I did not get everything I ordered...
It's a pity I will leave my money with another store next time. It's the second time I've ordered and something has gone wrong which is not good
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Acheteur Vérifié
Rating: 1 out of 5
Customer manager who didn't understand my request and only cared about my transaction
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Response from HEADICT
We would like to remind you that you have been checked for bank fraud. Such a procedure would not have been necessary if your order had been paid in full.
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Acheteur Vérifié
Rating: 1 out of 5
THIEF Did not respect my right of withdrawal after several emails they pretended not to understand I WILL NEVER ORDER AGAIN
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Acheteur Vérifié
Rating: 3 out of 5
je suis déçu pas les taille il et impossible voire la taille 58 dans votre site c'est bien dommage car les casquettes son très jolie la finition et bien
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Response from HEADICT
Hello, few brands offer their products in the full range of sizes from 55 to 61 or 63. They prefer to combine sizes in S (54-55cm) / M (56-57cm) / L (58-59cm) / XL (60-61cm). Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery and good quality product but be careful with the size, the one size is small. It's just a shame that return shipping costs are at the buyer's expense, especially with colissimo shipping required.
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Response from HEADICT
One-size-fits-most cups are 55 to 60 cm around the head. The return by colissimo is not imposed but recommended. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
Delivery received on time but I had asked for white embroidery and I got green embroidery, given the waiting times for a possible exchange I didn't want to wait any longer so I settled for the green embroidery.
I hope my next order goes better.
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Response from HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap has been overlooked. Please send us a photo of the embroidery to [email protected] Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
good evening i put medium on merchandise and customer service because i was disappointed by the fact that the beret was made in china whereas i didn't find the information on your site, the answer from customer service didn't convince me either. I thought these products were made in Europe or the USA. Brixton doesn't look Chinese. Having said that, they are quite correct. cordialemen
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Response from HEADICT
Hello, As mentioned in our e-mail conversation, when products are made in Europe or the USA, a note is added to the product description. In the world of ready-to-wear clothing, most brands choose to manufacture their products in Asia (China, India, Vietnam, etc.). Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
Photo on website not explicit enough.
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Response from HEADICT
We work hard to make our visuals as easy and accessible as possible. Regarding your last order, all Stetson photos are supplied to us by the brand itself, and we improve their rendering as much as possible.
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Acheteur Vérifié
Rating: 3 out of 5
Very disappointed by the return method in the event of a problem. At the buyer's expense and no news at the time of return I just received another size 1 week later.
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Response from HEADICT
A confirmation e-mail was sent to you on 04/01 to let you know that the hat had been resent. It may have gone into SPAMS? We do our utmost to process returns on a daily basis during the holiday season.
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Acheteur Vérifié
Rating: 3 out of 5
Very good quality cap, nothing to complain about. Friendly customer service... But as far as my two deliveries are concerned, it's really something to be reconsidered... I'll really think before coming back to this site...
It's a pity, because I'm satisfied with the quality but unreliable about the delivery.
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Acheteur Vérifié
Rating: 2 out of 5
I haven't received anything yet, maybe tonight when I get home from work. Thank you
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Response from HEADICT
We have contacted the postal services, your package is announced delivered since 03/01/2017. In fact, it was shipped on 29/12/2016, it is natural that a slowdown occurs during the weekend that more is that of New Year's Day. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed by the delivery: expressly planned "At home": in the middle of the day, the deliveryman cowardly sends a little SMS to say that he has dropped the parcel off directly at a relay.
It's intolerable that this person doesn't do his job, when we've set aside THE DAY to wait for him.
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Response from HEADICT
We guarantee shipment: your parcel was picked up by TNT on 22/12 for 24-hour delivery. However, laxity on the part of a delivery person may occur and this is beyond our control.
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Acheteur Vérifié
Rating: 3 out of 5
I got CHF 30 in extra Swiss VAT on a CHF 150 order and you didn't even deduct the French VAT.
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Response from HEADICT
Having ordered from a Swiss IP address, no VAT was applied to the order.
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Acheteur Vérifié
Rating: 3 out of 5
The product I received did not meet my expectations at all. The quality was far inferior to what the photos on the site and the price of the product suggested. Nevertheless, the refund was quick, even if I regret that the delivery was not refunded and that I had to pay for the return of the product.
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Response from HEADICT
Laulhère is a 100-local brand, which explains the higher price. We will take your comment into account to modify the product description.
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Acheteur Vérifié
Rating: 2 out of 5
You forgot to add the gift box, which I paid 5 for... I don't think it's just the little cloth bag that acts as a gift box...
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Response from HEADICT
Hello, We apologize for the inconvenience. You will be contacted by our customer service. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order or any information as to when? however, the payment has been debited.
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Response from HEADICT
Hello, As detailed in our e-mail exchanges, an inquiry has been opened with the postal services in order to define the status of your package, which includes a French address for a selected delivery country outside the European Union. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
Hello For a bonnet ordered on 29/11, shipping cost 5.50 in Collisimo, delivery in 48 h, I received my bonnet today ... I must say that my pleasure is greatly reduced ... I feel that the Collisimo service has not been respected and I request a refund of the shipping costs ...
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Response from HEADICT
Hello, your parcel was dispatched on the day of your order, i.e. 29/11. However, the postal services have announced that the parcel was redirected to another address at the request of the recipient on 01/12, the scheduled delivery date. Any change of address during postal transit will automatically incur late delivery penalties. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
material of the article not found on the site, I thought it was wool, it's acrylic ...
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Response from HEADICT
Hello, We apologize for the inconvenience. If you would like to make a return, please do not hesitate to contact customer service at [email protected] Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
The hat was too big despite the measurements taken on the advice of the site. Product returned yesterday.
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Response from HEADICT
Hello, Your return has been processed and we have issued a refund. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
The quality of the cap I ordered is mediocre.
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Response from HEADICT
Hello, if you wish, you can send us a photo of your cap to [email protected]. We'll work with you to identify any manufacturing defects. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
Too bad... the quality is impeccable...
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Acheteur Vérifié
Rating: 3 out of 5
The cap is of good quality. However, the color of the embroidery for personalization is nothing like the one displayed on the site. I asked for a burgundy red, and I ended up with a sort of bright violet/pink. Luckily I had a burgundy red textile felt on hand to correct this. For the price of the cap and the wait, it's expensive.
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Response from HEADICT
Hello, We apologize for the inconvenience. Do you have the possibility to send us a picture via [email protected]?
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Acheteur Vérifié
Rating: 3 out of 5
Hello, One hat is very good, the other one, the superman for kids, the pompom came off on the 2nd day.
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Response from HEADICT
Hello, if you wish, you can send us a photo of the cap via [email protected] so that we can correct this faulty element. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
The cap isn't what I expected and it doesn't specify how you can return an item (to exchange it for another), for example.
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Response from HEADICT
Hello, you'll find all the details about returns in the link below. http://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
The photo of the cap was not accurate enough to show a slightly square shape on the front, which does not suit me. The size I ordered is too large, even though I had measured my head correctly and was within the suggested size range. Best regards.
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Response from HEADICT
Hello, as this cap is part of the "curve" line, the back of the bell is always softer than the front (above the visor). This rigidity ensures that the cap stays in place. However, only snapbacks have a slightly square shape. If you wish, you can send a return via the form available on the site.
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Acheteur Vérifié
Rating: 3 out of 5
I expected a better quality product for the price.
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Response from HEADICT
Hello, Our products are checked before shipment and the reputation of the Stetson and Bailey brands (corresponding to your order) is well established. However, it may happen that a defect is overlooked. Please do not hesitate to contact us if you find a faulty item via [email protected]. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 3 out of 5
Moderately satisfied
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Response from HEADICT
Hello, An e-mail has been sent to you so that we can understand your dissatisfaction together and repair it if necessary. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel even though on the colisimo website they say it was delivered yesterday. I've been waiting for my parcel to arrive, checking my letterbox frequently, but nothing. It's not the first time I've ordered from you and I usually don't have any problems. I'd like to have more information please, thank you.
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Response from HEADICT
Hello, Your order has been dispatched on time. It may happen that the postal service encounters problems with flashing or with the dispatch of parcels. Headict customer service has therefore launched an investigation to determine the traceability of the package and guarantee delivery. We have learned this morning that your parcel has been delivered. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
Lack of follow-up and suggestions from the technical team Very disappointed by the product delivered compared to the visual of the product offered online FRENCH-MUD
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Acheteur Vérifié
Rating: 3 out of 5
My package has not been delivered. The package was returned directly to the shipper. I will change my mind when I receive my package.
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Acheteur Vérifié
Rating: 3 out of 5
Non contractual visual. Very disappointed with the quality compared to my previous purchase.
Embroidery much thicker than shown in image.
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Acheteur Vérifié
Rating: 3 out of 5
No I bought a cap from you on the pretension that it was made in France It's made in Bangladesh It's a lie I'm disgusted...
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Acheteur Vérifié
Rating: 3 out of 5
Very satisfied with the delivery time, but the cap I ordered arrived with a manufacturing defect and customer service told me that the model was no longer available for exchange...
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Acheteur Vérifié
Rating: 2 out of 5
Photographs of caps mislead the buyer: for example, I ordered a cap that appeared to be entirely black when photographed, but on delivery it turned out that the underside of the visor was white.
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Acheteur Vérifié
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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Acheteur Vérifié
Rating: 3 out of 5
I bought the same brand of cap but in a different color on stylefile, the returns are free.
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Acheteur Vérifié
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
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Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 1 out of 5
To date I still have not received the cap Delivery much too long
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Response from HEADICT
Hello, As this is an order for a personalized product, it is clearly indicated at the time of ordering that a 10-day lead time is necessary. Your order was placed on 31/08 and shipped on 06/08. On 08/08, your parcel was announced to be on its way to the destination country. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 3 out of 5
Hi Headict team, yes I received my Trucker cap with good quality embroidery. The small problem is that for me, it seems that a TRUCKER cap has 3 sides in mesh and not canvas as received on delivery, so there is missing data in the technical description of this product.
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Response from HEADICT
Hello, there are three types of "TRUCKER" cap: -a model without mesh, with an adjustable strap for the size, -a similar model without strap, with different sizes, -a model with mesh and adjustable strap. These three models can be further varied in terms of materials and cap rigidity. We apologize for the inconvenience.
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