello, Thank you for your comment. Please do not hesitate to contact our customer service department via [email protected] to correct the error if necessary. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the products, great quality!
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A
Acheteur Vérifié
Rating: 4 out of 5
Late delivery but great customer service. And the product is very good value for money.
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A
Acheteur Vérifié
Rating: 4 out of 5
Article as expected. Very good!
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Acheteur Vérifié
Rating: 2 out of 5
I haven't received the right order and I haven't heard anything about what's going to happen next. I'm still waiting, but I'll try again.
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Response from HEADICT
Hello, We confirm that we have immediately taken into account your request to resolve the problem within 24 hours. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Excellent service. The quality of the caps is pretty cheap! But the embroidery is beautiful.
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Geverifieerde koper
Rating: 3 out of 5
Product unfortunately too small. Return procedure not clear and expensive (product must be sent back to France). On the website it says that you have to send an email and in response to the email after a few days I am referred to the same section on the website where it says that you have to send an email. Returns are still being processed so I cannot say anything about that.
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Geverifieerde koper
Rating: 4 out of 5
I have already sent 2 times a request for a new invoice, still not received
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G
Geverifieerde koper
Rating: 4 out of 5
Just right
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Acheteur Vérifié
Rating: 3 out of 5
The perceived quality of the product is disappointing. It's not the cap but the felt badge. Indeed, the crest was the main interest of this cap. It's extremely thin without relief, in a word more than disappointing for a product priced at 25. I'm extremely disappointed! I will not return the product as it was a gift from my children ...but I will not buy from your site again I
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Response from HEADICT
Hello, We do our utmost to provide as many descriptions as possible on our product sheets and it is clearly stated that the cap ordered has a printed felt patch. https://www.headict.com/fr/24016-trucker-don-t-feed-the-bear.html Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Very disappointed. This is the 1st and last time I order from this site. The amount of the articles has been cashed but I still haven't received them ... Despite several reminders! Site to be avoided, I advise you against it !!!
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Response from HEADICT
Thank you for your comment. It is true that you were the victim of a lost package and we are very sorry. However, we have taken your request into account and will send you a new parcel by express delivery within 24 hours so that you can receive your hats. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Dissatisfied with the delivery but thanks to the site's customer service for doing what was necessary.
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Response from HEADICT
Thank you for your comment. We apologize for the delay. Kind regards, The Headict team
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