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A
Rating: 4 out of 5
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
Ho ordinato due articoli e me ne avete consegnato altri. Ho scritto al servizio clienti e nessuno mi ha risposto. Servizio pessimo
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Response from HEADICT
Dear, The item you ordered has been dispatched and delivered on time. You contacted us regarding this order and we provided all the necessary details you needed. Maybe the mail is in your spam folder. We have also attached your invoice. If you need any further information we remain available at the following address: [email protected]. We wish you a pleasant day. Best Regards Headict Team
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Slightly long delivery time
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A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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A
Rating: 3 out of 5
Filter options are not good for me. Return shipping at own expense and with 10 working days processing time. 1 hat arrived without a label. Plus point Large selection on the site.
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Everything is fine.
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A
Rating: 4 out of 5
Messages where package is
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A
Rating: 4 out of 5
Compliant rain hat
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
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Rating: 3 out of 5
The hat I received complies with my request, but the cap, of the same brand and size as the hat, is much too large, which is probably not the fault of headict. Two stars less because I initiated a return of the cap via your website, which remained silent to my request.
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Response from HEADICT
Hello, Thank you for your feedback. We have taken into consideration the exchange request you initiated on 21/01 at 16:25 and replied on 23/01 in the morning. Perhaps you'll find our reply in your spam or junk mail folder. We remain at your disposal on [email protected] and wish you a pleasant end of day. Sincerely The Headict team
A
Rating: 4 out of 5
One improvement to make, the telephone contact is absent .
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Response from HEADICT
Hello, Thank you for your interest. You can reach us from 8.30am to 12pm and from 2pm to 5pm from Monday to Thursday and from 8.30am to 12pm and from 2pm to 4.30pm on Fridays, via the email address [email protected] and the telephone number 0450458002. We remain at your disposal for any further information and wish you an excellent day. Sincerely, The Headict team
A
Rating: 1 out of 5
Delivery times too late still not there
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Response from HEADICT
Hello, your order was dispatched immediately after receipt of payment on 11.01.24 and was delivered to the parcel store you selected on 13.01.24. DPD has already informed you. Please check your spam and collect your parcel. Best regards from the Headict team
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
Very wide choice and good quality. Too bad delivery is a bit long.
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Response from HEADICT
Hello, Thank you for your order. We apologize for the delay in the delivery of your order. Upon checking with the shipping company, I learned that the delivery had been postponed due to unfavorable weather conditions. Please do not hesitate to contact us directly at [email protected] for further information. We remain available and wish you a pleasant day. The Headict team.
A
Rating: 3 out of 5
No return label, costs must be borne by the customer.
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Response from HEADICT
Hello, thank you for your message. We ship free of charge to a DPD Pick up Shop from 49. However, unfortunately we cannot bear the return costs. This information can be found on our website (https://www.headict.de/content/7-ruckgabe-und-umtausch). According to our return conditions, the customer bears the return costs. Best regards from the Headict team
A
Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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V
Rating: 1 out of 5
I have still not received my package after 1 month. When I contact them, I am only put off by a computer, but nothing happens.
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G
Rating: 4 out of 5
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Rating: 4 out of 5
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V
Rating: 1 out of 5
Very long delivery time.
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V
Rating: 3 out of 5
04083130718165R I ordered this ore from DPD Express and it has been many days and it is still on its way.
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G
Rating: 2 out of 5
Order was promised within 48h, unfortunately nothing received to date
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V
Rating: 1 out of 5
I paid for fast shipping. Hat still arrived a week later. I couldn't use it anymore because I bought the hat for a specific event. So 60 for nothing. Thank you
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Response from HEADICT
Hello, thank you for your comment. We sent your order with DPD Express as soon as we received it. Unfortunately, DPD did not fulfill the promised service. We will of course refund the express costs. You can return the hat for a refund. If you have any questions, please contact our customer service at [email protected]. Best regards from the Headict team
G
Rating: 4 out of 5
Delivered within agreed time fine product .
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V
Rating: 4 out of 5
Fast delivery, good quality
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V
Rating: 4 out of 5
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A
Rating: 4 out of 5
Fast delivery Well-priced
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A
Rating: 4 out of 5
Very fast shipping and delivery, item conforms to specifications. The only drawback was that the item was placed directly in a chronopost bag, with no packaging to protect it. Apart from that, very good site with a choice that we don't have elsewhere.
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Response from HEADICT
Hello, This never normally happens. We are very careful about the quality of our products and the packaging used to send them to you. Chronopost must have repackaged the product because they must have damaged our parcel. We apologize for the inconvenience. Have a nice day. The Headict team.
A
Rating: 4 out of 5
Fast, compliant shipping
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Rating: 4 out of 5
Nothing to say, a good selection of good brands. The only drawback is the delivery time, which I find a little longer than on other sites.
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Response from HEADICT
Hello, Thank you for your order and your feedback. Orders placed before 2pm on weekdays are shipped the same day (except for personalized products). We offer several delivery methods, colissimo, relais pick up and experss 24h with Chronopost. i.e. delivery in 24H. Have a nice day The Headict team.
V
Rating: 4 out of 5
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Rating: 4 out of 5
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V
Rating: 3 out of 5
On the personalized knitted hat on the website, the font was black, but when the hat arrived it had a different font color. You could at least point this out.
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Response from HEADICT
Hello, thank you for your comment. With laser engraving, the leather is burned and the color of the engraving may appear different depending on the color of the leather. Best regards from the Headict team
V
Rating: 1 out of 5
In the event of a return, the shipping costs for both the purchase and the return are borne by the buyer. So, regardless of whether the item fits or not, the shipping costs, in my case around EUR 10.00, are definitely gone. Therefore: Once and never again.
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Response from HEADICT
Hello, thank you for your comment. We cover the shipping costs to Germany from 49 for a delivery with DPD Pick Up Europe. According to our return conditions, the buyer bears the return costs to Germany. Best regards from the Headict team.
A
Rating: 2 out of 5
Brixton hat out of 10 models not one in 55/56 ..my size. I bought a Brixton hat that I received in 56, the only size available, and it was too big so I had to have it re-sized around my head.
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Response from HEADICT
most hat brands, including Brixton, make sizes every two centimetres (S:54-55, M:56-57,...). In a case like yours, don't hesitate to ask our customer service team to include cork bands in your parcel to help you adjust your hat. The Headict team
V
Rating: 4 out of 5
customized cap of high quality, producing it takes a little time, but transparent communication during delivery - one star less because selected logistic partner charges quite a lot for delivery at home and does not offer many pick-up points
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