I have already ordered it was nickel but second order the caps were not the same, bomber at the writing style squatter cap I do not like at all
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Response from HEADICT
Hello, thank you for your comment. On your first purchase, you ordered a "curve" type cap (curved peak), whereas for the latest one you chose a "snapback" model (flat peak), which explains the "skateboard" look. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a New Era NY "navy" cap to replace an identical model that had been lost. The cap that was delivered to me is black, and of a much lower quality than the one I ordered on Headict 18 months ago (no suedine visor, less noble materials, etc.). All for exactly the same price of 32. This is misinformation and abuse.
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Response from HEADICT
Thank you for your feedback. However, we can confirm that the cap shipped is navy blue in the mottled version. The current prices depend on the brands represented and we always respect the recommended retail prices. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
No response for a long time after ordering. Delivery with DPD always leads to problems. DHL is better.
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Response from HEADICT
Hello, as noted on our site, it takes about 14 days as we have to order the hat from Stetson. After 7 days you inquired and received information within a few hours. The hat was sent 9 days after ordering. It was delivered by DPD within 3 days. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
I did not receive my hat on the 3rd as planned by the TNT service and yet I did not move from my home. I went to Guyana without a hat.
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Response from HEADICT
Hello, As announced during our exchanges last week, the shipping costs have been reimbursed and we have taken charge of a new shipment to Guyana. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The hat was well received. It was unfortunately too big, we had not anticipated this. Returns are very poorly arranged. First, it already costs 9 euros. Second, discounted items may not be returned. So now we are stuck with a hat. A hat webshop should (emphatically) give the opportunity for easy returns. A hat has to fit. You can't tell that from a picture. So NEVER again Headict.
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A
Acheteur Vérifié
Rating: 2 out of 5
What happens if I don't receive my parcel because of the strike in the Belgian postal network?
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Response from HEADICT
Hello, thank you for your comment. The strike is coming to an end and your parcel is back on the distribution circuit. It will be delivered shortly. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Still ended up paying a lot for the cap. Shipping costs, again the costs for the exchange, and then you search the internet and you see that other suppliers are much cheaper with the same product. So next time I will have to be more careful where I place an order.
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V
Verifizierter Käufer
Rating: 2 out of 5
I looked at the photo - and then searched in vain for the blue color If the color of the photo differs so much from the color of the product, something has been faked I didn't like it Barbara Hetzel
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Response from HEADICT
Hello, the multicolored poncho does not have a blue color on our product image on the Internet. However, some screens change the color. This is the only way we can assume that you have seen the color blue. You can return the poncho if you do not like it. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Perfect cap, nothing to say
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A
Acheteur Vérifié
Rating: 3 out of 5
Too bad the color of our logo isn't the same as the cap... The operator confused burgundy with red... So, unfortunately, the rendering isn't perfect...
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Response from HEADICT
Hello, thank you for your comment. However, a photo of the prototype was sent to you so that you could validate the production launch yourself, which we have done in accordance with your instructions. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I order a blue cap and receive a black cap. Well done...
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Response from HEADICT
Hello, Thank you for your new order. We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Unfortunately, the item did not arrive. The delivery was reported as delivered. However, it did not arrive at the agreed location. The supplier DPD has also not been able to help me so far.
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Response from HEADICT
Hello, as already clarified with you by email, you have given DPD permission to leave the parcel on your doorstep. Choosing a DPD store is the safe option if you are not at home and live in Munich. However, we have offered you a financial concession for a new order. Best regards from the Headict team.
G
Geverifieerde koper
Rating: 3 out of 5
paying via IDEAL was difficult
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A
Acheteur Vérifié
Rating: 2 out of 5
I am very very disappointed because I ordered a hat (which is very beautiful) for a birthday gift. I asked for tnt delivery to be delivered on Saturday 24th August. The parcel was supposed to be delivered on the 24th according to the delivery service. I waited for it all day. I stayed by my tenephone all day but the delivery man never came. The gift arrived 2 days later
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Response from HEADICT
Hello, Thank you for your comment. We have contacted the carrier TNT and it did not respect the service provided, we apologize. We have of course reimbursed your shipping costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Following a model error, it was not possible for me to see the final order, customer service was not helpful.
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Response from HEADICT
As indicated in our conversation, in the customization module you can select the front, side and back view of your cap. As soon as you add it to your basket, a visual with a description is displayed, followed by the one in your basket. You therefore have three opportunities to check your personalization before purchasing. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The second NY cap ordered is a fake, a countermark ;((((((
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Response from HEADICT
Hello, Thank you for your order. Please be aware that the resale of counterfeits is illegal and that the caps received are both New Era. Please do not hesitate to contact our customer service via [email protected] for any further information. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I paid for delivery to my home address and did not receive the parcel. I had to collect it from the post office.
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A
Acheteur Vérifié
Rating: 1 out of 5
I never received the coli, I made a request without success, I reordered maybe on the new order I would have a chance to evaluate the product.
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Response from HEADICT
Hello, Thank you for your new order. After your return on 21/08, our customer service immediately refunded your first order and arranged for the second to be dispatched as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I would have appreciated it if you had specified that a potential customs tax would be levied for deliveries in Switzerland. On your website, you seem to deliver to Switzerland without any problems, but you don't mention this issue. This customs tax is not insignificant, it's about 1/3 or 1/2 of the order price, so you really need to make your customers aware of this.
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Response from HEADICT
Hello, thank you for your comment. However, any purchase made outside the E.U. to an E.U. country is subject to this tax. For example, this will apply to all your purchases made in France from Switzerland. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
It's a pity not to be able to choose the exact size of the product ordered. Re-shipping costs as well as postage costs are not refunded when returning an item, it's a pity; I don't think I'll be coming back to your site one day.
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A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my order. The delivery service is catastrophic, I am very disappointed.
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Response from HEADICT
Hello, Thank you for your order. The relay point selected for delivery is closed for summer vacations (see your tracking link), you will be informed of the availability of your package in a new point nearest you. We thank you for your understanding and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Plus shipping costs
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G
Geverifieerde koper
Rating: 1 out of 5
Personalized cap ordered with own logo. This was very poorly digitally redrawn. Poorly finished. Had to wait a long time. Not satisfied with the cap for that money it should be much better.
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V
Verifizierter Käufer
Rating: 1 out of 5
Delivery time was ok, but the wrong cap was delivered. Goods paid for when ordering, so the retailer had all the guarantees. Nevertheless, delayed return shipment, as I should have proven the wrong delivery by photo (?) - The burden of proof lies with the retailer Instead of regret, however, mistrust towards the buyer. Still waiting for replacement delivery - the process is dragging on like chewing gum. Weak.
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Response from HEADICT
Hello, we only asked for a photo of the incorrectly delivered product by e-mail so that we could arrange a replacement delivery. Unfortunately, you were not prepared to do this, which is why we were unable to act so quickly. As soon as we receive the return delivery, we will arrange the replacement delivery. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The TNT carrier claims to have been there, even though we haven't left our home. As a result, I had to collect the parcel from a remote and squalid location. This is not the first time that this carrier has deceived me even though the home delivery service has been paid for. The response from their customer service is infuriating. This is my last order to Headict in protest.
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Response from HEADICT
Hello, We have noted that the TNT carrier did not provide a service and we apologize for this. We have of course reimbursed your shipping costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Perfect site but delivery with TNT group just horrible
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Response from HEADICT
Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.
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Response from HEADICT
Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Null and void to be avoided at all costs
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Response from HEADICT
Hello, Your package was returned to us due to a postal service error and following your instructions we have proceeded to refund your order. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.
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Response from HEADICT
Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a Stetson panama hat for a gift, on the website the hat is described (and illustrated) as delivered in an original packing box, yet I received it without any box, stacked with a second hat I bought. It goes without saying that my gift is not presentable; customer service is unwilling to make any effort, while the information on the website is clearly erroneous...
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A
Acheteur Vérifié
Rating: 3 out of 5
I like the product. Delivery problem but due to Tour de France
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A
Acheteur Vérifié
Rating: 3 out of 5
I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused
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Response from HEADICT
Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
I have not received the goods to date. They are not answering my e-mails. How can I get my money back? Or can I still expect a delivery at some point?
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Response from HEADICT
Hello, the goods were shipped on 29.06.18 and are still at customs in Switzerland. Customs can hold parcels for delivery outside the EU. We have no influence on this. Your email yesterday was answered immediately. Best regards from the Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
Very bad delivery never arrived please get my money back
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Response from HEADICT
Hello, your parcel was sent on the day of the order on 27.06.2918 and DPD has already tried to deliver it twice and unfortunately could not find you. Please contact customer service so that we can resolve the matter as quickly as possible. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
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Response from HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered 2 caps and only received one.
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Response from HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Unfortunately, I have not yet received the order. Due to an error by DPD, the order on the day of delivery was sent back to the sender. DPD has done nothing to resolve this. I had to arrange it myself with the supplier Fortunately, the contact with you guys was very pleasant, and my order was sent again. unfortunately, I do not have it in time.
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A
Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order ( lost or stolen) It's been a week now and I still haven't been reimbursed... And there's been no reply to my e-mail about the inquiry with the postal services. I'm waiting to receive a sworn statement certifying that I didn't receive the parcel.
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Response from HEADICT
Hello, thank you for your comment. As agreed, we came back to you at the end of the survey and responded to your request. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I have not yet received my order. It was supposed to be delivered last Friday 8-6 in the afternoon but I haven't seen anything. Also no message seen from letter carrier oid. Can you please contact me 0646325676. Kind regards m.geers
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I never received my parcel at the address indicated (in Ireland) so I had to deal with customer service in order to return it to my address in France. Fortunately, customer service is excellent.
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