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G
Rating: 3 out of 5
Article fine. Organization poor.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
8-day delivery Bravo considering the situation
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A
Rating: 2 out of 5
For the moment I still haven't received anything, so I can't assess the quality of the merchandise, but customer service-wise, it's not great because there's no order tracking and no confirmation of payment.
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Response from HEADICT
Thank you for your comment. We confirm that an order confirmation and your tracking link have been sent to you by email. Please check your SPAMS. Kind regards, The Headict team
A
Rating: 4 out of 5
Nickel as usual
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A
Rating: 1 out of 5
I haven't received my order and I've written to customer service twice, but they haven't replied.
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Response from HEADICT
Hello, Thank you for your comment. We would like to confirm that we have not been contacted and invite you to do so by sending an email to the following address: [email protected] Yours sincerely, The Headict team
A
Rating: 2 out of 5
Damaged caps Late delivery
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Response from HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Kind regards, The Headict team
A
Rating: 4 out of 5
Fairly fast service. Good quality product, as advertised on the site.
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A
Rating: 4 out of 5
Nothing to say about the delivery, just a little late but with the conditions, I think it's normal. On the product, I hoped it would be more flexible But I'm counting on it.
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A
Rating: 4 out of 5
I haven't had any contact with customer service, but the packaging is fine. I'm happy.
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A
Rating: 1 out of 5
Just a comment: I was unable to pick up my parcel at the post office indicated no one at reception or closed .... Coronavirus
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Response from HEADICT
Thank you for your comment. As indicated on your tracking link, your parcel has been transferred to a post office open during this period of confinement. Kind regards, The Headict team
A
Rating: 4 out of 5
Compliant.
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A
Rating: 1 out of 5
Hello, I think it's an automatic e-mail following my order. Due to the circumstances (coronavirus), the post office informed me that my colissimo had been returned directly to you. I have already written to you to find out if I can be reimbursed.... I hope to receive a non-automatic reply from you. Thank you in advance Cdt
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Response from HEADICT
Hello, We did indeed reply to your email of 18/03 within 2 hours of receiving it and have proposed several solutions. Kind regards, The Headict team
A
Rating: 4 out of 5
Top
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A
Rating: 4 out of 5
Beautiful cap with superb brim
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A
Rating: 4 out of 5
Finally, delivered on time
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A
Rating: 4 out of 5
Good quality, but a stitch skipped at the back fastener.
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A
Rating: 4 out of 5
It was a first, but it won't be the last
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V
Rating: 4 out of 5
Contrary to the announcement, the goods did not arrive after 5-7 days but only after 14 days. The cap fits well. However, I have to make the adjustment at the back larger than with other caps (other brands). That would then be a criterion for me not to buy another cap here.
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A
Rating: 4 out of 5
To this day, I've never been disappointed, except for a slight problem on my last order where a child's cap was to be embroidered with a first name and upon receipt, no embroidery, awaiting a reply from customer service.
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A
Rating: 2 out of 5
No communication on delivery dates and tracking. The product purchased was a replacement for an existing product ordered on your site 2 years ago. The product delivered was not the same as the one ordered two years ago. Customer service was rated at 3 stars pending action.
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Response from HEADICT
Thank you for your order. The tracking link sent by the post office was not delivered due to a malfunction. We apologize for the inconvenience. We would like to confirm that the hat you have just ordered does not correspond to the one you previously purchased, as they are two different models: one is a docker (as indicated in its title) and the other is a classic lapel hat. Kind regards, Headict
G
Rating: 2 out of 5
The website didn't allow adding custom text to a cap. For me it was really frustrating because we planned to add custom text. Why provide the option if the system doesn't allow it?
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A
Rating: 4 out of 5
Super hat and very good material of superior quality. Very satisfied with my order. Would recommend.
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A
Rating: 4 out of 5
Very nice cap, but the size doesn't fit very well.
Cap for 6-12 months, my son is 9 and it is much too big.
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Cap for 6-12 months, my son is 9 and it is much too big.
A
Rating: 4 out of 5
Fast delivery
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G
Rating: 3 out of 5
I don't find the failure to return free of charge to be customer-oriented. The fact that you cannot then return discounted items at all is really a bad thing.
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A
Rating: 4 out of 5
slight sewing fault customization
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A
Rating: 4 out of 5
The only downside is the time it took to process my order (purchase made on a Wednesday, dispatched the following Monday...) The quality is very good and Customer Service responded quickly.
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A
Rating: 4 out of 5
Short delivery times and great products
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A
Rating: 4 out of 5
Apart from a small delivery problem, nothing to complain about, perfect customer service. I highly recommend it.
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A
Rating: 4 out of 5
The cap is great'.
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A
Rating: 4 out of 5
A little disappointed by the quality of the hat...
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A
Rating: 4 out of 5
Very nice embroidery and color
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A
Rating: 4 out of 5
Disappointed with the quality of my last order
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A
Rating: 4 out of 5
Delay a little long but otherwise very satisfied overall. I will definitely recommend your company.
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G
Rating: 4 out of 5
Right product perfectly on time
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A
Rating: 4 out of 5
Product description is not clear
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A
Rating: 4 out of 5
Great value for money and wide choice. At the top
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G
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Hello, After a parcel lost at Colissimo without any information from them, then a return of the parcel followed by a TNT passage with absence and an erroneous SMS from them, I got my parcel back. Throughout these 2 months, the Headict service has been top notch: understanding, competent, responsive. It's a shame that the delivery service providers aren't up to scratch...
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A
Rating: 4 out of 5
Hello, I'm delighted with your products (I recommended some in the process), and I like your site, what I propose to you I put a downer on the delivery because I'm 65km from you (in Switzerland), and my package left for Roissy, then plane to Zurich before returning ... I know there's not much you can do about it, but I think we can/should all look for solutions...
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Response from HEADICT
Hello, thank you for your confidence. However, shipments to Switzerland necessarily transit through Roissy, which is the reference customs point. Kind regards, The Headict team
Account suspended
Cette attestation de confiance n'est plus disponible.