Ordered on June 3rd. Still not received. The status of the package has not changed for 9 days.
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Response from HEADICT
Hello, Thank you for your comment. Our customer service team will get back to you today to determine the status of your parcel. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
logo stitching added not well finished
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Response from HEADICT
Hello, thank you for your comment. It is possible that the cap went through our quality control during preparation. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Plenty of choice and reasonably fast delivery. Unfortunately, my product was not to my liking. However, ridiculously expensive return shipping costs. This could/should be accommodated.
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A
Acheteur Vérifié
Rating: 2 out of 5
Fun and games
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A
Acheteur Vérifié
Rating: 3 out of 5
following an error on the size of my hats at the time of my order I returned the products the next day but the treatment took more than 15 days.
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Response from HEADICT
Hello sir, As we informed you by telephone, your parcel arrived at our premises on June 25th and was processed on June 1st, one week later, due to a necessary vacation in our processing department. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Product is slower than this survey Haven't received a package yet, when will the package arrive?
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivered one day late.
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Response from HEADICT
Hello, Thank you for your comment. However, Colissimo deliveries are always announced "from". Only TNT deliveries are guaranteed 24 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I was not delivered as you chose to use colissimo and the delivery person obviously decided to return it to sender. I'm waiting for your responsiveness so that I can finally receive my parcel.
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Response from HEADICT
As your address was incomplete, it was not possible to deliver the parcel. That's why our customer service department went directly to the address you gave us to check that it was impossible to get to the residence. You were able to collect your parcel from our premises 48 hours ago, and the postage costs were reimbursed.
G
Geverifieerde koper
Rating: 2 out of 5
The color does not match, quality of the fabric is poor. Lots of stitching errors.Only positive is the delivery time.I will not order here again, have to pay 45,- for something worth about 15-20,-.
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G
Geverifieerde koper
Rating: 2 out of 5
Bad experience. Personalized item was way too small. Tried to contact but send no response and leave me with it. Bad.
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A
Acheteur Vérifié
Rating: 3 out of 5
It's difficult to comment on a product that hasn't yet been received...
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Response from HEADICT
Thank you for your order. Your parcel has been shipped, but it is common for deliveries to Switzerland (outside the EU) to be held in customs for 24 to 72 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello , deplorable delivery service Invoiced at home and forced to pick it up at a relay point ... . Too bad
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Response from HEADICT
Hello, Thank you for your feedback. We have contacted TNT and they have confirmed that you were absent during the initial delivery. As the parcel is delivered against signature, it is left at a relay point if the recipient is absent. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Paid for tnt delivery to pick it up at a relay 20km from my home.
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Response from HEADICT
Thank you for your feedback. We have contacted TNT and we note that they did not respect the planned service, we apologize for this, the shipping costs have of course been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I give a bad mark for the delivery because the package arrived very damaged and shows the goods. The strapping is very loose. Perhaps an attempted theft. Fortunately, the beret was inside. Sincerely
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Response from HEADICT
Hello, Thank you for your comment. It is indeed possible that your package was damaged in transit. We have informed the postal service. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
the parcel in the letterbox was opened, the product was inside but I don't know if there was anything else like an invoice or an advert.
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Response from HEADICT
Hello, Your parcel should not have been damaged and we apologize for this. The postal services have been informed and you have of course been reimbursed for the postage costs. We would also like to inform you that no advertising or invoices were included in the parcel, as these documents are only sent by e-mail. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
cap ordered on April 17, received on May 4. This is not serious, the delivery time announced on the site for this type of order was 4/5 days.
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Response from HEADICT
Hello, Thank you for your feedback. As indicated on the site, personalized products require 7 to 10 days for delivery. However, it is true that the postal services were delayed before delivery and we apologize for this. We have, of course, refunded your postage costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I received the wrong item. Chicago bulls cap with NY link.
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Response from HEADICT
Hello, We apologize for the inconvenience. It is indeed possible that an inversion of article took place with the preparation of order. Our customer service will contact you shortly. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my parcel, I sent an email to report this and never received a reply.
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Response from HEADICT
Hello, Your e-mail was sent last Friday evening and we are unable to reply until Monday, as our offices are closed. We have contacted the postal services and they have confirmed delivery. However, an investigation has been opened to determine the position of your cap. We will get back to you as soon as possible. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed, I wanted a text in Japanese, on the home page it appeared "????". But on the order form my text was in Japanese, so I didn't worry about it. I called the after-sales service, but unfortunately they can't do anything with the visual. Very disappointed, especially for the price paid.
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Response from HEADICT
Hello, We can confirm that some typographies do not include certain characters or numbers, and it is of course the visual of the personalization module that prevails. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, I never received my parcel and I am very dissatisfied.
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Response from HEADICT
Hello, Following your contact last Friday, we found your package delivered to a relay point near you and proceeded to a full refund of the delivery costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
-Product descriptions to be improved to obtain more information. (length of visor for caps or height of head, precision if there is an adjustment at the back of the cap, photos of the inside and 360°...) -No tab dedicated to care and storage accessories -No even size for Stetson caps at least -Paying returns.
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V
Verifizierter Käufer
Rating: 2 out of 5
I really liked the online store, but my delivery has been waiting for a week. not ok
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Response from HEADICT
Hello, thank you for your comment. Your personalized cap was ordered on 9.4.18, shipped on 13.4.18 and delivered on 21 April. Unfortunately, the shipping took a little longer than usual, but the delivery was made within 10-14 days as stated on our site. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The size is larger than my other caps, which are then too big.
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A
Acheteur Vérifié
Rating: 2 out of 5
Asked on the 15th to evaluate a product that is still undelivered on the 16th Shipping costs 5.50 Disappointed
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Response from HEADICT
Hello, Thank you for your feedback. Your order was placed on 06/04 and delivered on 16/04. As indicated on the site, personalized products require 7 to 10 days before delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Just a day late
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Response from HEADICT
Hello, Thank you for your comment. Please note that the Colissimo delivery times announced on the site are "from". Only TNT 24h delivery is guaranteed. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Paying for delivery, more expensive to be delivered on Saturday and only receive the items the following Wednesday is unacceptable. Very disappointed with the delivery.
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Response from HEADICT
Hello and thank you for your order. We have contacted the TNT carrier and they did not deliver as planned. We apologize for this. The delivery costs were immediately refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
package arrived 2 days later than on order confirmation
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Response from HEADICT
Hello, As indicated on the site, delivery dates are announced "from" and we cannot guarantee a delivery date outside the E.U. The package may be held in customs for inspection. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Returns very complicated
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V
Verifizierter Käufer
Rating: 3 out of 5
I ordered two snapbacks... the delivery was fast but one of the caps is very creased. This should not happen with such an order. Anyone who wears caps knows that creases don't work at all.
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Response from HEADICT
Hello, we pack our caps with the utmost care. Should one of your caps be damaged during transportation, please do not hesitate to contact us at [email protected]. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Everything's fine, but the cap I bought doesn't fit. It's too deep.
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G
Geverifieerde koper
Rating: 2 out of 5
I received a message that my payment had failed, while,the amount was debited. I received two replies, fast by the way, that the payment had failed. I still have not received anything, although I was promised that the cap was sent......I will wait and see.
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A
Acheteur Vérifié
Rating: 3 out of 5
The color of the hat ordered does not match the color shown on the website.
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Response from HEADICT
Hello, In case of error on our part, we invite you to contact our customer service via [email protected] and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I sent an email the same day or the day after the order for a small change. I'm still waiting for a reply ...
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Response from HEADICT
Hello, Thank you for your order. We took your e-mail into account and replied on 28/02 at 10:58 am. This one may have gone to SPAMS? Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
difficult to know the right size since the choice goes by 2 sizes (example l 58/59 xl60 /61) knowing that the return is paying. these two points are thus to be improved; Cordially,
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A
Acheteur Vérifié
Rating: 2 out of 5
I made an exchange because the bowler hat was too small and now I've just received the parcel and the big joke is that you've delivered a top hat when I asked for the same bowler hat in a larger size. I'm not going to pay delivery charges again because you've sent me the wrong product. What solution do you suggest?
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Response from HEADICT
Hello, We apologize for the inconvenience. You will be contacted today by our customer service department. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
We ordered a cap on Feb. 9 and it has still not arrived (March 1). The address on the package was incorrect whereupon we provided our address again (on Feb. 20). Then instead of our address, my husband's name was taken as the street name. The cap was then returned to France. Yesterday we received the message that it is on its way again. Hopefully it will arrive
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G
Geverifieerde koper
Rating: 3 out of 5
delivery last Thursday, ordered the Friday before, track and tracing does not/barely works.
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery announced for Feb 14. The deliveryman claims to have given the parcel to the janitor of my building against signature on Feb 15 when the lodge was closed...following my call the deliveryman launched an inquiry...my parcel was finally delivered on Feb 17 without further information or apology.
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Response from HEADICT
Hello, Thank you for your comment. We have contacted the postal services to pass on the information. However, the shipping method chosen (Colissimo) announces a delivery date "from". This does not guarantee a delivery date. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I chose the 48h home delivery and therefore paid 3 euros more for nothing since order made on Thursday morning received the following Monday ... announced for Saturday. Apart from that, the product is perfect.
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Response from HEADICT
Hello, Thank you for your order. Each of our delivery methods includes the mention "from" and the delivery of your package was indeed announced "from Saturday". We only guarantee TNT 24h delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I paid an extra 10 euros for home delivery, and it arrived at a relay point. So I had to pick it up there instead of having it delivered directly to moivu, which I paid for. I would like to be reimbursed for the delivery costs.
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Response from HEADICT
Hello, We would like to confirm that your order was not delivered by TNT and would like to apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
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