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V
Rating: 4 out of 5
Everything went great.... Gladly again if needed
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Relay point saturated, obliged to pick it up in another very far away (deliveryman's responsibility?). otherwise top service
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G
Rating: 4 out of 5
The photos and information on the site are adequate. The sizes are well listed. The delivery was on time and the hat well packed. A fine online store. I am very satisfied.
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A
Rating: 3 out of 5
Just a day late
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Response from HEADICT
Hello, Thank you for your comment. Please note that the Colissimo delivery times announced on the site are "from". Only TNT 24h delivery is guaranteed. Sincerely, The Headict team
A
Rating: 3 out of 5
Paying for delivery, more expensive to be delivered on Saturday and only receive the items the following Wednesday is unacceptable. Very disappointed with the delivery.
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Response from HEADICT
Hello and thank you for your order. We have contacted the TNT carrier and they did not deliver as planned. We apologize for this. The delivery costs were immediately refunded. Sincerely, The Headict team
G
Rating: 4 out of 5
Little to add. All in all: satisfied and with the delivered and with the overall handling.
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A
Rating: 4 out of 5
Ras, although, my last hat, ordered in L (57,59)received in 59 slightly a little big, I heard that there are "cale" or can we have them, thank you, and have a nice day. Best regards
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Response from HEADICT
Hello and thank you for your order. We are sending you today cork strips to insert in the anti-transpiration band of your hat in order to adjust it. Sincerely, The Headict team
A
Rating: 4 out of 5
Product as expected very fast delivery
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A
Rating: 4 out of 5
Hi, the photo doesn't really correspond to the article itself....I'm a bit disappointed but it'll do the trick anyway
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A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
package arrived 2 days later than on order confirmation
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Response from HEADICT
Hello, As indicated on the site, delivery dates are announced "from" and we cannot guarantee a delivery date outside the E.U. The package may be held in customs for inspection. Sincerely, The Headict team
A
Rating: 4 out of 5
Great choice of quality models. Simple, easy-to-use website. Fast delivery: shame to pay for postage. Good satisfaction with the service.
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A
Rating: 4 out of 5
Not enough choice of children's caps, and the packaging was in poor condition.
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Response from HEADICT
Hello, It is possible that the package has been mishandled in transit and we apologize for this. With more than 5,000 references on the site, we try to offer as much choice as possible to each of our customers. Sincerely, The Headict team
V
Rating: 3 out of 5
Returns very complicated
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A
Rating: 4 out of 5
Problem with the delivery and the fact of receiving emails telling me that my order has arrived + evaluation when I haven't received anything. Once the customer service was informed everything was back in order quickly so superb on this side. Thank you for the quick answers and the quality of the service (and the product of course).
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V
Rating: 3 out of 5
I ordered two snapbacks... the delivery was fast but one of the caps is very creased. This should not happen with such an order. Anyone who wears caps knows that creases don't work at all.
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Response from HEADICT
Hello, we pack our caps with the utmost care. Should one of your caps be damaged during transportation, please do not hesitate to contact us at [email protected]. Best regards from the Headict team.
V
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Cap OK it's what I expected Delivery on time correct
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A
Rating: 4 out of 5
good
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A
Rating: 3 out of 5
Everything's fine, but the cap I bought doesn't fit. It's too deep.
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V
Rating: 4 out of 5
Large assortment, fast delivery, easy return processing, just a pity that the customer has to bear the costs of the return delivery, but gladly again
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A
Rating: 4 out of 5
rather good quality cap but unfortunately too expensive so difficult to order many. too bad that the sticker on the front of the cap is the name of the site listed and not the custom logo. kind regards.
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G
Rating: 4 out of 5
Delivery took a little too long - had hoped for next day
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G
Rating: 2 out of 5
I received a message that my payment had failed, while,the amount was debited. I received two replies, fast by the way, that the payment had failed. I still have not received anything, although I was promised that the cap was sent......I will wait and see.
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V
Rating: 4 out of 5
Everything was very good, satisfactory and fast. Unfortunately, however, I would not order again as I have to pay the return costs myself. These are quite high in the case of a hat and the chance that it will be returned is quite high, as these are size-fitting items. In my case, unfortunately, the item doesn't fit at all.
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Response from HEADICT
Hello, we cover the shipping costs from 75. The customer bears the return costs. In the event of an exchange, we will cover the costs for the exchange. Best regards from the Headict team.
A
Rating: 4 out of 5
Fast delivery, satisfied Thanks Headict.com
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G
Rating: 4 out of 5
Order went fine, everything delivered within expected time and kept informed from shipping to delivery.Fine
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A
Rating: 4 out of 5
Very good quality
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A
Rating: 3 out of 5
The color of the hat ordered does not match the color shown on the website.
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Response from HEADICT
Hello, In case of error on our part, we invite you to contact our customer service via [email protected] and apologize for the inconvenience. Sincerely, The Headict team
V
Rating: 4 out of 5
Fast, safe delivery. Unfortunately, the goods were dirty. Customer service asked for an immediate refund of the purchase price as a gesture of goodwill, as a replacement delivery was not possible. I am satisfied so far.
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G
Rating: 4 out of 5
The cardboard box the cap was shipped in was partially broken. And there was a white strap (tie-rip)missing around the box. Product itself was whole.
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
very good value for money
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A
Rating: 4 out of 5
Good product, good quality and efficient delivery I don't know how to rate customer service because I haven't needed to use it Top
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A
Rating: 3 out of 5
I sent an email the same day or the day after the order for a small change. I'm still waiting for a reply ...
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Response from HEADICT
Hello, Thank you for your order. We took your e-mail into account and replied on 28/02 at 10:58 am. This one may have gone to SPAMS? Sincerely, The Headict team
A
Rating: 4 out of 5
No worries, a quality product and fast delivery.
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A
Rating: 4 out of 5
Satisfactory first experience
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G
Rating: 4 out of 5
An 8 because unfortunately it is not delivered the next day.
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A
Rating: 3 out of 5
difficult to know the right size since the choice goes by 2 sizes (example l 58/59 xl60 /61) knowing that the return is paying. these two points are thus to be improved; Cordially,
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Account suspended
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