Hello, We have contacted the postal service and they did not respect the delivery schedule. We apologize for the inconvenience. The postage costs have been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Well-prepared product in its pouch and delivery received on time. No complaints.
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A
Acheteur Vérifié
Rating: 3 out of 5
Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
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Response from HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Meets my expectations
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A
Acheteur Vérifié
Rating: 4 out of 5
Size large.. Mm the S/M.. Too bad
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A
Acheteur Vérifié
Rating: 4 out of 5
Package arrived torn.
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Response from HEADICT
Hello, It is indeed possible that a package is damaged during shipment and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] if the products you have received have been damaged. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
my favorite products still in size xl
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A
Acheteur Vérifié
Rating: 4 out of 5
Very happy with my product, received on time. Thank you
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A
Acheteur Vérifié
Rating: 4 out of 5
good material, always available for large sizes
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G
Geverifieerde koper
Rating: 4 out of 5
Nicely packaged. Smooth order
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V
Verifizierter Käufer
Rating: 1 out of 5
The delivery did not arrive on time. There was no notification of a later delivery date and the shipment tracking in French does not provide any explanation.
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Response from HEADICT
Hello, you ordered a personalized cap on 26.05.17. We dispatched this on 02.06.17 and delivered it 2 working days later on 07.06.17. Delivery 10-14 days is indicated on our site. The link is in French but the language can be changed to German by clicking on the German flag. Yours sincerely, Your Headict Team.
A
Acheteur Vérifié
Rating: 3 out of 5
The font on the cap face is not the same as the one ordered on the website...
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Response from HEADICT
Hello, We make every effort to respect the typefaces selected by our customers. However, it is possible that an embroidery may be overlooked, so we invite you to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
AZE
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A
Acheteur Vérifié
Rating: 4 out of 5
I have been charged twice for the product and have never been reimbursed for the overpayment.
Please take the necessary steps.
Sincerely, Clément Chauveau (0673936186)
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Response from HEADICT
Hello, the initial order was not taken into account, please excuse us. We have of course refunded the 29.50 euros. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
Delivery to NL. Normal delivery. 4 to 5 days.Webshop overview and creation of own cap etc. Good, nice and clear, prices are reasonable. The product itself is really good as well as the nice bag where your cap comes in. I only did a creation on the back of the cap and it's not there. I just find that a shame but other than that I have nothing to complain about and will definitely order more.
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A
Acheteur Vérifié
Rating: 4 out of 5
Order well received and compliant, I thought the delivery would be a little fast ...
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G
Geverifieerde koper
Rating: 1 out of 5
I have not received my order
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A
Acheteur Vérifié
Rating: 4 out of 5
Goods ordered on 30/04 and received on 30/05. Apparently there was a manufacturing problem in the workshops. I was refunded 20 of the total amount of my order.
I would like to point out that your customer service is very good, I always got answers to my questions quickly. What's more, the caps are beautiful and of good quality.
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A
Acheteur Vérifié
Rating: 4 out of 5
Not disappointed with my purchase
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A
Acheteur Vérifié
Rating: 4 out of 5
1 week delay + embroidery forgotten on the back of 131 caps, which added two weeks to the wait. Responsive customer service if called. However, the products are of very good quality, and as described.
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Response from HEADICT
We did forget the embroidery on the back of the caps, and were able to make up for this immediately. Deadlines were met, however, and with 11 different centers to order, it took a month to personalize each product.
A
Acheteur Vérifié
Rating: 4 out of 5
while on the internet on the Maison Laulhère website and on the Headict website, the brand's beret is delivered in a luxury box (image of the brand); I received the beret in a simple pouch; curious; otherwise, the merchandise is in order and delivery is fast.
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Response from HEADICT
Hello, We apologize for the inconvenience. They were unable to restock our stock. A box will be sent to you as soon as it is restocked. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The cap is much too big. The shape doesn't suit me at all. I can't return the product when I'm not satisfied because it's a personalized cap.
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Response from HEADICT
Hello, We take care to provide a description of each of our products, whether it's shape or size. As the embroidery is your choice, the cap cannot be returned to us. However, it is possible that a defect may have been overlooked, in which case we invite you to contact customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Fast order processing Wide choice of brands and styles Sometimes a little lacking in choice when you're in a medium size (fast sell-out).
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A
Acheteur Vérifié
Rating: 4 out of 5
From time to time the visor of the cap is not well aligned with the base. By the way, it would be great if you could add a few stickers to the caps, from nba or random brands or teams, that would add some suspense to the opening ;)
Otherwise happy with the rest Bonne continuation
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A
Acheteur Vérifié
Rating: 3 out of 5
Cap too big, and impossible to adjust even though the site says it is possible. Returned at my expense for exchange.
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Response from HEADICT
Hello, We can confirm that, as mentioned on the website, the Rector cap by Stetson has an adjustable strap with metal buckle. The one-size items shown on the site are size 55-60 cm. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I don't appreciate receiving an evaluation request when the products have not yet arrived.
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Response from HEADICT
Hello, the evaluation request is sent to you automatically 10 days after your order. It was announced that it was delivered on 29/05. Have you received anything? If so, please contact customer service at [email protected] Have a nice day, The Headict team
V
Verifizierter Käufer
Rating: 4 out of 5
Best But I don't find it very customer-friendly that I have to pay for the exchange 7 return shipment myself
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Response from HEADICT
Hello, in the event of an exchange, you bear the return costs and we pay the shipping costs for the exchange.
A
Acheteur Vérifié
Rating: 2 out of 5
missing product + sav a la sieste... pro??
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Response from HEADICT
Hello, We apologize for the inconvenience. We have taken into account your request and your item will be shipped today, our premises are indeed closed on weekends. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Great service, but I can't find enough caps for small 54cm adult heads...
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Response from HEADICT
The different brands represented on the site work with a relatively similar pattern, this one being a size range from 55 to 61 cm head circumference, which explains the limited choice in size 54.
A
Acheteur Vérifié
Rating: 4 out of 5
Happy with my purchase
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery (fortunately for 5 postage costs) Goods as I saw them, even if they don't fit me very well Unsolicited customer service
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V
Verifizierter Käufer
Rating: 4 out of 5
Online I had added an embroidery at the back, this was not visible in the order confirmation, but I didn't think anything of it... Unfortunately the embroidery was missing on the goods, although it would have been a nice detail The caps and the embroidery are very well made The delivery was uncomplicated and fast
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Response from HEADICT
Hello, It is necessary for you to click on Add text (6.00) so that the additional embroidery is added to the side or back of the system. We would have been happy to fulfill this request.
A
Acheteur Vérifié
Rating: 4 out of 5
Boen
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G
Geverifieerde koper
Rating: 4 out of 5
When I sent a message in English to customer service, the person in question could not reply.
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V
Verifizierter Käufer
Rating: 4 out of 5
All good.
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A
Acheteur Vérifié
Rating: 4 out of 5
Beautiful finish
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V
Verifizierter Käufer
Rating: 4 out of 5
Correct description of the offer on the website, fast delivery and very good quality.
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A
Acheteur Vérifié
Rating: 4 out of 5
Received on time, that's rare these days.
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G
Geverifieerde koper
Rating: 4 out of 5
Only regret is that the side is not printed, which was supposed to be done as I did specify.
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A
Acheteur Vérifié
Rating: 4 out of 5
Disappointed by the quality of the product, despite its expensive price.
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Response from HEADICT
Hello, The hat you ordered is (as indicated on the website) made of aged leather, which gives it this detail that you may not like. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
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