Customer reviews of HEADICT

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Acheteur Vérifié

Rating: 3 out of 5

Published on 25/12/2018 à 19h24

I didn't receive a notice from the post office in my letterbox, only a notice with all the ads on my PC.

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Response from HEADICT Published on 31/12/2018

Thank you for your order. As this is a "Colissimo" shipment, the parcel is deposited in the mailbox by your letter carrier like your usual mail, so there is no need for any additional information about delivery. Sincerely, The Headict team

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Acheteur Vérifié

Rating: 2 out of 5

Published on 25/12/2018 à 09h25

Bonsoir un bonnet très bien par contre le deuxième déjà décousu au bout de 2 jours

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Response from HEADICT Published on 31/12/2018

Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] Kind regards, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/12/2018 à 09h09

I ordered the same item 2 years ago, the thickness of the felt is less on the one I received ... which gives less hold to the product. I'm a bit disappointed.... nothing to say about the shipping, the package arrived in good condition.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 23/12/2018 à 13h39

My email with questions about the first cap was not answered satisfactorily. Unfortunately, the first hat did not fit and I had to pay approx. 7.00 for the return of this hat by registered mail. I would have liked a prepaid return label. Fortunately, the hat I ordered later fits. Therefore only a satisfactory rating.

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Response from HEADICT Published on 26/12/2018

Hello, thank you for your comment. Headict ships free of charge for orders over 75. However, the customer is responsible for the return shipping costs. All information on returns and exchanges can be found at https://www.headict.de/content/7-ruckgabe-und-umtausch. Best regards from the Headict team.

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Verifizierter Käufer

Rating: 2 out of 5

Published on 22/12/2018 à 16h22

Please do not draw any conclusions from these few points for Headict, goods were sent quickly, but with the supplier DPD, although the correct address was given (according to DPD) the supplier did not find it, and I live on a country thoroughfare. Unfortunately, no one has contacted me about the return shipment yet

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Response from HEADICT Published on 23/12/2018

Hello, we are sorry that DPD could not find your address. If you have any questions about the delivery, you can contact customer service at [email protected] at any time. Your parcel is on its way back to us. We will contact you as soon as the parcel arrives. Best regards from the Headict team.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/12/2018 à 09h41

Nice hat. Nice and fast delivery.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 21/12/2018 à 17h41

A shame for a site that "specializes" in headwear. I'm a size 58, so I ordered my 3 products in "medium" size 58-59. The 3 arrived in size 59, whereas these brands offer size 58. The site's visuals are insufficient to properly estimate the volume and material.... Anyway... in the future, I'll buy in store.

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Response from HEADICT Published on 31/12/2018

Thank you for your comment. As indicated on the site, the products are mostly in double size: M = 56/57, L = 58/59, ... And the larger size always appears on the label. Sincerely, The Headict team

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/12/2018 à 12h50

This isn't my 1st cap bought on the site. The first ones were delivered with a little bag which was a nice touch. All my other orders have been without...why..it's a shame. My last order, 4 caps, 2 adults and 2 children, yes I equip the whole family. For over 75 euros worth of merchandise, still no little canvas bag, just a simple little piece of paper.

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Response from HEADICT Published on 31/12/2018

Thank you for your loyalty Victim of our success, we are out of stock of canvas bags, these are planned for the fall ; -)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/12/2018 à 14h47

Lack of information by email or sms to tell me that the order had been placed in the recipient's mailbox.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/12/2018 à 00h28

Very fast delivery top product

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Acheteur Vérifié

Rating: 2 out of 5

Published on 18/12/2018 à 18h38

Chinese manufacture not good

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Response from HEADICT Published on 19/12/2018

Hello, Thank you for your comment. If the product does not meet your expectations, you can of course return it for a refund. You'll find the procedure in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/12/2018 à 09h03

Fast delivery and compliant product.

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Geverifieerde koper

Rating: 4 out of 5

Published on 16/12/2018 à 15h42

Ordered product meets expectations.
Delivery clear to track and delivered on time.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/12/2018 à 15h03

I'm disappointed by the item's value for money.

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Response from HEADICT Published on 17/12/2018

Thank you for your comment. If you are not satisfied with the product you have received, you can return it. Please see the link below for details. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/12/2018 à 13h08

Delivery a little long due to the personalization of the product (embroidery on the side). Nothing to say about the product itself.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/12/2018 à 09h49

All went well thank you

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/12/2018 à 09h07

Delay in delivery but satisfied with the product.

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Geverifieerde koper

Rating: 3 out of 5

Published on 14/12/2018 à 21h09

It is unfortunate that the exact size cannot be chosen; size 60 fits better than 61, but both are as 1 option, XL

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/12/2018 à 19h28

Good order tracking speed of delivery product conforms to image very satisfied

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/12/2018 à 06h42

I haven't received my article, even though I paid for fast delivery to my home. I'm still waiting.

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Response from HEADICT Published on 17/12/2018

Thank you for your order. Your parcel was dropped off at a parcel relay. We apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/12/2018 à 05h46

The delivery time is a little long.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/12/2018 à 09h57

All went well

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/12/2018 à 09h33

I ordered a size 58/59, I received a size 59 a size 58 would have been better

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/12/2018 à 09h19

I've been a Headict customer for a while now. This time I wanted to test the personalized model of the caps.
I'm as satisfied as ever, and I've written an article about it on my blog if you're interested.
https://onatestepourtoi.com/web-geek/internet-mobile/avis-headict-chapeaux-casquettes-styles

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/12/2018 à 14h26

Package all dented, torn, despite the large number of links (fortunately) The hat has more but it is a gift To follow the use

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Acheteur Vérifié

Rating: 1 out of 5

Published on 10/12/2018 à 20h46

Customized product impossible exchange. First shipment perfect but as a response to an exchange request I received my cap without its beautiful headict.com protection and in a smaller box all crushed. After a few emails that sounded like talking to a computer, no commercial gesture will be granted to me, so I don't feel very serene for my next order.

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Response from HEADICT Published on 11/12/2018

As exchanged by email, we remind you that you have returned a personalized product. However, as indicated in our terms and conditions of sale and exchange, personalized products cannot be returned or exchanged.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 13h49

Good quality hat, delivery could be a little quicker but it's still OK.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 10h33

Apart from the delay linked to the fact that it's made-to-measure, everything's fine.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/12/2018 à 09h07

I bought a new era cap holder, and I thought that the structure was rigid, and finally not at all so a little disappointed.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/12/2018 à 08h24

Time between order and delivery a little long. A little disappointed by the quality of the personalization.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/12/2018 à 20h56

Ras

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Geverifieerde koper

Rating: 2 out of 5

Published on 09/12/2018 à 11h33

Never had such misery with a mail order. Delayed delivery due to french strike is understandable but not getting an answer to many mails is just nauseating.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 09/12/2018 à 11h11

The product received is not the product ordered. To return the latter, you must pay the colisimo fees, already paid once for delivery.

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Response from HEADICT Published on 10/12/2018

Thank you for your order. We apologize for any inconvenience this may have caused. Please contact our customer service department at [email protected] to resolve this issue. Sincerely, The Headict team

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Geverifieerde koper

Rating: 4 out of 5

Published on 08/12/2018 à 12h15

Price is high, but delivery fine.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/12/2018 à 14h55

I had a very good experience on headict

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Geverifieerde koper

Rating: 4 out of 5

Published on 07/12/2018 à 13h36

Not required

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Geverifieerde koper

Rating: 4 out of 5

Published on 07/12/2018 à 11h16

nice product and fast delivery

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Acheteur Vérifié

Rating: 3 out of 5

Published on 06/12/2018 à 13h20

free delivery is missing to take the site to the next level

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Response from HEADICT Published on 07/12/2018

Hello, Thank you for your comment. We systematically offer free shipping on orders of 75 or more. Best regards. The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/12/2018 à 19h17

Quality product. Impeccable packaging. Delivery on time. Very satisfied with my order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/12/2018 à 16h18

Fast delivery, product as expected

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