How do you expect me to rate a product I haven't even received yet, when delivery was estimated for August 24?
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Response from HEADICT
Your order has been dispatched on time. Following an inquiry with the postal services, your parcel has been sent to another sorting center than the one planned and will be delivered to you as soon as possible.
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Acheteur Vérifié
Rating: 3 out of 5
Quality product, but delivery a little too slow for my taste, probably due to the previous bank holiday.
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Response from HEADICT
The delivery of your order has been delayed due to the public holiday.
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Acheteur Vérifié
Rating: 3 out of 5
Order received quickly but size smaller than ordered, for both caps... being in the dom Tom, too expensive to send back... too bad.
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Response from HEADICT
Shipping costs for French overseas departments and territories are indeed high, and we are also dependent on them. However, the reshipment of a new item is our responsibility.
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Acheteur Vérifié
Rating: 3 out of 5
Missing in the delivery tracking linked to colissimo
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Response from HEADICT
Your order has been dispatched as promised. It is true that once the parcel has been handed over to the postal services, the label may be damaged in transit, making it impossible to scan and locate the parcel.
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Acheteur Vérifié
Rating: 2 out of 5
Very long delivery. Instead of 10 days it took more than 3 weeks. One day I'm told that the order has left and the next day I'm told that it hasn't left yet.
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Response from HEADICT
We apologize for the longer-than-expected lead time. However, it took a few extra days to make your personalized cap, in order to guarantee a quality finish.
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Acheteur Vérifié
Rating: 3 out of 5
The finish of the hat is deplorable, with poorly glued edges. Even if the price is low, the product should at least be properly made. That's how you build customer loyalty, even if the customer service on the website is good.
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Acheteur Vérifié
Rating: 3 out of 5
Delay and delivery error, partly made up for by your customer service and an express parcel.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Paying shipping costs, I am very disappointed with the delivery time, I ordered on Friday, July 22 and I received it on Wednesday, August 3. Regarding the products, satisfied. Sincerely
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Response from HEADICT
We apologize for the inconvenience. Unfortunately, during the summer months, road freight is paralyzed in order to reduce pollution peaks, so delivery times may be longer.
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Acheteur Vérifié
Rating: 3 out of 5
I'm waiting for the package to be returned and for the cap to be shipped in my SIZE.
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Acheteur Vérifié
Rating: 3 out of 5
The website told me that the cap would arrive between 5 and 10 days after the order. I wanted to give it as a present on Saturday 23rd after having ordered it on Thursday 15th, so to find out if I would be able to give it as a present I sent a message to customer service who never replied.
Finally, the cap arrived yesterday (Tuesday 26/07), 11 days after the order, which is a shame. Great quality!
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Acheteur Vérifié
Rating: 3 out of 5
Corresponds to my expectations "
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Acheteur Vérifié
Rating: 3 out of 5
The website and the quality of the products are excellent. On the other hand, tnt are amateurs...
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Acheteur Vérifié
Rating: 3 out of 5
Apart from the fact that I ordered a bit large, the quality of the product is not what you would expect from the photo. I returned the goods 3 days ago in their original packaging.
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Response from HEADICT
Hello, Stetson products are of good quality, made in Europe for the most part. We look forward to your feedback and will process it as soon as possible. Sincerely, the Headict team.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my order 0
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Response from HEADICT
Hello, We sent you your parcel the day after you placed your order. The post office had a problem, which we discovered when we received your email telling us that you had not received your parcel. We have immediately opened an investigation with the post office so that they can find your parcel. We hope this problem will be resolved soon.
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Acheteur Vérifié
Rating: 1 out of 5
Coli never received, I would not compensate lilies on this site.
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Response from HEADICT
Hello, As we told you by email, the parcel tracker announces that your parcel has been delivered to the janitor. If your neighbours/janitors/caretakers don't have your parcel, please come back to us and we'll make an inquiry with the post office. This incident is not our responsibility. We sent your package on time.
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Acheteur Vérifié
Rating: 2 out of 5
I chose a white cap and I can see that the seams are rough and the cap is not very clean. Micro yellow spots and blue marks. Not obvious, but still. I'm keeping it because I don't have time to return it, I'm going abroad tomorrow. Last and only time...
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Response from HEADICT
Hello, Could you please send us a photo of your cap so that we can double-check the quality of the embroidery? Thank you.
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Acheteur Vérifié
Rating: 2 out of 5
I would like to understand how I can receive something so badly sewn for that price?
Spaces not respected Stitches badly sewn, finally a horror I would like to know how to proceed to a return, an exchange or even a refund Thank you Sincerely Maxime Huet
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Response from HEADICT
Hello, we will contact you to see how to proceed.
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Acheteur Vérifié
Rating: 3 out of 5
The cap I ordered from Cayler & Son "Legalize it" is not exactly what I received. The little leaf motifs on the cap have been replaced by a hat and a pair of scissors. Disgraceful, this is the last time I order from your site.
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Response from HEADICT
Hello, you should have contacted us as soon as you received your cap. C&S sent us back this cap as the "legalize it" cap without informing us that they had changed the design. So we put it back on line without taking any photos of it... Following your feedback, we're going to change it.
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Acheteur Vérifié
Rating: 3 out of 5
A label on the bottom of the cap left a trace of glue on my visor.
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Acheteur Vérifié
Rating: 1 out of 5
I never received my order
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Response from HEADICT
Hello, We sent your order within the time indicated by the site, the same day of your purchase (for an order placed before 2 p.m.). According to the postal tracking number, the package was delivered 2 days later.
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Acheteur Vérifié
Rating: 2 out of 5
Very dry of the quality of the product. Should be classified as a Bob and priced at 30-35 like the Bob jean. Sorry but not happy.
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Acheteur Vérifié
Rating: 3 out of 5
The product delivered has many imperfections at the seams and the color is faded. I will return this product to you in the hope that the next one will be of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
Merchandise.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel was well packaged and arrived in good condition. Unfortunately, the hat is too big for me, so I sent it back to the sender. Your sizing system seems unreliable. You're almost the only company on the market where it works like that. I don't think I'll do it again.
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Acheteur Vérifié
Rating: 2 out of 5
You know very well that you need foam between each hat so as not to deform it during shipment and also during storage, so why didn't you put this foam with my hat? Why no cork delivered with the shipment? our competitors deliver cork and foam... come on guys, make an effort, I wear a lot of hats and that's not good Mehdi!
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Acheteur Vérifié
Rating: 3 out of 5
The photos are average, which means that the product received is far from what was expected.
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Acheteur Vérifié
Rating: 3 out of 5
Everything could be perfect, unfortunately I received a different item than the one on the website photo.
There is orange on the product I received which was not present on the photo. If I had seen the orange on the product I would not have ordered it. This is an annoying fact and should be reported.
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Acheteur Vérifié
Rating: 1 out of 5
After 3 weeks, I still haven't received my order.
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Response from HEADICT
Hello, La Poste says your parcel was delivered on 29/02. We will contact you today for further information. Best regards, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
I was at home on the day of delivery and the driver didn't even ring. I simply received a text message telling me that in my "absence" the parcel had been dropped off at a relay point a long way from my home. TNT sent me back to Headict, with no reimbursement of shipping costs to date. To be avoided.
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Acheteur Vérifié
Rating: 2 out of 5
I was satisfied with my first order because I received the package on time and my credit card was charged correctly. I am not at all satisfied with my second order. I placed my order on 23.12.2015 and never received my package. Today is 02.03.2016 and still nothing.
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Acheteur Vérifié
Rating: 1 out of 5
I haven't received my order yet so I can't answer you but I will if you ask me again later F BERANGER
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Acheteur Vérifié
Rating: 2 out of 5
Late delivery
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a customizable snapback with a green underside, but I received an all-black cap and the typeface is small compared to the one on the site. Big disappointment.
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Acheteur Vérifié
Rating: 3 out of 5
Many difficulties in registering a delivery address different from the billing address
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Acheteur Vérifié
Rating: 2 out of 5
The parcel arrived within 24 hours but not at home, the TNT service is incompetent, given that they always drop the parcels off at the relay services, citing absences from home Customer service cannot be reached by telephone? Very poor rating
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Acheteur Vérifié
Rating: 3 out of 5
shipping costs not indicated for Switzerland a third of the price of the caps is too much
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Acheteur Vérifié
Rating: 1 out of 5
out of 3 caps ordered and paid for, I've only received 2. When will I get the 3rd, which I'm missing because it's stuffed?
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Acheteur Vérifié
Rating: 2 out of 5
no i received the jacket but some buttons are missing bad quality
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Acheteur Vérifié
Rating: 3 out of 5
Poor quality. it's "made in china" (not indicated on the site for a hat). I expected better. the return went well despite a late refund.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, I haven't received anything yet, so it's difficult for me to evaluate the product. Sincerely
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