The cap I ordered is not the one I would have liked to have. It is different in visor size and cap height, even though I have the "same" model.
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Response from HEADICT
Thank you for your order. The New Era cap you have selected is correctly sized on the website. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Scam I ordered an embroidered cap. I end up with a very small embroidery on the side, nothing to do with the photos shown on the site.
1st and last order from you.
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Response from HEADICT
Thank you for your order. Your cap has been ordered as a product as it is not available on the personalization module.
G
Geverifieerde koper
Rating: 3 out of 5
Too bad shipping costs are yours if a cap does not fit or is not good, otherwise everything is done correctly and they are top products.
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A
Acheteur Vérifié
Rating: 3 out of 5
The products were as described and very pretty. On the other hand, express delivery was a useless extra cost with an unscrupulous carrier, a real shame.
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A
Acheteur Vérifié
Rating: 3 out of 5
Nothing to report except that the cap adjustment is not great.
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G
Geverifieerde koper
Rating: 2 out of 5
Not happy , order not tiegekomen on name of den eede patrick
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A
Acheteur Vérifié
Rating: 3 out of 5
The size does not match, S-M is too large despite the sizes indicated on the site.
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Response from HEADICT
Thank you for your comment. On each of our product pages, we provide a tool that allows you to measure your head size and order the right size. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I have not received my order although it says delivered. I have contacted the post office who tell me to contact headict.
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Response from HEADICT
Thank you for your order. As indicated during our email exchanges, an investigation has been opened to determine the location of your package. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Late delivery and product not up to my expectations
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Response from HEADICT
Hello and thank you for your order. As indicated on the site, 7 to 10 days are necessary for personalization and delivery. Your parcel was delivered 10 days after validation of your order and we have respected the embroidery requested. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Embroidery really very limit person of the incomprehensible soap I am left like that with defects on my cap really on Not even a commercial gesture to offer
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Response from HEADICT
Thank you for your order. As indicated, the embroidery is done on already assembled caps and not flat. Slight lumps may therefore appear under the mesh. Please do not hesitate to contact us. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Product was a "Stetson Trilby hat. Completely as described and well packed. The site promised a delivery date of max 3 days after purchase but this only arrived a week later. Replying to emails then with a comment regarding delivery date is apparently in its infancy.
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A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed with my purchase. The finish is mediocre. The logo was disjointed...
I do not recommend
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Response from HEADICT
Thank you for your order. Please do not hesitate to contact our customer service via [email protected] Have a nice day! The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I can understand that shipping costs are charged to the customer for an item they don't buy, but paying 16.5 euros to replace it because it's not the right size, that sticks in my craw.
Having already bought a hat in size M, I went back for the same size, alas it wasn't the same brand.
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Response from HEADICT
Hello and thank you for your loyalty. We had contacted you in order to take the return at our expense as a token of your loyalty. However, you had already returned the package to us. We therefore proceeded to a full refund and generated a credit code. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The quality of the cap is awful for its price ... Plastic strap pfffff
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G
Geverifieerde koper
Rating: 2 out of 5
I am sorry, but I did not receive the product I ordered from the web shop, at least the color pattern was completely different than shown in the web shop.Meanwhile, the 'wrong' product delivered has been returned. My complaint about this was simply dismissed with the statement; "We confirm it is the good item. I wonder if something will be done about this.
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G
Geverifieerde koper
Rating: 3 out of 5
According to Headict, the delivery was going to take 5-6 days. What I did not know and found very unfortunate is that it took almost three times as long. It came from France which apparently takes a very long time.... Was useful to know that you order in Dutch, (the contact in English) and the tracking code completely in French. Contact did take very long, as did the delivery. Cap was otherwise super
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A
Acheteur Vérifié
Rating: 3 out of 5
Disappointing color
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A
Acheteur Vérifié
Rating: 1 out of 5
I did not receive my order placed on April 20
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Response from HEADICT
Thank you for your order. As Switzerland is outside the EU, shipments automatically go through customs and packages may be held for up to 10 days beyond our control. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
Haven't received ordered product yet, was a mistake with the order. My house number had not come through on delivery. Order was accepted.
Can't give a full review, so far overall not too good.
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery a little long. What's more, the deliveryman made no attempt to show us the parcel, simply leaving it on the floor in front of the janitor's lodge. The items are of very good quality. And I had no contact with customer service.
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A
Acheteur Vérifié
Rating: 2 out of 5
nothing to say
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A
Acheteur Vérifié
Rating: 3 out of 5
The packaging had to be repaired by the postal service. On arrival, it was still possible to remove the contents without having to unpack the packaging, just by lifting a corner of the flap. Fortunately, the contents were unharmed.
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G
Geverifieerde koper
Rating: 3 out of 5
The packaging did not hold up. The flat cap was in a flimsy flat box and was amateurishly and repeatedly taped on both short sides. The flat cap was undamaged. If one ships any other kind of headgear, e.g. a hat, this way you have a chance of damage. So use sturdy rigid boxes Otherwise, the flat cap I ordered is a perfectly nice cap that meets expectations.
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G
Geverifieerde koper
Rating: 3 out of 5
But this was due to DPD delivery; filed a complaint there as well. Super happy with the cap and the offer from on the website
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A
Acheteur Vérifié
Rating: 3 out of 5
cap too small and name embroidery unstitched. for the price of the merchandise i find it insufficient
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Response from HEADICT
Thank you for your comment. The caps presented on the customization module are one size only, 55-60cm (info on the site). However, if there is a defect, please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Order not received, and follow-up not efficient.
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Response from HEADICT
As indicated yesterday in our email exchanges, your parcel was held up in customs. This is a common situation for shipments to France overseas. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Cap a little too big, too bad
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A
Acheteur Vérifié
Rating: 1 out of 5
yes, I'm really not happy, I cancelled my order, you took it into account and now I won't be ordering anything from you again.
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Response from HEADICT
We exchanged emails on 01/03 and 07/03 and there was never any question of cancellation. The cap was shipped the same day as your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The straw hat was delivered in a box that was too small, so the hat arrived with a deformation due to the box being too small. For a first order, I was a little disappointed, so I don't plan to order from you again.
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Response from HEADICT
Stetson has a unique box format for its entire range, and we systematically offer one of these boxes to each of our customers who orders Stetson headwear. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The hat you sent me has some faults ("crushed" straw with an iron and a misshapen head).
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Response from HEADICT
Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Customized product no comforme customer service not trying to understand my request so I gave up but I will not recommend it
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Response from HEADICT
As soon as your order was processed, an email was sent to you (on 22/01 with details and photo) to be sure of the personalization requested. You replied by email on 06/02 confirming the service, so we followed your instructions.
A
Acheteur Vérifié
Rating: 1 out of 5
I've never been delivered
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Response from HEADICT
Hello and thank you for your new order. As announced on your tracking link, your package has been dropped off at the post office. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Not received the merchandise
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Response from HEADICT
Hello and thank you for your order. Your parcel is on its way and arrived in customs on 19/02. You should receive it shortly. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I'm disappointed with my last order, not for the merchandise but for the customer service. I placed two orders on the same day and called customer service to ask if my order had been placed.
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Response from HEADICT
Hello, These were two custom caps and I didn't want to keep you waiting, so the first one was shipped as soon as it came out of production. If both caps were shipped at the same time, they would have arrived within 7 days. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Hello,I am satisfied with everything except delivery...I usually find delivery takes too long .... Greetings.I.Cakir
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Geverifieerde koper
Rating: 1 out of 5
I still have not received/delivered my order that I made last week,this I do regret...Regards.Ismael.C PS: see my email sent earlier today ajb.....
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A
Acheteur Vérifié
Rating: 1 out of 5
I ordered a cap and bonnet from you for Fr.45.- plus Fr. 7.- postage. I received your goods by post and was obliged to pay customs clearance and postage for the sum of Fr. 19.60 I find your way of proceeding not at all normal and moreover the cap does not suit me at all I await your reply. no cde UTHAMRIKW PA Monachon
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Response from HEADICT
When ordering from Switzerland (outside the EU), prices are exclusive of VAT. All shipments from abroad are subject to customs duties and VAT, and must be declared to the customs authorities. Please see the link below for information on exchanges and returns. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
In the case of exchanges, return delivery is not offered, which makes sense to me. I will no longer be recommending this site.
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Response from HEADICT
Thank you for your order. As indicated in our returns policy, the customer is responsible for the return shipping costs and we offer the second shipment in case of exchange. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
disappointed by a product whose quality does not correspond to what was expected .
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Response from HEADICT
Hello, Thank you for your comment. Please note that it is possible to make a return. You'll find the details in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Your site has both highly competent staff and top-quality products, but it's a shame to live in a country like Belgium, at the height of surrealism: the letter carrier in charge of delivering the parcel parked in front of my house, but no doubt his legs were cramping and his arms were broken, so he didn't bother to get out of his vehicle.
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Account suspended
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