It would be nice to have a service for returns or exchanges: phone number or email response within 48 72 hours because I sent a return a week ago for an exchange and I have no news of. It's important to inform the customer of the tracking. I don't know if you received the Colissimo if I could have the size I requested and when the parcel will arrive. It's a shame.
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Geverifieerde koper
Rating: 4 out of 5
I find the material of the cap very floppy and thus the quality very poor. I had hoped that it was a form-fitting model. Also, the photo did not show that the flap is slightly rounded. I find 80,= enormously expensive for such mediocre quality.Unfortunately a mis-buy. I hope customer service will respond.
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Acheteur Vérifié
Rating: 4 out of 5
Very happy with the product
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Acheteur Vérifié
Rating: 1 out of 5
Hello not received delivery on 14/02/21
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Response from HEADICT
Hello, We apologize for the delay and we have done everything necessary to ensure that your parcel is delivered as quickly as possible. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The cap was beautiful, but too big. I returned it to exchange for a size smaller. I am still waiting for that, will hopefully be fine. The return address appears to be in France. While ordering from Headict.co.uk.
Soon I will have lost a total of 23 shipping costs. They can't expect another order from me.
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Acheteur Vérifié
Rating: 4 out of 5
A satisfying choice, interesting prices on some products on sale. Efficient logistics - just what you'd expect from a sales site.
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Acheteur Vérifié
Rating: 4 out of 5
Serious seller, nice product, fast delivery...the right combination!
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Acheteur Vérifié
Rating: 4 out of 5
I ordered 2 caps and only received one. I notified them by e-mail and they were very reactive, less than 48 hours later I had the second one in my mailbox.
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Acheteur Vérifié
Rating: 4 out of 5
Good quality personalized cap! A little pricey ... but I recommend it!
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Acheteur Vérifié
Rating: 1 out of 5
I bought a personalized cap, 82$ ( conversion 50 in Canadian $) no tracking and this despite 13 MORE! 3 weeks of waiting (after shipping) and still nothing! Really disappointed - customer from Canada
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Response from HEADICT
Hello, A tracking link was sent to you when your order was dispatched and, as indicated during our various email exchanges, your package was in customs clearance (status indicated on the link). We have of course considered this to be long despite the busy period and have proceeded to reimburse the shipping costs for your order. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery slower than promised, but still ok.
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Acheteur Vérifié
Rating: 4 out of 5
Didn't receive a return slip or because it's too small or too big
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Geverifieerde koper
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Excellent product, delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
I am super happy with my order superb quality I am delighted I really recommend the site in addition it is not more expensive than on stores really top!
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Verifizierter Käufer
Rating: 4 out of 5
- Delivery time longer than stated - communication with the customer could be better + Goods are absolutely satisfactory + Super large selection + Embroidery quality in the individual area is very good
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Acheteur Vérifié
Rating: 4 out of 5
Fast and efficient customer service!!! Several orders already made on the site at the top !!!!
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Acheteur Vérifié
Rating: 4 out of 5
the embroidery is very expensive and the result could have been of better quality... endless and removable.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, Very good goods delivered on time.
Just a pity that we can't select the exact size but just a "range". 1 cm of head circumference can be important.
Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery 12 days late (Christmas period) only downside
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Acheteur Vérifié
Rating: 4 out of 5
Avoid using the post office for delivery, there are always problems. It was a gift for Christmas that I received a week after the expected date and therefore after Christmas.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
I paid for a 48h delivery to finally receive my product in 1 week ... Otherwise nickel!
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Verifizierter Käufer
Rating: 4 out of 5
Great and very nice product, including the packaging. The contact was also very friendly and fast. All in all, highly recommended!
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Acheteur Vérifié
Rating: 4 out of 5
Very good, more order tracking would be even better.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order
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Response from HEADICT
Hello, Thank you for your order. The delivery address was incomplete and your package was returned to us. Our customer service has contacted you by email in order to schedule a new shipment. Kind regards, The Headict team
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Geverifieerde koper
Rating: 3 out of 5
Have been waiting a day for nothing for delivery, had received an email saying my order would be delivered that day (Friday),, was only after the weekend, put in the bin, not even rang the bell. Very satisfied with the quick handling of my order though, and late delivery perhaps understandable due to Christmas rush.
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Acheteur Vérifié
Rating: 3 out of 5
I received the wrong helmet and the wrong size. I am very disappointed.
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I received an e-mail asking me to evaluate the product, but I still haven't received it...
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Response from HEADICT
Hello, Thank you for your order. As your package is outside the EU, it was held in customs for verification by the relevant authorities. It has now cleared customs and will be delivered as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Livreson left with an unknown person in the building. We had to go round the building to find her. So strange situation.
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Response from HEADICT
Hello, Thank you for your comment. We will pass on the information to the relevant departments. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Product impeccable good service see you soon and happy holidays
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Acheteur Vérifié
Rating: 4 out of 5
Very good products. The only drawback was that the delivery date was not really respected, but that's not Headict.com's fault.
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Acheteur Vérifié
Rating: 4 out of 5
Lots of possibilities for a unique cap. Good quality product
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Acheteur Vérifié
Rating: 4 out of 5
Very good site - shame about the late delivery
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Acheteur Vérifié
Rating: 4 out of 5
Clear on the non-customized caps. However, on the personalized cap, even if the embroidery is of high quality, there's a problem with the alignment of the front embroidery. Too bad, it could have been perfect.
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Acheteur Vérifié
Rating: 4 out of 5
Really pleased with the product. I'll just have to see how it goes on my husband.
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Acheteur Vérifié
Rating: 2 out of 5
I have not yet received the goods ordered. I received an email saying that the delivery address is not correct... I've lived here for 12 years... sorry for this bad note but I'm very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product. Package damaged but product does not break...
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Acheteur Vérifié
Rating: 4 out of 5
Top hat
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Acheteur Vérifié
Rating: 4 out of 5
The cap is really nice but I find your video misleading. It describes a great packaging with a small fabric bag and a pretty box that looks premium especially when you offer... to end up with a cap surrounded by a piece of paper in a crude cardboard box... I was excited by your video that highlighted the premium craftsmanship... I feel a little cheated...
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