Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
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Response from HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 1 out of 5
The delivery did not arrive on time. There was no notification of a later delivery date and the shipment tracking in French does not provide any explanation.
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Response from HEADICT
Hello, you ordered a personalized cap on 26.05.17. We dispatched this on 02.06.17 and delivered it 2 working days later on 07.06.17. Delivery 10-14 days is indicated on our site. The link is in French but the language can be changed to German by clicking on the German flag. Yours sincerely, Your Headict Team.
A
Acheteur Vérifié
Rating: 3 out of 5
The font on the cap face is not the same as the one ordered on the website...
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Response from HEADICT
Hello, We make every effort to respect the typefaces selected by our customers. However, it is possible that an embroidery may be overlooked, so we invite you to contact customer service at [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
I have not received my order
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A
Acheteur Vérifié
Rating: 2 out of 5
The cap is much too big. The shape doesn't suit me at all. I can't return the product when I'm not satisfied because it's a personalized cap.
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Response from HEADICT
Hello, We take care to provide a description of each of our products, whether it's shape or size. As the embroidery is your choice, the cap cannot be returned to us. However, it is possible that a defect may have been overlooked, in which case we invite you to contact customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Cap too big, and impossible to adjust even though the site says it is possible. Returned at my expense for exchange.
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Response from HEADICT
Hello, We can confirm that, as mentioned on the website, the Rector cap by Stetson has an adjustable strap with metal buckle. The one-size items shown on the site are size 55-60 cm. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I don't appreciate receiving an evaluation request when the products have not yet arrived.
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Response from HEADICT
Hello, the evaluation request is sent to you automatically 10 days after your order. It was announced that it was delivered on 29/05. Have you received anything? If so, please contact customer service at [email protected] Have a nice day, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
missing product + sav a la sieste... pro??
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Response from HEADICT
Hello, We apologize for the inconvenience. We have taken into account your request and your item will be shipped today, our premises are indeed closed on weekends. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery did not arrive on the day announced
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Response from HEADICT
Hello, We can confirm that delivery times have been respected. In fact, the standard shipping method (Colissimo) allows for delivery within 72 hours. Your package was shipped on 09/05 and delivered on 11/05. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
As stated in my previous correspondence, delivery is out of the advertised 20 days. Customer service is not always responsive. I can't rate the merchandise because I went away for the weekend to the place where I was supposed to offer the cap, which may have arrived today. For the record, last year I placed an order and everything was fine. How about next year?
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Response from HEADICT
Hello, In order to guarantee a quality result, it has been necessary to recalibrate our embroidery machines. We apologize for the delay. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order.
I sent an email to report it and never got a reply.
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Response from HEADICT
Hello, We have responded to your complaint as soon as we have taken it into account. The parcel was indeed damaged in transit, so we have proceeded to a full refund of your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The font is too small when there is a way to use more space on the helmet. And the site doesn't mention how to change the font. In short, a good cassette but a bad text font.
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Response from HEADICT
Hello, Concerning leather patch engraving, we respect the dimensions of the simulation presented on the site. We also offer 15 typefaces, 5 colors and 7 patch shapes. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Bad photos on the site
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G
Geverifieerde koper
Rating: 2 out of 5
After the blunder (not noticing and registering my payment) of me asking an opinion on Headict is not really helpful, nor is the outcome surprising.
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Response from HEADICT
As mentioned on the web site, we were waiting for a restocking from Stetson brand, your hat has been ship after replenishment. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The cap were for my 7 year old child . 1 Cap was too small and the other was too big.
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G
Geverifieerde koper
Rating: 1 out of 5
According to your track and trace system, my package arrived at the distribution center in Amsterdam on 12-04-17. It is now 18-04-17 and still I have not received my package.So far the delivery of the hat is very poor. An excuse regarding weekend and or easter is out of the question, because well before that I should have had my hat a long time ago.
Worthless.
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Response from HEADICT
Dear, Your order could not be delivered because it lacks the house number on the parcel. You have been contacted by e-mail to find a solution. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Ordered a cap for 20 euros, unfortunately the size was not right so I wanted to return it. Once I arrived at the post office I was told that returning it would cost 13 euros. Now it is not worth it for me to send it back and I am stuck with a cap that is too small for me. Baal there strongly.
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Response from HEADICT
Dear, We can propose you another cap. The expenses of return are chargeable to the customer, we offer the second sending in case of exchange. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I received the products in good condition but one of the products did not correspond to what I had ordered.
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Response from HEADICT
Hello, It is possible that one of our caps was overlooked during the order preparation process and we apologize for this. An e-mail has been sent to you to resolve this misunderstanding. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 1 out of 5
You say my product is supposed to be delivered but I haven't received anything yet
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A
Acheteur Vérifié
Rating: 3 out of 5
Bad experience for my first order which was cancelled and refunded without even asking me my opinion... I expected a better commercial gesture from you.
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Response from HEADICT
Following an unavailability, you immediately benefited from a promotional code entitling you to a 20% discount on the whole of our site, as well as a full refund of your order, enabling you to make a new purchase at the best price.
G
Geverifieerde koper
Rating: 3 out of 5
Ordered personalized snapback. 1 day after ordering I found out that the text I had entered was incorrect. Through the contact form on the site immediately asked if this could still be changed. This form indicates a response within 1 business day, unfortunately no response and my question was not answered nor was it resolved. Bad service.
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A
Acheteur Vérifié
Rating: 2 out of 5
Please return the hat box to me. If it was just to save on postage, I should have done the same thing. I would like the box back so I can store the hat. Thank you
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Response from HEADICT
Hello, Stetson is unable to supply these as they are out of stock. As the original box was damaged in transit, we have destroyed it and a new one will be sent to you on receipt. We apologize for the inconvenience. The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, Your customer service is receptive (reply to my email quickly with reimbursement of shipping costs), but I am extremely disappointed by embroidery 9 (it is only on the side of the cap in very small???), if the choice of the brand does not allow to have an embroidery on the front of it might as well not offer it because the result is insignificant ... Sincerely.
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Response from HEADICT
Hello, The embroidery is identical to the simulation shown on the site. However, it is possible to embroider a cap on the front. You'll find all the details in the "customize" module on our site. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I am very disappointed with the quality of my custom cap. There was a black thread on the top which is red, the visor is sewn askew, the materials are of mediocre quality...
I intend to obtain a commercial gesture, as the price is unjustified.
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Response from HEADICT
Hello, We apologize for the inconvenience. Customer service has contacted you by e-mail to rectify this incident. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
the box was open when it was delivered, it had been badly closed and the post office had to add tape... for the beret, very good quality but the size was too small so I had to send it back, too bad there is no size above...
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Response from HEADICT
Hello, We pay particular attention to the packaging of our headwear. It is possible that your package was checked during transit, which would explain why it was opened. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
The French postal service was extremely slow, and then there were the customs formalities. It took a whole month from the first order with return shipment because the cap was too big to the replacement cap.
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G
Geverifieerde koper
Rating: 1 out of 5
Order received but not in the right size. Sent everything back including mail but heard nothing to date. Tried to contact with no luck. COMPLETELY UNRELIABLE STORE
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G
Geverifieerde koper
Rating: 3 out of 5
The product in itself was good but too big and its own return shipping cost does not invite me to try another size. I have not yet received the amount paid back either.
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G
Geverifieerde koper
Rating: 3 out of 5
Product was supposed to come from France but took 5 working days. I regularly receive packages from Germany which is much faster.
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A
Acheteur Vérifié
Rating: 3 out of 5
trot de taimp for delivery
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Response from HEADICT
Hello, It took 8 days for your package to be delivered because it was checked by the Belgian customs service. We apologize for the inconvenience. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received my order
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Response from HEADICT
Hello Mr Cresta, As indicated on the site, a delay of 7 to 10 days is necessary to make personalized products. Your beanie was shipped on 09/02/2017 and after discussion with the postal services, it is currently being delivered. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
fast transaction, on the other hand delivery too long, no mail of confirmation of order, missing customer service I think that lack of communication, in spite of everything I will recommend on the site DA COSTA
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Response from HEADICT
Hello Mr Da Costa, As indicated on the website, the Stetson hat was available within 7 to 10 days. As soon as the order is placed, an e-mail confirming the order is automatically sent. Perhaps this e-mail has gone into your SPAMS? Headict customer service remains at your disposal on 04 50 45 80 02 or via [email protected] Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery was good and the product well packaged. However, I would be curious to know the nature of the leather because it has an unpleasant smell. It looks like goat.
Can you give me this information.
Cdlt.
JF BLANCHARD
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Response from HEADICT
Hello, your cap is made from pigskin. The smell of leather depends on the animal it comes from. Woollen hides and goatskins tend to have a strong smell, while lambs, calves and reptiles are much more discreet, even odorless. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Fast delivery. Unfortunately the size was too small. Unfortunately return shipping is very expensive otherwise I would order more often. Nice website with a lot on offer. Too bad there is not such a shop in the Netherlands.
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V
Verifizierter Käufer
Rating: 2 out of 5
Unfortunately, the parcel was sent by a third-rate parcel service provider. They didn't manage to get to the specified delivery address and instead left the delivery at a store 5 km away without notifying me. It was only by chance that I found out where my parcel had gone on a French tracking site. It is a cheek to have to pay shipping costs for this as well
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V
Verifizierter Käufer
Rating: 3 out of 5
Good quality goods, but in my case they didn't fit. The delivery service used by headict was unreliable - incorrect information about delivery times, I then had to collect the parcel myself from a remote parcel store. Returning goods is also a bit cumbersome and has to be borne and tracked by the customer, as headict does not provide a guarantee.
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G
Geverifieerde koper
Rating: 1 out of 5
We are still waiting for the delivery of the hat Can't say anything about the product or service yet.
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A
Acheteur Vérifié
Rating: 2 out of 5
If you are not aware of your quality of service .....que dire .
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Response from HEADICT
Hello, Your order of January 17 was dispatched the same day. You contacted customer service on January 20th for further information about the delivery of your package. As the company was closed over the weekend, we replied to your e-mail on Monday, as your parcel had been delivered in the meantime. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 1 out of 5
Disappointed, I still haven't received the bonnet. I hear you have to wait 2 or 3 more weeks??? Soon winter is over
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A
Acheteur Vérifié
Rating: 3 out of 5
Hello, In order to justify my notes, I would like to let you know that I ordered a cap that was supposed to be made in Germany, but on the label it says made in Czech Republic. Is this false advertising? What's more, after wearing it for 6 days, it no longer fits on my head, having shrunk by one size. To think that I almost bought two of them...
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Response from HEADICT
Hello, We've noticed that the Herringbone range from Stetson is no longer made in Germany. We're currently making the change on the website, and apologize for the inconvenience. We apologize for the inconvenience, but it seems strange that your cap should loosen so easily. You will be contacted by our customer service to resolve this.
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