The same day I receive 2 messages: the 1st one telling me that you will send my order, and later another message saying that you are not able to fulfill this order. This is not very serious.
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V
Verifizierter Käufer
Rating: 3 out of 5
Actually really cool, I ordered the colors white and black. The underside of the cap was green? Why? Can you get in touch with me?
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Response from HEADICT
Hello, some caps have a visor with a green underside. This information can be found in the product description. We have contacted you and thank you for your understanding. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Unfortunately disappointed, the frame on the front of the cap is not straight in 2 places, so I won't be able to wear it. The size of the cap should also be more clearly indicated on the site - unfortunately I ordered a child's size thinking it was an adult.
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A
Acheteur Vérifié
Rating: 3 out of 5
I expected better, the visors of the caps are too soft. I'm not at all happy with these caps.
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Response from HEADICT
Thank you for your order. As indicated on the website, the caps ordered are "packable" and it is mentioned in the product description that they are soft and foldable. However, it is possible for you to return them to us, details of which can be found in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Wrong bonnet size wrong description ...
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Response from HEADICT
Thank you for your comment. If you wish, you can return the products you ordered. Please see the link below for details. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The product does not correspond at all to the photo. Very disappointed.
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected]. Please do not hesitate to send a photo of the product. Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
The first time I washed the hood, the color came out of the laser engraving :( I ordered a hood two years ago that still looks perfect, the new products are apparently defective, unfortunately. the quality of the hood itself is no longer as good.
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Response from HEADICT
Hello, our engraved patches are made of natural leather and cannot be washed in the washing machine, washing under water is generally not recommended. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
THIS IS NOT THE COLOR ORDERED. ORDERED BLACK RE9U BROWN
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Response from HEADICT
Hello, Thank you for your order. We confirm that the beanie you ordered is burgundy and not black. Please refer to your invoice. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
My customer account appeared as if I had no points, so I couldn't use them.
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Response from HEADICT
Hello, Thank you for your loyalty. Your points were converted on 19/12, you had to copy the code given on your account and paste it in your basket. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery scheduled before December 25, unfortunately received on the 27th.
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Response from HEADICT
Hello, We have noted the non-performance of the carrier and apologize for this. The shipping costs have been reimbursed. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
On delivery the package was open.
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Response from HEADICT
Thank you for your order. It happens that packages and parcels are checked by the French customs service. We apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I thought I'd ordered custom embroidery on the cap I'd ordered. What happened? EL
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Response from HEADICT
Thank you for your order. We can confirm that the cap was ordered without any personalization. You should have clicked on the "add signature (+9)" box. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I didn't receive a notice from the post office in my letterbox, only a notice with all the ads on my PC.
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Response from HEADICT
Thank you for your order. As this is a "Colissimo" shipment, the parcel is deposited in the mailbox by your letter carrier like your usual mail, so there is no need for any additional information about delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Bonsoir un bonnet très bien par contre le deuxième déjà décousu au bout de 2 jours
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] Kind regards, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
My email with questions about the first cap was not answered satisfactorily. Unfortunately, the first hat did not fit and I had to pay approx. 7.00 for the return of this hat by registered mail. I would have liked a prepaid return label. Fortunately, the hat I ordered later fits. Therefore only a satisfactory rating.
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Response from HEADICT
Hello, thank you for your comment. Headict ships free of charge for orders over 75. However, the customer is responsible for the return shipping costs. All information on returns and exchanges can be found at https://www.headict.de/content/7-ruckgabe-und-umtausch. Best regards from the Headict team.
V
Verifizierter Käufer
Rating: 2 out of 5
Please do not draw any conclusions from these few points for Headict, goods were sent quickly, but with the supplier DPD, although the correct address was given (according to DPD) the supplier did not find it, and I live on a country thoroughfare. Unfortunately, no one has contacted me about the return shipment yet
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Response from HEADICT
Hello, we are sorry that DPD could not find your address. If you have any questions about the delivery, you can contact customer service at [email protected] at any time. Your parcel is on its way back to us. We will contact you as soon as the parcel arrives. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
A shame for a site that "specializes" in headwear. I'm a size 58, so I ordered my 3 products in "medium" size 58-59. The 3 arrived in size 59, whereas these brands offer size 58. The site's visuals are insufficient to properly estimate the volume and material.... Anyway... in the future, I'll buy in store.
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Response from HEADICT
Thank you for your comment. As indicated on the site, the products are mostly in double size: M = 56/57, L = 58/59, ... And the larger size always appears on the label. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
This isn't my 1st cap bought on the site. The first ones were delivered with a little bag which was a nice touch. All my other orders have been without...why..it's a shame. My last order, 4 caps, 2 adults and 2 children, yes I equip the whole family. For over 75 euros worth of merchandise, still no little canvas bag, just a simple little piece of paper.
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Response from HEADICT
Thank you for your loyalty Victim of our success, we are out of stock of canvas bags, these are planned for the fall ; -)
A
Acheteur Vérifié
Rating: 2 out of 5
Chinese manufacture not good
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Response from HEADICT
Hello, Thank you for your comment. If the product does not meet your expectations, you can of course return it for a refund. You'll find the procedure in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I'm disappointed by the item's value for money.
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Response from HEADICT
Thank you for your comment. If you are not satisfied with the product you have received, you can return it. Please see the link below for details. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
It is unfortunate that the exact size cannot be chosen; size 60 fits better than 61, but both are as 1 option, XL
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A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my article, even though I paid for fast delivery to my home. I'm still waiting.
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Response from HEADICT
Thank you for your order. Your parcel was dropped off at a parcel relay. We apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Package all dented, torn, despite the large number of links (fortunately) The hat has more but it is a gift To follow the use
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A
Acheteur Vérifié
Rating: 1 out of 5
Customized product impossible exchange. First shipment perfect but as a response to an exchange request I received my cap without its beautiful headict.com protection and in a smaller box all crushed. After a few emails that sounded like talking to a computer, no commercial gesture will be granted to me, so I don't feel very serene for my next order.
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Response from HEADICT
As exchanged by email, we remind you that you have returned a personalized product. However, as indicated in our terms and conditions of sale and exchange, personalized products cannot be returned or exchanged.
A
Acheteur Vérifié
Rating: 3 out of 5
Time between order and delivery a little long. A little disappointed by the quality of the personalization.
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G
Geverifieerde koper
Rating: 2 out of 5
Never had such misery with a mail order. Delayed delivery due to french strike is understandable but not getting an answer to many mails is just nauseating.
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A
Acheteur Vérifié
Rating: 2 out of 5
The product received is not the product ordered. To return the latter, you must pay the colisimo fees, already paid once for delivery.
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Response from HEADICT
Thank you for your order. We apologize for any inconvenience this may have caused. Please contact our customer service department at [email protected] to resolve this issue. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
free delivery is missing to take the site to the next level
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Response from HEADICT
Hello, Thank you for your comment. We systematically offer free shipping on orders of 75 or more. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello I received an email to give my evaluation but I still have not received my package ....
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Response from HEADICT
Thank you for your comment. Your package is however announced delivered since 29/11/2018. In case of non-receipt, please do not hesitate to contact our customer service via [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Return shipping not well arranged and extremely expensive
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A
Acheteur Vérifié
Rating: 3 out of 5
Ordered size 58 - received size 59.
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Response from HEADICT
Hello, thank you for your comment. The sizes proposed on the website are double: S = 54/55cm, M = 56/57cm, L = 58/59cm, ... The size received (L) corresponds to the size ordered. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Order conformed but delivery time not respected (Moreover delivered in relay pickup 24/24... Much simpler than at home)
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Response from HEADICT
Thank you for your comment. Your order was placed on 19/11 and dispatched the next day in a relay point, 48 hours were necessary for delivery. Our commitments were respected despite a period of heavy transit. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Nothing to complain about in terms of delivery, product quality and price. The only downside, and not the least, is the personalization of the caps. While the front embroidery is very well done, the embroidery on the side, which runs crookedly at the end of the writing, is unworthy. Why does it go diagonally? Why wasn't I told about this when it was straight on the design? Very disappointed.
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A
Acheteur Vérifié
Rating: 3 out of 5
Nothing
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Geverifieerde koper
Rating: 1 out of 5
An item ordered and paid for more than 10 days ago has still not been delivered.
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A
Acheteur Vérifié
Rating: 2 out of 5
too bad about the cap, not at all like the picture, much too short, really disappointed, I guess the picture is subjective, sure, but it looked much bigger, moreover, I assure you, I'm small in head size, I thought, "it'll make it even bigger", well not at all, I pity anyone with a "normal" head size. sad for a product at 25 bullets mini.
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Response from HEADICT
Hello, Thank you for your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
They sent me a size that was too small. The prices are in US dollars, I thought they were Canadian dollars. The color didn't match.
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Response from HEADICT
Hello, thank you for your comment. The data entered by customers when placing an order cannot be modified during the order preparation process. As exchanged by email, we acknowledge the error on our part and apologize for it. We have offered to return the product for a full refund. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I have nothing to say about headict, the products are top notch. On the other hand I made the mistake of taking the delivery tnt 24h / I was delivered in 4j, after a multitude of call towards tnt or they do not say anything to us, the persons said to be to pass at home but it was nothing, no notice of passage, no call, and I was at home in short null.
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Response from HEADICT
Hello, TNT has failed to deliver your order and we apologize for the inconvenience. The shipping costs have just been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
the color of the cap does not match the description and the photo... product designated black linen, so you expect black and it's really gray after sending back the first model that did not match the size I give up...
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A
Acheteur Vérifié
Rating: 3 out of 5
More colors to choose from.
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