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G
Rating: 4 out of 5
I regret that there was no invoice or return ticket with the delivery.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
many choices and good product but delivery delay which I know is beyond your control but still cost me 30 minutes of surcharged call to colissimo to hear me say that it's up to the sender to do what's necessary.
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Response from HEADICT
Hello, We apologize for the inconvenience. Your parcel was indeed flashed incorrectly. The initial shipping costs have been refunded. Sincerely, The Headict team
A
Rating: 3 out of 5
Delivery did not arrive on the day announced
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Response from HEADICT
Hello, We can confirm that delivery times have been respected. In fact, the standard shipping method (Colissimo) allows for delivery within 72 hours. Your package was shipped on 09/05 and delivered on 11/05. Sincerely, The Headict team
A
Rating: 4 out of 5
Super quality
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A
Rating: 2 out of 5
As stated in my previous correspondence, delivery is out of the advertised 20 days. Customer service is not always responsive. I can't rate the merchandise because I went away for the weekend to the place where I was supposed to offer the cap, which may have arrived today. For the record, last year I placed an order and everything was fine. How about next year?
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Response from HEADICT
Hello, In order to guarantee a quality result, it has been necessary to recalibrate our embroidery machines. We apologize for the delay. Sincerely, The Headict team
A
Rating: 4 out of 5
unfortunate that the delivery did not correspond to the date given
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Response from HEADICT
Hello, As indicated on the site, it takes 7 to 10 days to personalize caps. Your order was placed on May 2 and is now (10 days later) being prepared for delivery. Sincerely, The Headict team
A
Rating: 1 out of 5
I never received my order.
I sent an email to report it and never got a reply.
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I sent an email to report it and never got a reply.
Response from HEADICT
Hello, We have responded to your complaint as soon as we have taken it into account. The parcel was indeed damaged in transit, so we have proceeded to a full refund of your order. Sincerely, The Headict team
G
Rating: 4 out of 5
The product meets the expectations As I could judge from your website.
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V
Rating: 4 out of 5
The cap I ordered is just great, I love this flat cap, just awesome, material is excellentIn the beginning there were unfortunately difficulties, 1st cap I ordered came 4 days late. In addition, the cap was much too big. The exchange to another cap, delivery, inquiries from Headict service staff regarding size was SUPER
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A
Rating: 3 out of 5
The font is too small when there is a way to use more space on the helmet. And the site doesn't mention how to change the font. In short, a good cassette but a bad text font.
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Response from HEADICT
Hello, Concerning leather patch engraving, we respect the dimensions of the simulation presented on the site. We also offer 15 typefaces, 5 colors and 7 patch shapes. Sincerely, The Headict team
A
Rating: 4 out of 5
nickel
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G
Rating: 4 out of 5
Top
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A
Rating: 4 out of 5
Articles received correspond to the presentation on the website. Export tax (delivery in Helvetia) Ultra-fast delivery Perhaps just a better indication of the item's thermal qualities (summer headgear, winter headgear, etc.).
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A
Rating: 4 out of 5
Get MORE
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V
Rating: 4 out of 5
Order arrived promptly in the desired quality.
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A
Rating: 4 out of 5
Reliable service and delivery.
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A
Rating: 4 out of 5
Most web stores now offer free returns. It's a shame to have to pay for a return, especially when it comes to size issues (brands are not uniform on the subject).
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A
Rating: 4 out of 5
Too expensive but...
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Response from HEADICT
Hello, the prices applied on the site correspond to the recommended retail prices and those of the shipping costs to the service provided. Your order was placed on the evening of 24/04, shipped on 25/04 at 12pm and delivered on the morning of 27/05. Sincerely, The Headict team
G
Rating: 4 out of 5
Delivered as ordered and promptly answered questions.
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A
Rating: 4 out of 5
The problem is that the image you get when you choose the product on the website does not correspond to the final product. I received a black and orange FLUO cap... I thought it was a normal orange. Also, the visor is short. I'm satisfied with the delivery but disappointed by the big difference between the product and the site.
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Response from HEADICT
Hello, We pay attention to each description of the products presented on the site. In fact, you will find the cap details under the embroidery color panel. Sincerely, The Headict team
A
Rating: 4 out of 5
My assessment of the merchandise is due to the fact that the cap is too small, so I am sending it back for the identical model in a larger size. Thank you.
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Response from HEADICT
Hello, We are waiting for your return, it will be processed within 48 hours after receipt. Sincerely, The Headict team
A
Rating: 4 out of 5
Very good
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A
Rating: 2 out of 5
Bad photos on the site
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A
Rating: 4 out of 5
Satisfied
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G
Rating: 2 out of 5
After the blunder (not noticing and registering my payment) of me asking an opinion on Headict is not really helpful, nor is the outcome surprising.
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Response from HEADICT
As mentioned on the web site, we were waiting for a restocking from Stetson brand, your hat has been ship after replenishment. Kind regards, The Headict team
G
Rating: 3 out of 5
The cap were for my 7 year old child . 1 Cap was too small and the other was too big.
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A
Rating: 4 out of 5
Corresponds to my order and expectations
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A
Rating: 4 out of 5
Pleasantly surprised by the speed of delivery
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A
Rating: 4 out of 5
The work on the cap is well done, the delivery in its fabric pocket fantastic and fast. I would have thought that the embroidery would be much thicker and more opaque than this. If it's feasible in terms of cost and technique, think about canvas caps, as the wool look doesn't make the cap look elegant, or even "worn" I think.
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A
Rating: 4 out of 5
When you have a small head like me, 54-55 is still too big.
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G
Rating: 1 out of 5
According to your track and trace system, my package arrived at the distribution center in Amsterdam on 12-04-17. It is now 18-04-17 and still I have not received my package.So far the delivery of the hat is very poor. An excuse regarding weekend and or easter is out of the question, because well before that I should have had my hat a long time ago.
Worthless.
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Worthless.
Response from HEADICT
Dear, Your order could not be delivered because it lacks the house number on the parcel. You have been contacted by e-mail to find a solution. Kind regards, The Headict team
G
Rating: 2 out of 5
Ordered a cap for 20 euros, unfortunately the size was not right so I wanted to return it. Once I arrived at the post office I was told that returning it would cost 13 euros. Now it is not worth it for me to send it back and I am stuck with a cap that is too small for me. Baal there strongly.
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Response from HEADICT
Dear, We can propose you another cap. The expenses of return are chargeable to the customer, we offer the second sending in case of exchange. Kind regards, The Headict team
A
Rating: 4 out of 5
What I expect from a web service. Quality product.
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A
Rating: 4 out of 5
For a 2nd purchase, product always impeccable. But the delivery did not arrive in my mailbox this time... Nice little canvas bag. When will I get free delivery?
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A
Rating: 4 out of 5
Happy with my 2 orders from headict.
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V
Rating: 4 out of 5
The cap unfortunately had a few defects, the print of the number sign was changed to an asterisk and the original Snapback sticker on the underside of the cap was carelessly removed
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Response from HEADICT
Hello, we are sorry if, despite careful checking, we have made a mistake. We would like to apologize for this. Please contact customer service at [email protected] so that we can resolve this matter to your satisfaction.
A
Rating: 4 out of 5
Very fast ordering and delivery Very pleasant and entertaining website Very pleasant and professional customer service. Clear and concise explanations
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V
Rating: 4 out of 5
Friendly and fast communication on the phone.
Fast processing and delivery and top quality
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Fast processing and delivery and top quality
A
Rating: 4 out of 5
The malfunctioning of the site during payment triggered double charging with a credit received later. All that was needed was to display an information message to avoid this inconvenience.
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Response from HEADICT
Hello, Our site has undergone the maintenance necessary for its proper operation. However, you were notified within 60 minutes of placing your order and we immediately rectified the problem. Sincerely, The Headict team
A
Rating: 4 out of 5
I'm disappointed ....because I ordered 2. Caps with personal embroidery. Ms I received only one bag of packaging For 85euros of order I find that not cool.
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Response from HEADICT
Hello, Our cloth bags are adapted to the size of the shipping carton and to protect the caps during transport. Caps are normally sent in tissue paper and we have made it a point of honor to pack our products in the best possible way. Sincerely, The Headict team
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