Lack of follow-up and suggestions from the technical team Very disappointed by the product delivered compared to the visual of the product offered online FRENCH-MUD
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Acheteur Vérifié
Rating: 4 out of 5
I was expecting a thicker hat, so I'm a little disappointed. Plus, it's kind of funny. French savoir-faire" is made in China
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Response from HEADICT
Hello and thank you for your comment. This is in fact the slogan used by this brand. We apologize if this misled you. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 3 out of 5
My package has not been delivered. The package was returned directly to the shipper. I will change my mind when I receive my package.
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Acheteur Vérifié
Rating: 4 out of 5
I'm satisfied with the product, but the size M corresponds more to a 57 than a 56, and the cap is a bit large. Knowing that a return is possible, I didn't take the step as the delay is quite long for the return conditions.
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Acheteur Vérifié
Rating: 4 out of 5
it would be nice to add the option to add a signature on the side of the caps in the customization page
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Acheteur Vérifié
Rating: 3 out of 5
Non contractual visual. Very disappointed with the quality compared to my previous purchase.
Embroidery much thicker than shown in image.
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Acheteur Vérifié
Rating: 3 out of 5
No I bought a cap from you on the pretension that it was made in France It's made in Bangladesh It's a lie I'm disgusted...
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, good quality products
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Acheteur Vérifié
Rating: 4 out of 5
Great service and responsiveness
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Acheteur Vérifié
Rating: 4 out of 5
Shipped outside France in good time. Excellent packaging. Top product I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
very well.
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Acheteur Vérifié
Rating: 4 out of 5
As shown
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Acheteur Vérifié
Rating: 4 out of 5
Ordered on Sunday, received on Friday, perfect.
The quality of the embroidery could be improved with a few black threads sticking out of the orange, but the cap is well made.
I'll definitely recommend the site.
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Acheteur Vérifié
Rating: 3 out of 5
Very satisfied with the delivery time, but the cap I ordered arrived with a manufacturing defect and customer service told me that the model was no longer available for exchange...
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to what was on the site and delivery within 7 days nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
delighted
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say, everything is perfect.
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Acheteur Vérifié
Rating: 2 out of 5
Photographs of caps mislead the buyer: for example, I ordered a cap that appeared to be entirely black when photographed, but on delivery it turned out that the underside of the visor was white.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied, I'll buy again on this site and in store when I'm in Annecy. Too bad there are no more hats in store.
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Acheteur Vérifié
Rating: 4 out of 5
Bonjour L'Equipe, I'm very satisfied with the product, and I've recommended your site to friends and family. Thank you for your site and the quality of your products. See you soon, Sly.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied overall... except for a poorly printed product with glue residue on it. A commercial gesture would have been nice on their part, but nothing For the rest, it would be nice if vouchers were not limited in time...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the service, but not with the merchandise. Cap brixton, it corresponds to the description but it misses an important information, which is perhaps indicated but in this case I did not see it, it is the depth of the cap. and unfortunately it is too deep.
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Acheteur Vérifié
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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Acheteur Vérifié
Rating: 3 out of 5
I bought the same brand of cap but in a different color on stylefile, the returns are free.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I'm delighted with my product. It was sent on time, and the cap looks even better in person. I'll be back soon for a winter product.
Sincerely, Tanguy Mendrisse
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Acheteur Vérifié
Rating: 4 out of 5
No real customer service for me, but I'm still very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
I'm satisfied with the site and the choice.
But I'm less satisfied with the hat itself. I've bought the same hat 3 times and it ends up losing its black color after a few months and I think that's a shame for a brand like Stetson and for the price.
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Acheteur Vérifié
Rating: 4 out of 5
No returns possible online, what a shame Having to have a printer to print out your returns form: bouhou.... and how do I make my return? request for a return exchange on another delivery address: be careful with the new address otherwise: customer service is TOP TOP: super acceuil, very warm and natural. Nickel 20/20
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and beautiful hat
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Acheteur Vérifié
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
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Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 1 out of 5
To date I still have not received the cap Delivery much too long
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Response from HEADICT
Hello, As this is an order for a personalized product, it is clearly indicated at the time of ordering that a 10-day lead time is necessary. Your order was placed on 31/08 and shipped on 06/08. On 08/08, your parcel was announced to be on its way to the destination country. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 4 out of 5
The cap I ordered is very nice, delivery was on time, no worries. On the other hand, I was expecting to have some packaging with the cap, other than the box itself, as it was a gift. I had to wrap the box because I didn't have a box that would do the job.
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Acheteur Vérifié
Rating: 4 out of 5
Always looking for faster delivery.
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Acheteur Vérifié
Rating: 3 out of 5
Hi Headict team, yes I received my Trucker cap with good quality embroidery. The small problem is that for me, it seems that a TRUCKER cap has 3 sides in mesh and not canvas as received on delivery, so there is missing data in the technical description of this product.
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Response from HEADICT
Hello, there are three types of "TRUCKER" cap: -a model without mesh, with an adjustable strap for the size, -a similar model without strap, with different sizes, -a model with mesh and adjustable strap. These three models can be further varied in terms of materials and cap rigidity. We apologize for the inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
Almost perfect
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Acheteur Vérifié
Rating: 4 out of 5
The delivery time is unfortunately too long (15 days). Everything else is fine.
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Response from HEADICT
For the Stetson brand, we proceed by automatic restocking. The time between order and dispatch may therefore be longer than usual, depending on our stocks. However, when selecting a product size, you will be informed whether it is awaiting restocking and, if so, how soon it will be delivered.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and well-packaged cap - nothing to complain about.
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